Trudy P Claspill Community Champion

Hello @Tara MallonBrown Welcome to the Atlassian community. Can you provide more information about your scenario? When an automation rule executes a Create Issue action it does not present a screen for a user to interact with, so there is no reason (and it is not possible) to apply screens or screen schemes directly…

Hello @Mina Patel Welcome to the Atlassian community. What types of projects have you created in Jira Cloud? What does it say in the Type column on the "View all projects" page under the Projects menu? If the issue types (Epic, Story, Bug, Task) are available for the Jira project then you should be able to select them from…

Hello @Joshua Cumblidge According to this is should be possible: https://confluence.atlassian.com/enterprise/integrate-jira-software-cloud-with-server-dev-tools-bitbucket-bamboo-fisheye-crucible-1101925709.html

Hello @Lilla Welcome to the Atlassian community. Are the issues that you want to display already displayed within the board? If those items are not within the scope of the board's filter then using a Quick Filter will not pull them in. Quick Filters are used to reduce what is displayed to a subset of what is within the…

Hola @leidy tatiana , Bienvenido a la comunidad Atlassian. ¿Estás utilizando Jira Cloud o Jira Server/Data Center? Si su URL es similar a la siguiente, está utilizando Jira Cloud. https://xxxx.atlassian.net Si utiliza Jira Cloud, ¿está utilizando una suscripción gratuita, estándar, premium o empresarial? ¿Cómo accedes a la…

If you have added the fields to the Screens for the issues in the relevant projects and the fields are not showing up in the field list in the Edit Action in the automation rule, then you will have to use the Advanced Field Editing with JSON option to modify the values.…

Glad I could help. If your question has been answered satisfactorily, please consider clicking on the Accept Answer button.

You define the dependency by using the Link Issues function and using the "blocks/is blocked by" relationship. The basic Timeline function does not include automatic scheduling between dependent issues. If you want a successor issue to change its start date automatically based on changes made to the dates of a predecessor,…

What are the permission allocations for "everything else" in the Jira project? Have you confirmed that the users does not belong to a group or role allocated those other permissions, and those other permissions are not set to Public, or Any Logged In User? Are you working with a Team Managed project or a Company Managed…

This is beyond my abilities to debug, as just another user of the products. I recommend that you reach out to Atlassian Support directly at: https://support.atlassian.com/contact/#/

The error is not due to trying to set a value on a hidden field. You have syntax errors in your statement that result in Jira not finding the data for the smart values you used. Your smart values appear to have a blank space between customfield_ and the number that comes next. You need to remove that blank space.

If you want to dynamically derive the dates each time you execute the filter, look at the incorporating the startOf and endOf functions instead of hard-coded dates. You can find more information on those functions here: https://support.atlassian.com/jira-software-cloud/docs/jql-functions/

Hello @Leanne Przybylowski Welcome to the Atlassian community. In the rules you have setup for creating subtasks based on the status of the parent task changing, check the Rule Details page. There is a box on that page you need to un-check, so that the subtask creation rules can be triggered by another rule having changed…

Hello @Domo You need to change the configuration of your Timeline to schedule child issues based on dates rather than sprints.

Do you want to include those issues or exclude them from your results set? If you want the issues that have been in the "To Do" status and have never changed to another status as of the start of today, then the JQL you need is Project = "Project Name" AND status IN ("To Do") and NOT status CHANGED BEFORE startOfDay()

Hello @Alex Lee The Rank field stores a value that does not provide meaningful information to a user. It is set by Jira and the value is generated programmatically as you drag and drop issues in backlogs, timelines, and in boards. It is a hexidecimal value (I believe) and the Rank of any given issue is relative to other…

Hello @Angie Elliott As I said, there is a Status value and a Status Category. "In Progress" can be used as a Status Value as shown here: "In Progress" is also the name of a Status Category under which all Status values that equate to work is in progress are group. A Status value assigned to the "In Progress"…

@Heather Marquez The throttling is being applied based on the JQL in the trigger. If you add the Conditions as part of the JQL in the trigger, rather than applying them after the trigger, that should alleviate the throttling.

Glad to help. If your questions have been satisfactorily answered please consider clicking on the Accept Answer button.

Hello @Abdulkadir Abdirahman Welcome to the Atlassian community. If the problem has persisted you will need to contact the support team via the URL specified in the message: https://support.atlassian.com/contact/#/

I was unclear. I want a screen image from the "View All Issues" screen that shows the full JQL and shows the results set including an issue that is a subtask type of issue. In your original post here you said: In my Active Sprint Board I used to view all the Issue Cards (Story, Bugs and Subtasks) but now I am unable to…

Hello @jaime.gilmartinez Yes, you can still add the dependency, but not from the Plan. You need to go to the predecessor issue and add a Linked Issue, setting the relationship to the one you see in the Plan when you create a dependency. In the backend the dependency is represented as a Linked Issue relationship. You can…

What is the field type for Account? Not all field types are supported. You should also check the Migration documentation from Tempo. The Marketplace listing should have a link under the heading Cloud Migration Support, if they offer some sort of cloud migration support. Types of custom fields that are supported by JCMA are…

Types of custom fields that are supported by JCMA are detailed in this page: https://support.atlassian.com/migration/docs/what-gets-migrated-with-the-jira-cloud-migration-assistant/ If the field type is one that is supported, there may be another reason it is not getting migrated. Check this article:…

Are you migrated from Server or DC, and what version? Are you using JCMA? If so, what version? What is the field type for the Account field? It may be a type of field that is not supported by JCMA. I don't have an Account field as either a custom or system field in my Jira Software/Service Desk, so it would seem that it is…

Hello @mike shoukry You need to look at the "In Progress" transition in the workflow named "PTS Customer Issue Workflow". The message is indicating that the is a Field Required Validator that is having a problem. What is the configuration of that Validator?

Good news! I was wrong! I found a post that I actually answered from 2020, but I got the answer from somebody else. If you use a filter like this you will get the child issues of the Epic and the subtasks of the child, when all issues are in Company Managed projects. Parent=issue key of Epic or (issuetype in…

Glad I could help. My environment has the Jira Software product installed, which includes the Jira Work Management project. If you have only the Jira Work Management project there may be some differences in the screens.

Hello @Lazar Welcome to the Atlassian community. Is the recipient of the email from Project A (service project) a Customer/Reporter/Participant on the ticket or a Service Desk Agent? I ask because in a service project the template for Customer Notifications is separate from the notifications that Jira sends to Service Desk…

Can you share with us what you learned, in case another community member with the same problem comes across this post?