Trudy P Claspill Community Champion

Hello @NGATDev You could do that through an Automation Rule. https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/ You can use a Lookup Issues action to retrieve the issues you want to update. https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Lookup-issues Add a For Each…

Unfortunately that is not terribly helpful to me. I need to be able to find the source for the API library you are using in order to understand what it is doing. The syntax you're using makes me think you are using the Python library I referenced, but I am not finding a reference to "fetch_ticket" in any of the three…

Hello @Markus Bürgi My recommendation is that you contact Atlassian support. If you are on a Free subscription you should be able to open a case by selecting the My Account option. If you explain the situation to them, they may be able to help. The members of this community are just users of the Atlassian products. We have…

Hello @Amy Chang Welcome to the Atlassian community. You can create an Automation rule that is triggered by the transition of an issue to a specified status. That can be followed by a Create Issue action to create a new issue. You can set field values in the new issue as part of the Create Issue action. If you want to set…

I'm glad I could help you. Please consider clicking the Accept Answer button.

Any place that has two arrows pointing to a status has two ways to get to that status. An arrow represents a transition between statuses. You can change the name of the transition by clicking on the arrow and then modifying the transition name that shows in the panel on the right. If the arrow is from "ANY STATUS" to a…

Hello @Jaime Laird The values on the left are the names of the transitions that are available to get from you current status to the status shown on the right. When a transition has a number after it that indicates that there is (or was) another transition with the same name at the time the transition was added. i.e. There…

Hello @Max Goff Welcome to the Atlassian community. If the former administrator was using an email address assigned and owned by your company, then you should have your email/account administrators reactivate that account (if it has been deactivated), reset the password, then sign in as that account and add other current…

Hello @Patrick Hendry The screen on the right is from the Workflow Scheme configuration that is available to Jira Admins. That shows you how the workflow scheme has been configured globally and in that screen you have access to all Issue Types that have been defined. In the left screen you see how that scheme is used in…

Hello @Suvarna Vellanki The answer provided by @Aaron Pavez _ServiceRocket_ applies only to Jira Server and Jira Data Center. For Jira Cloud you can use a REST API to get the information: https://<your base URL>/rest/api/3/serverInfo Note though that the "version" element in the output appears to remain unchanged while…

Can you provide a link to the reference/source of the API library you are using? The call you are making doesn't match the native REST API. https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/ It doesn't match the Python library. https://pypi.org/project/jira/ It doesn't appear to match the Node library.…

Hello @Markus Bürgi Welcome to the Atlassian community. Did you create the original site, or did somebody in your company create the original site? Have you been using a Free subscription for the Jira product or a paid subscription? Are you an Site Administrator or an Organization Administrator for the site? Atlassian does…

Hello @Gregory Kremer First, you'll have to create a multiple project scoped rule. Those can be created only through the Global Automations screen available to Jira Admins under the System settings. You'll need to name both projects in the scope of the rule. How do you know which destination issue needs to be changed? Is…

Me alegro de haber podido ayudar. Si su problema se resolvió, considere hacer clic en el botón Aceptar respuesta. --- I'm glad I was able to help. If your problem has been solved, please consider clicking on the Accept Answer button. You are right. The priority field that I was viewing was not the same as the one reported…

Hello @Sanjivani Wayal The two users will need to have the Browse Projects permission in order to see any issues in the project. If you have implemented an Issue Security Scheme and the users can still see all the issues, then you have not implemented the scheme correctly. Can you show us the Issue Security Scheme you have…

Hello @Rajat Saxena I believe the problem is that you are providing an explicit issue key (i.e. BP3-23) in the Issue Key and Custom Link (Parent link) fields of your CSV file. If you want the imported issues to be linked to other issues that are also being created during the same import process, you need to change the…

Hello @Ahmed Saci Please show us screen images of your Automation Rule and the output in the Audit Log for its execution. If you are updating the parent issue and then trying to reference a value from that issue to update your subtask, then the problem may be that you need a Refetch action after updating the parent issue…

Hello @mhari.krishna Welcome to the Atlassian community. What are you trying to accomplish? As per the documentation, The ScriptRunner Behaviours functionality in Jira Cloud can affect only the Create Issue screen. Behaviours Supported Fields Behaviours can be applied to supported fields on the Global Issue Create view…

Hello @James Tang What API call are you executing?

Hello @GStasuk Welcome to the Atlassian community. Do you mean create a custom table in the Jira Cloud database? If so, the answer is no. We don't have direct access to the Jira database when we use the Cloud product. If the data was stored in Jira somehow, how would you anticipate using that data in Jira or elsewhere?

@Amy Rounds Welcome to the Atlassian community! Adding to this, what indication are you getting during the move process that the fields are required? Can you provide a screen image of what you see?

Hello @Neil Wills The Sprint dates already show in the Backlog, next to the sprint name. In the board the sprint dates don't display all the time, but can be seen by hovering your mouse over the Remaining Days display.

The error message you are getting in your Audit Log is referring to this step: Jira is not able to figure out what you're trying to reference with that smart value. So that I can redirect you to valid document/examples, can you tell me where you got the idea that smart value was valid and would meet your requirement?…

I haven't quite figured it out either. I tried using a Schedule trigger to retrieve the issues, and then a For Each to step through the comments and print their creation dates. I thought this would step through the comments of each issue, printing out the creation dates for the comments of each issue in one log entry, the…

Es posible que tenga más de un campo denominado Prioridad en su entorno. El campo Prioridad integrado que incluye la visualización de íconos y la visualización de texto mostrará solo el ícono en los resultados de búsqueda, pero tanto el ícono como el texto cuando esté viendo el campo en un número. La imagen de pantalla que…

Hello @Cash Coyne Jira does not have a native function to search for issues (or comments) based on the date the comment was made. There are third party apps that extends JQL capabilities for that. Do you have or are you willing to consider a third party app to extend JQL capabilities for this? Otherwise I think the only…

Hello @Timothy Allen How did you validate that there are unresolved issues that should be displayed? Resolution is a special field. While the JQL says resolution = Unresolved what it really means is the resolution field is empty, not literally set to "Unresolved". When you add the Resolution field to the output columns of…

Hola @José Luis Gaitán , No es posible ocultar la pestaña Historial en un problema en Jira Cloud. Hay una solicitud de cambio para eso a la que puede agregar su voto y comentarios. https://jira.atlassian.com/browse/JRACLOUD-67300 --- Hello, It is not possible to hide the History tab in an issue in Jira Cloud. There is a…

Hola @Brian Sarmiento , Bienvenido a la comunidad Atlassian. Después de cambiar la Prioridad en el problema, actualizó la pantalla con los resultados del Filtro? --- Hello, Welcome to the Atlassian community. After changing the Priority in the issue did you refresh the screen with the Filter results? The priority is not…

The navigation panel in your first image ...appears to match the navigation panel shows in the Improved Billing Experience in the referenced document. I don't have access to an organization that has the new billing experience so I can't get hands on it to explore it. With the new experience Atlassian has also introduced a…