Trudy P Claspill Community Champion

Hello @Steve Josue I am looking at Jira Data Center v9.4.4. There it is possible to set a Workflow Transition Condition that requires all Subtasks of an issue to be resolved in order for the transition to be available. I am not aware of there ever being any other option to globally prevent an issue from being resolved…

Hello @Allan Zúñiga I can only speculate on why the estimation value shown for Child Issue in an Epic does not match the Estimation value you set for a Board. My guess is that the reason is because issues can be displayed in multiple boards and each board can have a different Estimation setting. When you are viewing an…

First thing - if the issue you want to update and the linked issue are not in the same project then you need to create a multiple-project rule. You have to do that from the Global Automation page. * Click the gear icon near your avatar * Click System in the pop-up * In the new screen from the navigation panel on the left…

Hello @Mihir Ruparelia Issue Security Levels are not associated to issue/request types as part of the configuration. Issue Security Levels specify who can see the issue and can be applied to any issue in the project to which the Issue Security Scheme is associated. If you want to allow the users to see only one type of…

Hello @MJCorcoran For the Organization field you need to start typing in the name of the organization to which you want to add the customer. Then potential matches will display. What do you see when you hover over the red ellipses button appear on the right side of the Email field? What is shown in the Audit Log when you…

Hello @premchand_venkat_ravi Welcome to the Atlassian community. You need to click on the Configure sources button and reduce the number of projects referenced in those Sources.

Hello @Shrikant Katagi Welcome to the Atlassian community. Do you get the issue key for the created issue as part of the response? Are you able to view the issue directly in Jira based on that key? If so, have you confirmed that the issue you created actually matches the filter used for the board? And is the issue set to a…

Hello @Sam Welcome to the Atlassian community. I am not familiar with the acronym "SPK". What does that mean? You mention the "higher level SPK" and a "story in the project SPK". How is the higher level SPK tracked in Jira? When you say "the project SPK" do you mean a single Jira project named "SPK" or do you have multiple…

Hello @Sergiu Marincean Because you are on the Free version and can't create a support case, I have added a tag to your post to bring it to the attention of the Atlassian Team. They should get back to you in the next 1 to 2 business days.

Hello @j_vanzetten Welcome to the Atlassian community. Can you provide a screen image of what you do see?

Hello @Karina Paula-Freimane Welcome to the Atlassian community. The users will see only the issues that they have permissions to see, based on their permissions in the projects and any issue security that may have been applied to the issues.

Hello @Sanjivani Wayal Is "test case" an issue type? What do you want to do with the count after you have obtained it? You could use the Lookup Issue action in an Automation Rule to get the number of issues of a particular type linked to a given issue. After executing the Lookup Issues action the number of issues in the…

Hello @koutarou ishibashi Per the 2021 answer from Simmo on this post, if your rule is running as the Automation for Jira user then it should be able to access Fields that have been Hidden through the Field Configuration.…

Hello @[deleted] According to the following change request it is currently not possible to attach an issue as a child of an Epic when importing to a Team Managed project. https://jira.atlassian.com/browse/JSWCLOUD-17758 When you try to map the the Parent field, the import process uses that field for specifying the Parent…

Hello @Paul Loveday Please show us the Automation Rule you have constructed and tell us more about your difficulty with smart values.

Hello @Beth Wingerd Welcome to the Atlassian community. Can you provide a screen image of what you see? Are you working with a board for a Team Managed project or a Company Managed project? Are you working with a Kanban board or a Scrum board? Does your board have the "Enhance my board and backlog" option enabled? If it…

Hello @Yves Denys Welcome to the Atlassian community. Are you talking about the basic Timeline function that is an option when viewing a board for a single project, or the Advanced Roadmaps Plan function? For the basic Timeline function, in order for an issue to display in the timeline it must be either an Epic or a child…

Hello @PremKumar In order for a person (your "customer") to access and update issues in you Jira Software project the users will need to be licensed users of your site/product. Alternately you could enable Anonymous access, but that would open your site to everybody on the internet unless you can also configure IP…

@Robert Kirkman If your question has been satisfactorily answered, please consider clicking the Accept answer button.

So they did. Hm, I wonder which change caused that.

An empty sprint will be visible only in the Board where it was created. A sprint with issues in it will be visible in any board that shows those issues. If the users were not looking at the same board as you, then yes, they would not see the empty sprint.

Hello @Jui Shah What do you mean by you were "unable to do so"? Were you not able to create a Quick Filter? Were you able to create it, but when you used it you didn't get the results you expected? Please provide more information about how using the quick filters did not meet your needs.

You're welcome. If you have been able to solve your problem with help from my answer, please consider clicking the Accept Answer button. If you still are unable to solve the problem, please let us know.

This scenario is a little more complicated because you are working with linked issues. Are the issues in the same project? If not that adds another element that needs to be considered when creating the rule. Don't hesitate to ask any questions that come up.

Are the source and destination projects Company Managed or Team Managed? That info will display at the bottom of the navigation panel on the left when you are viewing the project information. Are the fields to which you are copying the data also single line text fields? Can you show us the full automation rule? What…

Hello @Peter Brown Welcome to the Atlassian community. You can do that with a rule like this: (1) Triggered based on a change to the RAG field, first confirm that change occurred on an issue that is a child of an Epic. (2) Then lookup up how many child issues of that Epic have RAG set to red, and record that number (3)…

Hello @Rosario Puertas Vega What action would cause the automation to start? Would that be when issue C is linked to issue B as "caused by"? Do you want every issue linked to issue B to then be linked to issue C, regardless of the type of link used between B and the other issues? Do you want the link between A and C…

Hello @Cey Dimpre Have all your questions in this thread been satisfactorily addressed? If so, please consider clicking on the Accept Answer button.

Hello @Karoline Rezende Ramos Have you been able to solve your issue with the information I provided? If so, please consider marking my Answer as Accepted.

Hello @Samuel Bar If all your questions have been satisfactorily answered please consider marking my Answer as Accepted.