Trudy P Claspill Community Champion

Hello @Srain Zhou Welcome to the Atlassian community. To what field specifically do you want to add the users? The Assignee field can have only one user in it at a time. There are the Watchers field, and in Service Management Projects, the Participants field that each allow multiple users to be added. Bulk editing of…

Hello @Diana Tkachenko I would like to get some clarity on your question. As @Mirek said, Project Administrators have the ability to create versions and update versions through the Releases page. There can also be Version fields, like Fix Version/s, as part of each issue. Those fields are multi-select fields where you can…

Hello @John Patterson Welcome to the Atlassian community. What API library are you using? That does not appear to be a function available directly from the Atlassian Jira REST API. Based on my searches it seems like you are using the sg-jira-bridge library provided by Shotgrid. I did not spend a lot of time trying to find…

When viewing the issue details there is a ... button in the upper right corner. Click on that to find the Convert to Subtask option. To which "roadmap" function are you referring? I don't believe there is an option called Roadmap in Jira currently, but there are functions called "Timeline". In the Timeline features…

I see the Analytics Client Plugin is one of the System plugins. Since both it and JCMA are Atlassian products, I think your best course of action is to create an Atlassian support case about this. https://support.atlassian.com/contact/#/ And it would be great if you report back here what you learn from Atlassian on this…

Hello @Hassan Shahin Can you show us the details of the rule you created? It is very difficult to advise on what might need to be changed without that information. A Scheduled trigger can be set up to select issues against which the rest of the rule actions will operate, or to not select issues. If the trigger does not…

Hello @[deleted] Subtasks will not appear in the drop down of issue types in the Create Issue dialog because subtasks can exist only as the child of another issue. To create a subtask you must go to the issue that will be the parent and click the Add Child Issue button. Note the parent issue in your case must be a Task.…

Hello @Kees Bloemendaal Can you provide more details about the Timesheet plugin you are using? If an app is supported for both server/data center and Cloud you should see that in the hosting options for the app in the Atlassian Marketplace. 

Hello @Priti patel It appears that you corrected the problem from your first screen image with your second screen image. Have you tested it by trying to update just one subtask with this import process?

Hello @Vincent Holloway Welcome to the Atlassian community. No, that type of drag and drop functionality to change the type of an issue is not available in Jira. You can use the Convert To Subtask action to change an existing issue from a standard level issue to a subtask. You will be required to enter the issue key for…

Hello @Matthew Cozzi Are you willing to consider buying a third party app to get the ability to select a destination project when you select the Clone option? If so, I know of at least one app that provides that - Clone Plus. There may be other apps that provide that capability.

Hello @Kostyantyn Oliynyk Welcome to the Atlassian Community. The short answer is No. Project Administrators cannot be granted permissions change which Scheme is assigned to their project, and they cannot be granted permissions to change the Issue Type Scheme. If your Jira Administrators enable the Extended Project…

Hello @Johan Johansson What version of JCMA are you using? Can you show us the error message that indicates JCMA can't start because of the Analytics Client?

Hello @Jamal Salameh Welcome to the Atlassian community. The above rule can't pause its execution to wait for the email recipient to enter a response and then check that response. You need to move the check for Comment Contains and Send Slack message to a separate rule that is triggered by Issue Commented.

Hello @Cash Coyne If you want to eliminate the None option, you need to set the field as Required in the Field Configuration. Note though that any pre-existing issue that did not previously have a value in the field will not automatically get the default value. They will continue to show None. If you go to the issue and…

Hello @John Taylor Novak Welcome to the Atlassian Community! With what type of project are you working; Company Managed or Team Managed? Software, Service, or Business? That information can be found in the Type column on the View all projects page under the Projects menu. For Company Managed projects, no, it is not…

Hello @Patricia Francezi_iDev_ When using a smart value as an input to a function, you don't usually include the curly braces. I tested this, using Log actions to print the values in the rule execution Audit Log. {{now.withNextDayOfWeek(userInputs.weekday)}} That generated the correct date based on the input. Use the same…

Hello @Danno I have not seen that before. Is this a board for a Team Managed project or a Company Managed project? Software, Service, or Work Management? If it is for a Company Managed Software project, have you tried making a copy of the board to see if the issue resolves in the copy on its own? If it does not, can you…

Yes, there is a trigger for executing a rule when a sprint starts. https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Sprint-created--started--or-completed You could use that trigger along with a branch for Related Issues / JQL to find all the issues in the sprint, and then execute your steps to…

Hello @SandeepSingh R Since the original post is already marked as Answer Accepted, you should start a new Question to get help. Additionally the only people who have seen your addition are the original author, myself, and people who are Watching the original question. To get your question visible to more people you need…

Hello @Kalpesh.Bohra Welcome to the Atlassian Community. Unfortunately the query provide to you by @Aswin Raj D will not get you a list of issues changed to the Ready for Planning status after the specified date. That query will give you a list of issue that are currently set to that status. Instead you need to use a query…

Hello @Anton Welcome to the Atlassian Community.. Did you try contacting the the person/entity identified in the email to get the account reactivated? Was the email address provided to you by your company? If so, they should be able to reactivate your account. There is no private chat in the Atlassian Community because…

Hello @chrs Welcome to the Atlassian community. The issue keys will start with 1 and proceed sequentially within a project. The pattern of the issue key is <projectKey>-<sequentialNumber> The number portion doesn't not support leading zeros. With that information can you provide more information about what you are trying…

Hello @Danish Akhtar Actually the counts do include subtasks. However, the entire chart includes only the issues that display on the board, not all issues in the project. JWM will automatically hide issues that have been "done" for 14 days or longer, and those issues won't be included in the charts on the summary page.

Hello @Ed Osborn Given that there is an unresolved change request to support copying JSM forms to a JWM project, I don't think what you want to do is actually supported. https://jira.atlassian.com/browse/JWMCLOUD-430 But I could be wrong. Do you have any links to reference materials indicating that this is a supported…

Hello @Elka Mail Welcome to the Atlassian community. Exactly what upgrade did you perform; from what version to what version and for which product (Software, Core, Service Management)? When you say some users are "unable", exactly what steps are they executing and what are the results? Are there error messages? Could the…

Hello @Tim Corringham Welcome to the Atlassian community. w.r.t. #1 The native time tracking function does not provide a way for you to "categorize" the activity for which you are logging time. All that is available is the free form text field for Work Description. If you taught your users to use a consistent set of…

Hello @philipf I don't believe that Swimlanes have ever been a feature that is available in Business (a.k.a. Work Management) projects. There is an open change request for that, though, to which you can add your vote/comments. https://jira.atlassian.com/browse/JWMCLOUD-25

Yes, that is what I meant. According to the documentation that is available only in the full Automation for Jira Data Center plugin. Perhaps you have Data Center rather than Server. In that case, one way to solve the problem is by creating a Scheduled rule that will retrieve a list of issues, make the comparison, and end…

Hello @Ray Please provide more information about your scenario. Please explain the steps you are executing to duplicate a ticket. How is the parent/child relationship between the tickets managed? Are you talking about Epics and their child issues? Are you talking about generic issue linking? Can you provide a screen shot…