Trudy P Claspill Community Champion

Hello @Patricio Pantaleo All users on a Free site are admins for all Software and Work Management projects. That is documented here: https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/ What is the Free Jira Cloud plan? Permissions, roles, and issue-level security Project…

Hello @Lars Böhnke When you use that filter in the "View all issues" screen are you getting the results you expect? If not, what is incorrect about the results? Are you trying to use this filter within an Automation rule? If so, please show us the complete Automation rule and the Audit Log for when the rule was executed.

Hello @Mark_Gallier Are these issues in a Team Managed project or Company Managed project? You can find that information at the bottom of the panel on the left when your viewing the board for the project. What is the value of the "Story point estimate" field in the issue that triggered the rule? Can you paste the text of…

Hello @Wafa MAHDOUENI Welcome to the Atlassian community. In Jira Cloud there are two types of project "architectures"; Team Managed projects and Company Managed projects. Team Managed projects are stand alone projects where the Project administrator can customize the project without affecting any other projects in the…

What part went over your head? Do you still need guidance? The first thing to clear up is terminology. You mentioned Projects and "sub-projects". In Jira a Project is a container for issues. A Project has a name (i.e. My Project) and a key that (i.e. MP). All the issues in the project get an unique ID comprised of the…

Hello @Bruna Moreira S Welcome to the Atlassian community. Regardless of the permissions you grant within Confluence (or Jira) the users must have Product Access to the product itself. Have you granted the users in that group Product Access to Confluence? Product Access is managed from the https://admin.atlassian.com site.…

I'm a little confused myself in comparing the Audit Log output to the structure of the rule Rule structure: Trigger If condition For Epic Lookup Issues Edit Epic Else-If condition For Epic Lookup Issues Edit Epic Log information The log output indicates that the first condition is not being met by the trigger issue, but…

Supuse falsamente que cuando dijo que deseaba asignar el "agente", quería decir que tenía un campo llamado "Agente" que contenía al asignado actual. Me alegra que hayas podido descubrir esa última corrección. --- I made a false assumption that when you said you want to assign the "agent" that you meant you had a field…

Hello @Phil Beckman This rule will count towards your executions only if the Edit action is executed. A rule is not counted as an execution every time it is triggered. As per the documentation: https://community.atlassian.com/t5/Automation-articles/Introducing-our-new-packaging-model-for-Jira-Cloud-Automation/ba-p/2446099…

Hello @Kent Chiu In the "View all issues" search screen (under the Filters menu) this JQL is considered valid: So in the Lookup Issues action JQL you should be able to use parent = {{issue.key}} and remainingEstimate is not empty If that is not working, please show us the error message or audit log or other evidence of how…

Perhaps I am incorrect. I thought that it would be necessary to enable Anonymous access for the site also, but that is not mentioned in the following documentation. As per the documentation on managing permissions for Company Managed projects:…

Hay un error tipográfico en el valor inteligente que estás utilizando en la acción Asignar. Tienes {{lookupIssues.first.Agent.accoundId}} Necesitas usar {{lookupIssues.first.Agent.accountId}} Tienes una "d" donde deberías tener una "t". Parece que también hubo un error tipográfico en mi respuesta original. Pido disculpas…

@Maxine Freedman-Thompson In addition to @Bill Sheboy 's question about whether the project is Team Managed or Company Managed, is it a Software or Work Management or Service Management project? Is the Resolution field and Resolved date/time field set in the issues that have been resolved in the last 60 days?

Hello @Alex Lock I don't work a lot with JWM Forms, but it appears that the fields on the forms correspond to fields in the issue. Is the field a multiple selection fields or a single selection field?

Thank you for that clarification. I don't think this is browser specific. I was testing in a Chrome Incognito window. In part it seems linked to the amount of "real estate" available in the browser window. At a particular resolution and browser window size that I initially had, I saw the phrase "2 versions" rather than the…

The JWM Standard Plan 1000 Executions limit is the limit against the total of executions in all JWM projects in the JWM product. The JWM Premium plan limit will be 100 executions * the number of licensed users. So if you had 100 licensed JWM users and the Premium plan then your limit would be 10,000 executions total from…

As users of the Jira Cloud SaaS platform our troubleshooting options are limited. Since you are on a paid subscription plan I recommend that you open a support case directly with Atlassian through their portal at https://support.atlassian.com/contact/#/ It would be beneficial to this community if you report back here what…

Then in the above rule where I put ACTION: (the action need to indicate the request is rejected) ...you would use the Transition Issue action to transition the issue to cancelled and set the Resolution in the same step.

Obrigado por esclarecer sua situação. Não será possível armazenar a soma da estimativa original das subtarefas no campo Estimativa original da tarefa pai sem que o valor da tarefa pai seja adicionado ao Σ da estimativa original exibido no cartão. Você pode criar um campo personalizado para armazenar a soma das estimativas…

Hello @terry.mickail Welcome to the Atlassian community. When you say you are "setting up a Kanban" do you mean you are creating a Software project with a Kanban board, separate from your Service Management project? Do you really need a separate project, or do you just want to see the information from your Service…

Hello @Alex Lock In the example you provided, is the "What do you require?" field being set when the issue is created? Is it ever changed after that? Is that an example of a JWM form, or an actual field in the resulting JWM issue? Can the field in the JWM issue end up with more than one value? If it is set when the issue…

Hello @Jael Carvalho When you post a question that is related to another question, it is helpful if you provide a link to that other question. For the benefit of others, I assume you mean this one: https://community.atlassian.com/t5/Jira-Work-Management-Questions/Error-finding-the-Parent-ID/qaq-p/2512111 When you say the…

Hello @Phil Darcy (Fibre Repair Team) Welcome to the Atlassian community. I think the problem is your mixed use of AND and OR. Is it correct to infer that you want to select all issues from the specified projects which also meet the date criteria you specified, and which also match the criteria you have for any of those…

Olá @João Pedro Galvão de Oliveira , Bem-vindo à comunidade Atlassian. Não tenho certeza se entendi seu problema. Você disse que o "cartão" mostra a soma das horas das subtarefas, mas quando você abre o User Story essa view não mostra o valor. O que exatamente você está fazendo quando diz “colocar horas estimadas em uma…

Hello @Abraham Lim Has your site been regularly used or has it been dormant for an extended period of time? If your site has been dormant for an extended period of time, it may have been deactivated. But if that is the case, the people in your site specified as the Billing Contacts should have received multiple emails…

Hello @Randell Pelak Welcome to the Atlassian community. Please show us the full rule that you have created. If you are using the Send Email action to try to send an email to a person specified in a user picker field then you need to reference the email attribute for that user; i.e. {{...assignee.emailAddress}}

Hola Debe utilizar las llaves {{ }} alrededor de un valor inteligente cuando utilice ese valor inteligente en la declaración JQL. project = "CUSTOMER DATABASE" AND NIT ~ {{issue.NIT}} --- Hello You must use the curly braces {{ }} round a smart value when you use that smart value in the JQL statement. Good day, When I…

Hello @Anastasiya Welcome to the Atlassian community. Have you referenced the REST API documentation for guidance? https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/ This is the section that specifically addresses retrieving a Jira issue.…

Hello @Richard Suignard Welcome to the Atlassian community. Did you follow all the steps in this document that pertain to Bitbucket Server? https://support.atlassian.com/organization-administration/docs/configure-required-connections-and-upstream-ports/

Hello @Glen Leeder Can you provide a screen image of what you see? Either I don't have the same updates on my Jira instance, or I am not able to recreate what you are seeing.