Trudy P Claspill Community Champion

You could alternately explore use of the Jira REST API to see if you could develop API calls to get what you want. https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/

Hello Claire, I need clarification on one more point. Is you hierarchy like this? Initiative |-- Epic |-- Enabler Or is it like this? Initiative |-- Epic |-- Enabler Is Enabler of child of an Epic, which is a child of an Initiative? Or are Epic and Enabler both direct children of Initiatives? You will need at least two…

Is it correct to say you want all issues of any type from Project A? Or is there an issue type you don't want from Project A? Does it matter whether or not the issues from Project A are direct or indirect subordinates of an Initiative? Do you want Story issues that are not connected to Initiatives through being a child of…

In a Business/Work Management project there is no native functionality to add Colors to the cards displayed on the board. But you can add some custom fields to the card displays. If you are using the Category field in the issues, for example, you can add that field to the card display. In Team Managed project the Epic…

I have not been able to reproduce the image that you shared with the white background. What type of project's data are you viewing in that image? You can get the project type information from the View All Projects page under the Projects menu. The project type information is displayed in the Type column. Do you have any…

Thanks for the additional details @Sam This is not a rule that I've had to develop before, so I'm going to take a little time to experiment and research to ensure I don't provide you with bad advice.

Hello @Haig Dedeyan I'm not aware of a native method in Jira Cloud to embed a web page into a Dashboard. There may be one that is unknown to me. I have heard of a third party app that could be used. Note that I have never actually used it.…

Hello @Sharon JQL is a method to select issues, not retrieve dates of status changes. Can you provide more details about what you are trying to accomplish?

#2 Regarding the copy of the Summary field to the Member' Name field, look at my previous response at the paragraph that starts with "Click on that text." In the popup I mentioned there you can change the source issue and the source field. Select the Summaey field as the source field. #1 Is the Facility field one that you…

Question was reposted here: https://community.atlassian.com/t5/Jira-questions/Automation-Rule-to-update-a-field-to-be-the-same-as-another/qaq-p/2750515

Hello @Mireya Cintora Your rule is structured incorrectly. You have the correct trigger. The rule will be triggered when an issue is created. If you want the rule to proceed only if the created issue is a child of an epic then you need two conditions: 1. A Field Value condition: Issue type is one of... and select all the…

Hello @Mireya Cintora In what way exactly did the second rule not work? Please share with us the information from the Audit Log for the rule's execution. Please show us the details of the second Create Variable step. What fields are being referenced in the Create Variable calculations? What are their values at the time the…

Hello @Ankit Bhandari Welcome to the Atlassian community. Concerning your answer to @John Funk 's question, you don't need to change the rule schedule to test it. In the upper right corner there will be an option to Run the rule so that you can run it immediately rather than waiting for the scheduled time. Addressing your…

Hello @Michal Sharaby Welcome to the Atlassian community. How do you expect it to work? How is it actually working? Can you provide a screen image to illustrate your situation?

Projects are defined in two ways: Team Managed or Company Managed Business (Work Management), Software, or Service Management Components are not available for any Team Managed project. They are available for Company Managed Business and Company Managed Software projects.

Hello @Liam Kirchner Welcome to the Atlassian community. I'm am a bit confused about your filter requirements. - Filter selects all tickets regardless of hierarchy level from project A and project B (Story, Epic and for project A also Initiatives). - The filter selects only tickets from project A that are of the type…

Just a note... "issueFunction in linkedIssuesOf()" is not a native Jira JQL option. That requires addition of a third party app, such as ScriptRunner from Adaptavist.

Hello @Silvio In what way do you want to limit this view? This view should show only the issues that a user has permission to see based on their permissions in the referenced project and any additional Issue Security that has been configured. Permissions and Issue Security will affect a user's ability to see issues in all…

If my response adequately addressed your question, please consider clicking on the Accept Answer button to mark your Question as Solved.

Hello @[deleted] Are you referring to the Timeline view available when you are viewing a Plan (from the Plans menu)? If so, that is intentional, not a bug. Within Plans it is possible to make changes to see how those changes would affect the plan. These changes are not immediately committed to the issues contained in the…

Is it true that you see a field of the same name in the Custom Fields screen available at ...? https://yourURL/secure/admin/ViewCustomFields.jspa If so, can you click on the ... next to that field and hover over one of the options. At the bottom of your browser you should see a link that includes the field's ID. Make note…

Hello @Christopher Yen I see the same behavior. As a work around you can bulk edit the Category field in a JWM project through the Bulk Change option available on the View All Issues screen under the Filters menu.

Hello @ARYAN Pariyar Welcome to the Atlassian community. Jira does not natively support an option to filter issues based on the author of comments. That would require a third party app. Are you willing to consider a third party app to meet your requirement? Jira also does not support returning specific comments as part of…

Hello @Haig Dedeyan Welcome to the Atlassian community. Can you provide a screen image of where you are interested in seeing that dropdown list added? Is "customer name" a built in field in your issues or a custom field? What is the field type (i.e. User picker, text)?

There is a change request to add Components to Team Managed projects. https://jira.atlassian.com/browse/JSWCLOUD-17601 Oh, and I was wrong about Components not being available in Business/Work Management projects. That functionality has been implemented.

When an account is suspended due to billing issues the data will be retained only for a limited period of time if the billing issue is not resolved. The information regarding how long the data will be retained can be found her:…

Hello @Сергей Овчаренко Welcome to the Atlassian community. What type of project are you using? You can get that information from the Type column on the View All Projects page under the Projects menu. Components are not available in Business (Work Management) projects nor in Team Managed projects.

Hello @Uwe Pilz You can't create a Variable in a branch and then use it elsewhere. The Variable ceases to exist when the branch execution is completed. Also, branches in Automation rules run in parallel, so you can have the actions of a branch depending on the actions of a branch listed earlier in the rule. This is the…

You could construct a rule that uses the Work Logged trigger to catch when work is logged against an issue. Then a Condition to check that the issue where the work was logged was a Story. Then a For Each / Related Issue / Parent branch to change the focus from the child story to the parent Epic. Then within the branch use…

If you are having a billing problem you can reach the billing team through their contact page at https://www.atlassian.com/company/contact/purchasing-licensing#/ If there was a billing problem the Billing Contact for your subscription should've received emails about that.