Trudy P Claspill Community Champion

Are you creating Team Managed projects? I don't believe it will be possible to set up a rule such as this specifically for Team Managed projects. To create issues in Team Managed projects through an automation rule you must explicitly select the Project in the Create Issue action so that the correct set of Issue Types can…

Thank you for those answers. Have you confirmed that all the destination fields you have selected when mapping the CSV data to fields actually exist in the Create Issue screen for the type of issues you are trying to create in your Team Managed project? Can you provide a list of those destination field names?

Hello @Suzy Rothwell The text on the left is the name of the Transition between the current status of the issue and the Status values shown on the right. "Failed QE" is the name of the transition, and there is no way to query for issues based on the names of transitions. You can query for issues based on whether or not…

Hello @Disha Srivastava Welcome to the Atlassian community. Are you trying to import data into a Company Managed project or a Team Managed project? Do you have any level of administrative access to your Jira environment? Have you already identified which field customfield_10011 is? The message is indicating that you are…

@Matt Sardi Have you been able to open a support case directly with Atlassian about this? Here we are just a user community with no access to your environments to do any direct investigation, but with a support ticket Atlassian team members may be able to look directly at the environment and history of it to identify the…

Please show us new screen images for your rule with the changes you made. You said you are trying to set the Assignee field on the subtasks, but I don't see the Assignee field in the image you provided for the subtask.

Hello @Matt Sardi What about the article is incorrect? Are products still displaying in the organization? If so, has the described amount of time passed since the next billing date that was shown at the time you cancelled the subscriptions?

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Hello @Little Gidding Welcome to the Atlassian community. Based on your screen image I believe you are working with a Team Managed project. You can confirm that by looking for the text at the bottom of the navigation panel on the left where it should say "team-managed". With a Kanban board Backlog screen there will always…

Hello @anitam Welcome to the Atlassian community. Since you are on the Premium version, there are two different Timelines you may be view; a Basic timeline and an Advanced Roadmap Plan timeline. When viewing an agile board or backlog you may see Timeline as an option in the navigation pane on the left. That is the Basic…

Try this. Next to the Assignee field click the three dots and select COPY That will prefill the field with text "Copy Assignee from Current Issue" Click on that text and you will get a pop up with two fields; one for selecting the issue from which you want to copy (select Trigger Issue) and the other for selecting the…

Very Cool!!

Hello @Simon Morris Welcome to the Atlassian community. Are those the field names that are shown to the end user in the customer portal form they fill out? Or are those the field names you see when you are looking at the issue details view as an Agent within Jira Service Management? Can you show us screen images that show…

Hello @Данііл The documentation you referenced is for the self-hosted Jira product. According to the tags you have added to your post you are using the software-as-a-service Jira Cloud product, so documentation for self-hosted products does not apply. You also mentioned you need the ID for Bamboo Licensing. What…

We extracted the data using regex and copied it into Excel. Would you mind expanding on the details of how you did that? I'm curious. Be advised that I am not an Atlassian employee. I am just another user of the Atlassian products, who has been elevated to the status of Community Leader based on my years of experience and…

Yes, that is possible, using the Lookup Issues JQL information that @Mark Segall provided.

@Mark Segall To the point @Trudy Claspill is raising, the only way you can do this cross project is if you create a board with a filter that encapsulates all of the projects you wish to track. Then use that board as the source of your Sprint Started trigger The sprints would all have to be created from that overarching…

Oh, I see. You want to grant project access to a Team that is set up under the Teams menu. I don't believe it is currently possible to assign a Team to a project role. Refer to this change request: https://jira.atlassian.com/browse/JRACLOUD-80846

Hello @Jon Platt Welcome to the Atlassian community. When asking for help with an automation rule, it will help us help you if you provide screen images that show the complete rule and the details of each step. Additionally show us the details of the Audit Log for the execution of the rule. Sometimes problems are related…

Adding to this... @Madar, Andrew Have you tried to use what you've shown? Did you get an error or an unexpected result? I wonder if the parentheses within the field names might be causing problems? Perhaps if those were replaced with the custom field ID instead, then the rule would work.

Actually, you can set the Project using a smart value. I tested this. It worked. The trick, however, is getting the right Issue Type in the next field. If you create a Team Managed project, all the issue types in that new project get unique IDs, so you would not be able to select the correct issue type in this action…

Olá @Carlos Augusto Dias Souza , Bem-vindo à comunidade Atlassian! No Jira Work Management (projetos de negócios), os cartões concluídos ficarão ocultos no quadro quando permanecerem nesse status por 2 semanas ou mais. Isso é codificado. Não é possível configurar esta opção neste momento. Há uma solicitação de alteração…

Hello @Senthil Kumaran Welcome to the Atlassian community. Automation Rules do include a Sprint Started trigger, but you are required to select the applicable Scrum Board as part of that trigger. I tested out creating a board that used a filter that pulled in all the issues across all projects where issues might be…

Has that user group already been created for your Site? Only a Jira/Site Administrator would be able to create a user group for the Site. User Groups are managed at the Site level within the Organization. Your Jira/Site Administrators will need to manage the membership of the group. Once your Jira/Site Administrator has…

How did you export the data? I'm not aware of any way to directly export data from the Activity Stream gadget. If you are executing the same filters from the View all issues page and exporting the data there, as I said that interface does limit you to 1000 issues max.

Do you want additional help from the community on your investigation? If so could you tell us: Is this for a Team Managed project or a Company Managed project? For a Scrum board or a Kanban board? And can you share a copy of the Workflows that you use for the Epic and for each of the other types of issues, if different…

I could be wrong. For standard issue filtering from the View all issues page I know there is a limit to display no more than 1000 issues. How have you determined that there are more than 1000 entries that should be displayed, and that only 1000 entries are being displayed?

Hello @mannat.dev Welcome to the Atlassian community. Are these users already able to access your Jira instance? What happens when they try to access your project? Do you have any level of Administrator access? Are you the Project Administrator for the project? Are you a Site Administrator, User Administrator, or…

Hello @Xin Yu Welcome to the Atlassian community. I have flagged your post to raise it to the attention of Atlassian Team members. You should see a response from them in this post within the next 2 days.

Hello @Nodar Vardiashvili Is the user a Customer or an Agent of JSM? Do you have Site Administrator or Organization Administrator access?