Trudy P Claspill Community Champion

Hello @Nick Bazzi I'm not sure that I fully understand your scenario. Is it correct that you have created an entirely separate software product, with no affiliation to the Atlassian products, and you are going to allow people to access your product? And you want them to be able to submit tickets into a Jira instance…

When you say "the Portal" you mean the Jira Service Management Portal, correct? Are these user in your system only as Customers of JSM? Or are they also in your system as Agents of JSM or licensed users of Jira Software? Users who are only Customers of JSM and nothing else will only be able to create issues through the JSM…

Hello @Dorothée Fouissac Since you are on the Free version you will not be able to open a support case. That can be done only when you are paying for the product. I have added a tag to your post to get the attention of the Atlassian Team members who may be able to assist you.

Hello @it Because this is a community of Atlassian product users we really don't have control over the licensing options available. You may want to reach out directly to the Billing and Licensing team: https://www.atlassian.com/company/contact/purchasing-licensing#/

@Elizabeth Butler There is still no option to change the time period for hiding done issues in JWM projects. You can add your vote/comments to the change request for that here: https://jira.atlassian.com/browse/JWMCLOUD-19

Olá @Bruno Peixoto Almeida , Bem-vindo à comunidade Atlassian. Você pode usar uma regra de automação para preencher automaticamente o campo Sprint em um problema recém-criado. Você conhece as regras de automação? Aqui está um link para a documentação da regra de automação:…

Hello @Santino Lucca Castrataro First, is this a global custom field that could be used in Company Managed or Team Managed projects, or are you trying to create a custom field for just a Team Managed project? Second, how many values is "a lot"? More than 50? More than 100? I ask those questions because: * There is a limit…

I don't see anything in that use case that requires preventing users from creating an issue, or a specific type of issue.

Hm, that is unusual. It has always been my experience that the planned End Date of the sprint is overwritten by the current date when the Complete Sprint button is clicked.

Thank you, Victoria. As you can see in that filter there is no explicit project in () criteria. That is why the board cannot determine the Projects within the scope of the filter. Because of that, to manage sprints on that board would require a user to have the Manage Sprint permissions in absolutely every project on the…

So let us back up to define the problem you are trying to solve. You want to know "how long a task took". Why? What are you going to do with that information? What decisions will you be trying to make based on that information? Do you need to generate some sort of report for that? If so, how does the data need to be…

Merci pour cette précision. Malheureusement, ce n'est pas possible. Aucune fonctionnalité dans les règles d'automatisation ne prend en charge l'ouverture génétique d'une fenêtre contextuelle ou la redirection d'un utilisateur vers une nouvelle page Web. --- Thank you for that clarification. Unfortunately that is not…

The reported end date is the date a user actually clicked on the Complete Sprint button. It does not retain the planned End Date. That gets overwritten.

There is not another native solution to your requirement. If you have access to third party apps/plugins that extend JQL issue search syntax, or are willing to obtain one, then there may be alternatives available. For instance ScriptRunner adds capabilities to find linked issues based on a subquery.…

Ah, yes, in your original post you did mention Timeline as an acceptable view. The other view you mentioned - List - is not available with Overviews.

Hello Victoria, This board is referencing a saved filter by name. To provide additional advice we need to see the details of the filter named: "Priority (Epic & Children)" Go to the Issues > View all Filters page. Find the filter there named "Priority (Epic & Children)" Open that filter and tell us what the JQL statement…

If your use case is, as you have stated in the other post: "Can I configure a workflow so that creation of its issue is only from a parent?" ...then Sub-task type issue are the only issue type that natively always require a parent. But tracking the work as a sub-task type issue has other impacts that may be undesirable in…

You're welcome. If my response has helped you solve your requirement please consider clicking the Accept Answer button.

You need to substitute your actual issue keys in where I copied your use of <Capability No> ... AND ( issue in linkedissues("ABC-1","is parent of") OR issue in linkedissues("ABC-2", "is parent of") OR issue in linkedissues("ABC-3", "is parent of") ) You will have to repeat the pattern of the OR clauses until you have one…

Hello @Tarun Narasimha Varma Muppalla Welcome to the Atlassian community! Are you referring to the field specifically for Epic type issues called "Epic Name"? If so, that field has been discontinued in Jira Cloud. It is no longer a required field and by default is no longer shown on Epic issue screens. This change is…

Adding to this... Hello @FT Migration Welcome to the Atlassian community! In Jira Cloud there is a hard limit that the View all issues screen can show no more than 1000 issues, so you cannot see all 2800 issues in that screen.

Sí, la función Reglas de automatización funcionará para usted. Puede encontrar la documentación para las reglas de automatización aquí: https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/ Al crear una regla de automatización, debe identificar un evento que hará que se ejecute la regla. Si ya tiene el…

With regard to setting the Assignee in the issue you are creating to the value from the "Content Writer New" field that is in that issue's parent: Trying to use a smart value: - Please show us the details of that portion of the Create New action, showing the actual smart value you are trying to use in that field. If this…

In Jira Cloud what was "Shared Teams" under just Advanced Roadmaps Plans is now any Team defined from the Teams menu. Refer to https://community.atlassian.com/t5/Advanced-planning-articles/Teams-in-Advanced-Roadmaps-What-s-changing-and-what-you-need-to/ba-p/2259096 You do need to create a Team under the Teams menu. You…

Hello @jai.pancholi Disclaimer: I do not use Advanced Roadmaps Plans. I am just reviewing documentation and experimenting to try to find the answers to your questions. Scope: I believe that is referring to the checkboxes that appear next to the issues. Check the boxes for the issues that you want the auto-scheduler to…

I think in your addendum you are referring to your other post here: https://community.atlassian.com/t5/Jira-Software-questions/Can-I-configure-a-workflow-so-that-creation-of-its-issue-is-only/qaq-p/2612305 Sub-tasks are the only type of issue that cannot be selected in the Create Issue dialog. Those issues can be created…

If you want a solution that does not require an app, and you are okay with getting a chart display rather than simply the totals, you can indeed use the Created vs. Resolved gadget. You can create a filter that will retrieve the total issues you want to report. You won't be able to see all those issues in the View all…

Refer to this document for information about how a user can receive notifications in Slack. https://support.atlassian.com/jira-software-cloud/docs/use-jira-cloud-for-slack/

Hello @Freddie Ware There is a variety of training available at https://university.atlassian.com and you can also find many training videos on YouTube.com. You can also post specific questions in the user communities. I recommend that you post them under the correct Product and in the Questions forum rather than the…

Hello @Vinicius Monteiro Viola Welcome to the Atlassian community. Have you tried the steps again, as recommended in the message? Naming the site occurs when you first elect to subscribe to the Jira product. Is that what you are trying to do? Or are you trying to change the name for a site that already exists? Exactly what…