Trudy P Claspill Community Champion

Oh, I think I know what is happening. It has to do with the mapping of issue statuses to columns. There was a similar post about this in one of the Jira communities. I'm trying to find it. Are all your green/done statuses mapped to the column farthest to the right on the board? I think the Epic will be removed when Done…

Hello @ariobintang Is it only one page within the Confluence site that is missing, or has the entire site been deactivated? Exactly how long did you not log in to Confluence? A site that has only Free instances of the products will be deactivated after a period of inactivity. Warning messages will be sent to the Site…

Hello @Nicole Zimmermann That is not an issue that can be fixed at this time. While those issue types are above Epic in the hierarchy, that portion of the hierarchy is respected only when you are using Advanced Roadmaps Plans and directly modifying a Parent field. Those additional issue types are still considered…

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Hello @Jan Šimek Under the current system the report mentioned by @Paul Heath Armengol shows only the usage of Global Automation rules. As noted in this article there will be a new usage report available on October 1 to help you understand your current usage and how it counts towards the new packaging model. I'm not sure…

Hello @Sara Nicholson Canned responses are a feature only for Jira Service Management projects. A workaround is to use Automation For Jira to automate a response to an issue in a Software or Work Management project, but that does not surface the same Canned Response option available in JSM. You could make the rules…

Hello @Tom Grant If you want to create links between a newly created issue and an existing issue via CSV you need to map the column that contains the existing issue key to one of the Links types for the type of link you want to create between the two issues. Refer to this document.…

Hello @Roman Maslov For what type of project is this board built? You can find project type information in the Type column on the "View all projects" page under the Projects menu. I think it is for a Team Managed Software project but I'd like you to confirm that. Are all the statuses that are mapped to that column color…

Agree. The display of Epics in Team Managed projects should be based on the Status Category of their currently assigned Status. If the Epic is in a Status that is part of the "Done" Status Category (statuses display as green lozenges) then they should be removed from the display.

Hello @Eric Chennells Welcome to the Atlassian community. Some plugins are not actually installed on the same host as Jira Cloud, but rather run from a different host entirely. You need to check with the app vendor to see if that is the case and what to use to whitelist them if necessary.

When you are trying to display/print entries in a Lookup Issues list using this syntax {{#lookupIssues}} print fields from each issue {{/}} ... the examples all just use the field name {{#lookupIssues}} {{url}} {{/}} In yours you added "issue." as a prefix to the field name. Try removing "issue." 

If you go the route of using a Kanban board you might consider creating either Query based Swimlanes or Quick Filters to be able to see the contents of each sprint. You would have to keep update that as you add sprints to the Scrum board. You might also want to include the Sprint field on the card layout so you could…

Hello @Khara Lynn Barreto Fernando Welcome to the Atlassian community. This link is for the page for the JQL Functions information for ScriptRunner for Jira Cloud: https://docs.adaptavist.com/sr4jc/latest/features/scriptrunner-enhanced-search/jql-functions In Jira Cloud most of the ScriptRunner JQL functions cannot be used…

Welcome to the Atlassian community, @Raheem Soomro . Yes, you can do that. 

It is possible that you have specified the field name incorrectly, or there may be more than one custom field in the instance with the same name. You might want to try the method described in the following document to get the "customfield_#####" identifier for the field and use that instead.…

Hello @Venkata Unfortunately, no, I am not able to offer additional suggestions. This is outside my realm of expertise. If you have a valid support contract you might try having your Jira admins contact Atlassian Support directly.

Oh, I just thought of another method. Create an automation rule that has a manual trigger. When triggered have that send an email to the user with the project ID.

Sorry, no, I don't see any options in the UI to get the project ID for a Team Managed Busines/Work Management project. Why do non-technical people need to get the ID for the project? Maybe if I have a better understanding of the problem you are trying to solve I can come up with another suggestion.

As I said, if you want to include the issues that have no label value at all then you do need to include in that filter or labels is empty

Did they give a reason?

Hello @lucas_morais That is not possible with native functionality. You want to filter for issues based on a filter of the parent epics. That would require a subfilter and natively Jira does not support using subfilters. Are you open to considering a third party app? There are apps available that enable you to do that sort…

@Ben Gallant In the Jira documentation regarding smart values for date/time https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/ ...under the section for the convertToTimeZone function there is a link to the Time zone values that are valid. http://joda-time.sourceforge.net/timezones.html

That history information is from September 11. You just changed the rule today, September 27, so that it would not include weekends in the calculation. The information from September 11 is not relevant to the rule today. Have any of the 133 issues selected by the JQL been updated in any way (status change, field updates)…

Hello @Henrik Thiess Welcome to the Atlassian community. You will need to add the Epic Link field to the Screen for that issue type. Then you can edit that field to change the parent Epic for an issue.

Have any of them changed since the last time the rule was run?

Why do you need to display the last update made on each issue in a Confluence page? What problem are you trying to solve by doing that? Why is reviewing the history of the issues directly is Jira not the right solution? There is no native capability in Jira that will enable you to get the last update made. I encourage you…

No action done is showing like this. The message in the Audit log indicates that no qualifying issues were found. Check the JQL in your trigger to confirm that it is finding issues. Also note the checkbox below the JQL in the trigger. In addition to matching the JQL the issues must also have had some update since the last…

Whomever triggers the event would have to have sufficient permissions in the project to execute the actions called out in the rules. Are you receiving the emails because of the Notifications configured in the project? Have you tried setting the actor of the rule to yourself and unchecking the specified box under the email…

That image does not show a rule that is using the date diff function, which is the context of this Question post.

Hello @jeoj Welcome to the community. I believe this is possible in the Automation function for self-hosted Jira. If you look at the documentation for date/time format smart values. https://confluence.atlassian.com/automation/jira-smart-values-date-and-time-993924864.html ...you may notice at the bottom of the table a link…