Trudy P Claspill Community Champion

@Adrian Szubert There are a couple of problems with the rule you created and posted here: In 1 and 2 you need to be specifying "Child" not "Parent". If you look at the parent issue in the Linked Issues section what text do you see as the heading above the linked QA Task issue? That is the text you need in 1 and 2.…

Hello @Dean B Do you group your JSM customers into Organizations and set the Organization of each ticket? If so you could base your search on the Organization field. Otherwise you would need to implement an Automation Rule to parse the domain portion of the reporter's username/email address and store that in a separate…

Hello @Jon Honhart Welcome to the Atlassian community. Have you reviewed this information? https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/ https://confluence.atlassian.com/cloudkb/enabling-a-deactivated-account-to-provide-site-access-1005792657.html

Hello @Heidi Espinosa Welcome to the Atlassian community. This page details how to reactivate a deactivated subscription: https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/ If you have an outstanding bill you will like need to pay that bill first. You can reach out to the Billing and…

Hello @Paul Fournier Welcome to the Atlassian community. The product name is actually Jira with a "J", not Gira with a "G". Can you provide a link to the online documentation you are using the /rest/gira/1/ ? Given that "gira" is not the name of the product it is unclear where you are getting your information. The…

Hello @Dikshant Manb Welcome to the Atlassian community. Have you reviewed this information from Atlassian on the topic? https://www.atlassian.com/agile/project-management/backlog-refinement-meeting

To get to the location I showed you need Jira Administrator privileges. Then you would navigate to that page thus: If you don't have that level of access, you would need to work with a Jira Admin for your instance to get the rule created. There is another alternative that you may be able to implement as a user that can…

Hello @Sofia Grunspan Based on the image you provided the site is using the Original Billing Experience as described here: https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/ Following the guidance from this post…

For the issues where you can't update story points, are those issues all the same issue type or all within a subset of issue types? Can you update the story points for any issues of those issue types? If you open the details view for that issue, can you find and edit the Story Points field? If the issues are all of the…

That trigger can be found only when creating a Global Automation Rule, which can be done only by Jira Administrators. If you are trying to create an Automation Rule from the Project Settings page of a specific project, the rule can be applied only to that project. The Project Created rule, obviously, can't be created in…

Can you check one more thing, please? Go to the Settings (gear icon near your avatar) / Issues / Custom Fields screen and lookup the Request Type field. Then click on the ... button next to it on the right and hover over one of the options that comes up. Then look at the URL that appears at the bottom of the browser to…

Would that be for the past Friday through the next upcoming Thursday? If you want Friday through Thursday, inclusive, then use: resolved >= startOfWeek(-2d) and resolved <= endOfWeek(-2d) Sunday is the first day of the week for this function, and Saturday the last day of the week. If you want to go from the last Friday…

Hello @Team Track Welcome to the Atlassian community. Where are you trying to include that information? Can you provide annotated screen images that illustrate your problem? What exactly do you mean by you are not permitted to do what you want? What are the exact steps you are executing and what is the response or result?

@John Funk The OP said I have just created Jira company managed project (scrum project). They are apparently trying to add users to a Software project rather than a JSM project.

Hello @Marcelo Ignacio Cid Abud I have two recommendations for you. 1. Allowing users to delete issues is a very bad idea. As you have learned, once the issues are deleted they are permanently gone and cannot be viewed or recovered. Only your most trusted Jira Users (i.e. Jira Administrators) should be allowed to delete…

Hello @Daniel Shepperdson Welcome to the Atlassian community. Where did you find the information that "math.randomint()" is a valid function for Jira Cloud Automation? Based on the documentation, there is no such function. Given that there is no such function, the variable will never be set to 1. Also, an excellent…

Hello @Rafaela Gomes Azevedo Is that a Team Managed project or a Company Managed project? Look at the bottom of the panel on the left for that information. If it is a Team Managed project then you cannot set up such defaults to apply automatically when a new project is created.

Hello @Jonathan Légal Welcome to the Atlassian community. When a Company Managed project is being created, at the point where you enter the project name there is an option to Share Settings. If you check that box you will then be able to select from the existing Company Managed projects the project whose configuration you…

Hello @charitha.r What is the root problem you are trying to solve? Are you trying to enable any user to create issues in a specific project? Or should the issues be created only if the email comes directly to you? Should every email that comes to you create a Jira Issue? Do you want the issue created in a Jira Software…

Hello @Dale Logan Welcome to the Atlassian community. How many Initiatives do you need to add to each newly created project? Is every Initiative populated with unique information? With an Automation rule you could use the Create Issue action 64 times to create 64 Initiatives, if that is the only action besides the Trigger…

What an awe-inspiring volume of contributions from our Community Leaders and Atlassian Team! Great job everybody!

I advise you to have your Jira Administrators contact Atlassian Support directly about this: https://support.atlassian.com/contact/#/

 I found one of the Atlassian Community answers (that was the top answer in this subject) that was pointing exactly to this limitation - JIRA automation cannot trigger another JIRA automation. Can you provide a link to that post/answer? I want to add a comment to it if it has incorrect information. Please provide screen…

For issue EA-6319 can you use the guidance in the following document to get the output of all fields associated with that issue and confirm that the ID for the Request Type field is 10010? https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

Is the EA project Company Managed or Team Managed?

Hello @Jasdeep Joga Welcome to the Atlassian community. Are you trying to show the information always for the current week, or the previous week, or ? If you want to show the information for the current week plus the last day of the previous week (Saturday through Saturday) you could use this: resolved >= startOfWeek(-1d)…

I have never used the Microsoft Outlook for Jira Connector. I'm not very familiar with its functionality. Are you trying to automatically create issues when emails are received by a generic email address, or are you wanting to create Jira issues from emails that you are receiving personally? Setting up a mail server and…

If you view issue EA-6319 through the UI, do you see the Request Type field and can it be edited? Who is the Actor for the rule? Is the EA project Company Managed or Team Managed?

Hello @charitha_r Have you reviewed this information? Create issues and comments from email 

Hello @charitha.r You appear to have duplicated your earlier post from https://community.atlassian.com/t5/Jira-questions/How-to-create-JIRA-tickets-dynamically-from-outlook-emails/qaq-p/2745980 Have you reviewed this information? Create issues and comments from email