Trudy P Claspill Community Champion

Hello @Leena Pratheepan When is the Approver field set? Is it set in the Create Issue dialog or set at a later point after the issue creation has completed? Have you tried to construct the rule? If so, show us what you have so far and tell us what part you are struggling to add.

Hello @pgw The subscription type (Standard, Premium) applies to the entire Jira instance, not to individual users of the instance. If you want the Plans functionality you would need to upgrade your Jira subscription to Premium. You would then be charged for all your licensed users based on the Premium plan pricing. You…

I think customers can only mention the people with whom the issue is shared (Request Participants), but I haven't experimented with it very much. You may find @Jack Brickey 's response on this other post helpful.…

The Value Field condition doesn't hide the transition if the condition is met. It enables the transition if the condition is met, as per the description of the Condition. "Allows to execute a transition if the given value of a field is equal to a constant value, or simply set" And from this documentation:…

Hello @Carol Wesolowski In the Lookup Issues action you need to provide a JQL statement to get the child issues of the Epic that triggered the rule. You use the same type of syntax you would using in the View All Issues screen, but in an Automation Rule you can use Smart Values to insert values from the issues in the rule.…

Hello @Kaniawati Zainal Abidin Please start a new Question to ensure your question gets better visibility in the community. The only people who have seen your additional to this older, answered post are the original author, responders, and anybody that elected to watch it. You can better utilize crowd sourcing in the…

Hello @jiratickets Welcome to the Atlassian community. You need to use a different API endpoint, just as the message says. Are you unclear about using the Edit operation?

Not all project templates can make both a Team Managed project and a Company Managed project. Some can be created as only one or the other. And even the ones that do support both may not present an obvious prompt for you to choose. For projects that already exist you can go to the View all projects page under…

Hello @areynaldos It sounds like you are working with a Team Managed project. Check the bottom of the panel on the left when you have the board displayed. There it will say either team-managed or company-managed. If it is Team Managed then that type of project and board does not yet support customizing the card layout.

Hello @Joanna Mae Natial It is not possible to change the type of a field. You have to create a new field. If you want to have the original field"s days in the new field you'll have to copy it over either manually or with an automated process that you create. You'll also need to update any filters, dashboard gadgets,…

Hello @Youmna Alomari What is the specific problem you are encountering?

I'm glad we finally made it! Please consider clicking on the Accept Answer button to mark you Question as Solved. That will help others searching the community find the posts with validated solutions.

Hello @Leena Siddamshetty This YouTube video purports to provide instructions for how to accomplish that with ScriptRunner Behaviours for Jira Cloud. https://www.youtube.com/watch?v=lkYZU-LQums

Hello @David Taylor Welcome to the Atlassian community. Recently the features around managing your own Notifications preferences has change. In that change the ability to elect to receive notifications for changes you make yourself was removed. However due to the outcry from the users, Atlassian is looking to re-enable…

Hello @Carol Wesolowski Welcome to the Atlassian community. Concerning this part of your rule: * branch: to children* action: log lookup issues count: {{lookupIssues.size|0}} To use the {{lookupIssues}} smart value you must first have used a Lookup Issue action. I believe you should be using that action instead of the…

Hello @Daniel Ogulnick Welcome to the Atlassian community! When you move the issues to the Jira Service Management project, will you make your clients simply Customers of the JSM project, or will you continue to let them have Jira Software/Work Management licenses? If you make the clients only Customers, so they no longer…

Hello @John Lord That is not possible. You must have a Default screen scheme specified in each Issue Type Screen Scheme configuration. You cannot not have a screen scheme specified as the default.

Hello @[deleted] You do not have to hard code the issue numbers from Project A and Project B. You must provide the Project Keys in the Conditions that I specified after the trigger. If you don't provide the project keys here you cannot limit the rule to executing only when the source issue is in Project B and the…

Hola @Guli, Jorge , ¡Bienvenido a la comunidad Atlassian! El informe que está utilizando no analiza el valor de Estado de un problema para determinar si está resuelto. En lugar de eso, mira el campo Resolución. El campo Resolución debe configurarse cuando sus problemas pasan al estado "Listo" (los estados que están…

Hello @Barbara Lewis Welcome to the Atlassian community! There are several documents from Atlassian comparing Data Center and Cloud. I hope you will find these helpful. I found them by doing a Google search for jira data center compare to jira cloud https://www.atlassian.com/migration/assess/compare-cloud-data-center…

Hello @Santino Lucca Castrataro Are the statuses that come after the first "Done" excluded from your scrum board? If so, that is why the issue disappears from the sprint report. The sprint report will include only issues that are within the scope of the scrum board. To keep the issues in the Scrum report you will have to…

Hello @Christopher.Brandel An Automation Rule does not prevent a transition from being executed. An Automation Rule is triggered by some event and then takes some actions (with or without first checking that Conditions are met). If you want to prevent the transition from happening, that requires a change to the Workflow…

Wonderful - we are using Project to mean the same thing. You said you don't want this limited to two specific projects. Do I understand that there will be multiple projects that you are referring to collectively as "Project B", and multiple projects that you are referring to collectively as "Project A"? You said you want…

I think the data for JSM email processing for header is the sam for JSW.

Hello @Daniel Sweet You mentioned the Security Level Scheme. Please confirm that you are working with issues in a Company Managed project. Are you working with a Free subscription or a paid subscription of the Jira product? With a Free plan you can set up all the parts of Issue Security, but you can't actually use it in…

Hello @DevOps iCapital Welcome to the Atlassian community. The API is working for me. Have you tried the API without the "fields" parameter to confirm that you can retrieve all data for the issue? Have you confirmed that the issue exists, and has an Assignee value? For the user identity used to authorize the request, does…

Hello @Marcel Rode Is this for a Company Managed project or a Team Managed project?

I'm glad I was able to help. Please consider clicking on the Accept Answer button. That will mark your question as Solved and help others searching the community for answers find the posts with validated solutions. It is unlikely that the Data Center and Cloud versions of ScriptRunner will eventually "merge". In the…

Hello @Catherine Dufour Welcome to the Atlassian community! Jira Cloud does not provide a report natively to meet your requirement. Are you willing to consider a third party app? At a previous employer I used Worklogs - Time tracking and Reports It was pretty simple to use and not terribly expensive. There are, of course,…

Hello @Mike Bell Is the user using a Forward or Reply action to generate the new email, or is the user copying and pasting the content into a brand new email? Jira looks at the header information from the email as part of evaluating if it is related to an already submitted email/issue or is new. If the users is using a…