Trudy P Claspill Community Champion

Hello @Shrek-Quant-QC Welcome to the Atlassian community. I don't see the "Excel (filtered field)" option when I click Export. Can you provide more information about the steps you are executing and what results you are getting, and screen images to illustrate what you describe?

Hello @denise james Welcome to the Atlassian community. Which import option are you trying to execute? Can you walk us step by step through the process you executed that lead to the message you got?

Hello @Scott Howard The Parent field doesn't contain text. It contains an issue key. If you need to set a condition based on the text of the associated issue, you'll have to reference the Summary field of that issue. Can you provide more information about your scenario? 

Hello @Donna Benton Notifications are customizable, so you need to look at the notifications that have been configured for the project. For Company Managed projects Notifications are managed through Notification Schemes that are associated to 1..n projects.…

Hello @Jordi Romera Welcome to the Atlassian community. There is no screen image provided with your post.

Hello @Colin Dawson What will you use to trigger the automation? Is it running on a schedule, or getting triggered by a change to the data-to-be-aggregated in the simulated child issue, or ...? What do you want to happen if there is a change to the data-to-be-aggregated in the simulated child issue? Do you simply want to…

Hello @Mallikarjuna Welcome to the Atlassian community. What version of the ScriptRunner plugin do you have? According to the version history, you must have at least version 7.4.0.

Hello @Vince In the title of your post you said that the custom field needs to be set to the "correct value". In the body of your post you don't include that criteria. You mention needing to identify "this mistake" but I'm unclear what part of your example is demonstrating the mistake. Can you provide more information on…

Hello @Mallika Viswanath Welcome to the Atlassian community. You mentioned needing a solution that "lends itself to reporting features". With that being a requirement, can you tell us more about your reporting needs? That information is necessary to provide advice on the best options to consider for "grouping" the work per…

Hello @CKEI Welcome to the Atlassian community. If you * can construct a filter in Jira to select the issues you want to update all to the same new Status, and * also build into that filter selection criteria to ensure you are getting issue types that use the same workflow, and * have permissions to make Bulk Changes, and…

Hello @Thuan Pham Welcome to the Atlassian community. What is the type of the Jira project where the forms are being used? You can find the project type information in the Type column on the View all projects page available under the Projects menu. How were the forms created? Did you use functionality native to Jira to…

Hello @rsteers What is the type of the Jira project where the forms are being used? You can find the project type information in the Type column on the View all projects page available under the Projects menu. How were the forms created? Did you use functionality native to Jira to create the forms, or are you using a third…

Hello @Roey Miterany Automation Rules for Jira are triggered by one of three things: 1. manually 2. on a schedule 3. By an event in an issue For #3 the event has to occur in an existing issue, or it has to be the issue creation event. So, you have to complete the creation of an issue, say the Epic, with the Category you…

Hello @jui kulkarni There is no support for converting a field from one field type to another. You need to create a new field of the appropriate type.

@Brad Dobyns I see you've marked this post as Answer Accepted. What feedback did you get from Atlassian support? What was the solution?

This seems to be a duplicate of (Cela semble être un double de) https://community.atlassian.com/t5/Jira-Software-questions/Workflow-Jira/qaq-p/2561979

Hello @Jonathan Bloquet Where did you find that recommendation? Can you provide a link to that document? The issue hierarchy in Jira is Epic |-- standard level issue type; Story, Task, Bug, etc. |-- subtask level issue types Jira does not natively support the recommendation you saw: Epic/User Story/Task/Sub-task If you had…

Hello @Benjamin Welcome to the Atlassian community. From the Filters menu select View all issues There you can create search filters to select the issues you want to see. If you've never worked with creating filters before you should read this documentation:…

It is possible that the UI is different between my site and yours due to changes Atlassian was making in user management. And I've never downgraded from a paid version to a Free version before. My suggestion is that you try the Grant Access button in all accounts where a user should have access to Jira Software, and grant…

Hello @James Arthur It is not possible to change the Type of a custom field. You would need to create a new custom field of the type you need, and move the information from the original field to the new field if you want to use only one field. Then you could remove the original field. However, removing the original field…

Hello @Onur Cevik Based on what you have shown, the only arrow pointing to Done is from To Do. Therefore the only way to get to Done is for the issue to be in the To Do status. If you want to allow the Administrators to transition the issues to Done from any other status, then you need a transition like this: Adding that…

This seems to be the same problem reported in an earlier post by a different user: https://community.atlassian.com/t5/Jira-Software-questions/Board-Disappeared/qaq-p/2560355

This seems to be the same problem reported in https://community.atlassian.com/t5/Jira-Software-questions/Board-has-Disappeared/qaq-p/2560397

This is related to a recent change to the community. "The platform switched mail services from Khoros’s internal mail sender to the Khoros-operated SendGrid tenant." The problem has been raised to the Atlassian team and they are working on it. ( @Nic Brough -Adaptavist- there are message threads about this in the Slack…

Hello @Rosa Santos Welcome to the Atlassian community. I have used the diff function many times in Automation rules. Is that where you are trying to use it? If so, have you reviewed the documentation on the function use? https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/#Date-difference---…

Hello @Chuck Oleary How are you accessing the information about a specific Team? I click on the Teams menu. Teams I'm a member of display there directly, or I can go to the Search function and then the Browse function to browse through all teams. Are you trying to modify a team that you created, or that you belong to? What…

Hello @Mike Martin Welcome to the Atlassian community. Atlassian provides documentation for the Automation functionality here: https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/ You can also get hints from the template rules that are available within Jira and from the template library available only…

Note that there is a 10 year old change request in Atlassian's backlog to fully support having multiple issue types handled the same way as Epics. https://jira.atlassian.com/browse/JRACLOUD-80492

Hello @justin_williams I did not say anything about going to the Products section of admin.atlassian.com. Please review my previous reply about ensuring the users have product access by reviewing the information in the Users account by accessing the user's account from admin.atlassian.com > Directory > Users The absence of…

Hello @Jimmy Kim A suggestions for a solution first requires that you answer this question: Are you going to make the external partners licensed users of your Jira instance?