Trudy P Claspill Community Champion

Olá @Luana Botta , Bem-vindo à comunidade Atlassiana. Como não falo português, algo pode ter se perdido na tradução. Você pode fornecer uma imagem de tela apontando o campo de data que você acha que deveria ser preenchido? Suspeito que isso possa estar relacionado ao campo Resolução não estar definido e você pode estar se…

Hello @Eléonore Dixon-Roche Welcome to the Atlassian community. What type of project are you using? Get that information from the View All Projects page under the Projects menu. Look at the Type column. Can you provide a screen image that shows us what you see for options?

Hello @maja_vuchkova Welcome to the Atlassian community. Are you working with a Team Managed project or a Company Managed project? You can get that information from the Type column on the View All Projects page under the Projects menu. When you Complete a sprint you should be getting a pop-up that tells you how many issues…

Hello @Gary Roscoe Welcome to the Atlassian community. Of the 23 "missing" issues, is the System field empty? When you use a criteria such as System not in... ...the evaluation of System can be done only for the issues where System actually has a value. If System has no value, the filter can't determine that its value is…

Hello @Louis.Seefried Welcome to the Atlassian community. The short answer is yes, they can be in the same project. However, you will have to change the Issue Type Screen Scheme used by that project. A project gets exactly one Issue Type Screen Scheme associated to it. Within the Issue Type Screen Scheme you link Screen…

Essentially, yes. The "process (created in-house)" would be the use of the native Automation Rules feature to evaluate if there are issues linked as "is blocked by" that are incomplete. That Automation rule would set a custom field in the blocked issue to a specified value. In the Workflow Transition you would add a…

Below I will address Q3, but ultimately it is irrelevant. It appears that for Team Managed projects it is not currently possible to search for subtasks included in Sprints. There is a change request about it here: https://jira.atlassian.com/browse/JRACLOUD-81069 I have verified in my own system that when one tries to…

If you mean the users are going to the Customer Portal to look at My Open Issues, issues in a Software project would not display there anyhow. The Customer Portal will display issues only from Service Management projects. To see the linked issues in the Software projects the customer/users would have to be licensed users…

Regarding #3 is the only acceptable solution one where that information is visible in the details view of each Epic? I ask because you can get the same information using a Saved Filter and the Two Dimensional Filter Statistics gadget on a Jira Dashboard. And that would eliminate the need for a 5 more custom fields in your…

Hello @khaoula_dachraoui Thank you for the additional information. With Automation rules you can select issues based on the Resolved date (if that is the same in your environment to when you would consider the issue "closed"). You can then execute an action in the rule to Delete Attachments for each issue selected. You can…

There are multiple things to consider here, and we may not be using the terminology the same way. A Field Configuration determines some features for fields that will may be used, such as if the field is always Required or is Optional, if it is Shown or Hidden. A Screen is used to define the fields that will be available…

I am flagging your post to bring it to the attention of Atlassian team members. As a user community we can't directly access your account or your account information, but an Atlassian team member should be able to investigate and provide more assistance.

issuefunction in issuesInEpics("filter = 163764") AND ((Resolved >= startOfWeek(-1) and Resolved < startOfWeek()) or (statusCategory!=Done and sprint in openSprints())) This will get your the items that were closed plus the not-done items that are in Active Sprints. If you also want the items that are in planned but not…

If it is going to be a different Epic each time you are going to have to provide some logic for how that Epic would be determined. If you were doing this task manually how would you determine the destination Epic? Alternately you could use a Manually triggered automation rule where your user would manually trigger the rule…

Hello @homesfy987 Welcome to the Atlassian community. That reference is specific to the scenario and configuration of the original post's author's environment. Since the post is over a year old, and to best leverage the group mind of the community, I recommend that you start a brand new Question post of your own. Also,…

@Helen I hope you are well. Did you ever have a chance to implement this? Did it work for you? If so please consider clicking on the Accept Answer button for my response.

Thank you for the additional information, Fernanda. Are you able to edit Story points estimate field in other Team Managed Software projects? What steps were you taking when you got the error message? Were you viewing a single issue details screen and trying to edit the field? Were you using a Bulk Change operation? Were…

Hello @derek.mensah-kane The original post is over 2 years old and marked as solved. Also, when you add to an existing post the only people who see it are the original post author and people who replied to the post. Both of these result in your addition/question/request getting very low visibility. To best leverage the…

Hello @Ilia Darsavelidze Thank you for the additional information. Have you confirmed that all the affected users still have licensed access to the product? When you go to User Management and drill into individual user accounts, are they assigned the User Role for the Jira product? Have you confirmed that the number of…

I'm afraid I don't know the cause of the issue. I advise you to ask your Jira Administrators to open a support case directly with Atlassian at https://support.atlassian.com/contact/#/ It would be great if you report back here what you learn.

Hello @Alex Welcome to the Atlassian community. Are other users reporting the same issue? Have you tried another browser application? Have you tried clearing your browser cache? Have you tried a private browser window? Have you tried from a different computer?

Hola @Gaston Espoile , Bienvenido a la comunidad Atlassian. Actualmente Jira Cloud no incluye la funcionalidad para reproducir un sonido como parte de las notificaciones. Hay una solicitud de cambio al respecto aquí: https://jira.atlassian.com/browse/JRACLOUD-75741 Usando Google encontré una aplicación de terceros…

Hello @Enesmia Puello Welcome to the Atlassian community. Can you provide more information? Users can change the Remaining Time information through the Log Work action.

Hello @adobelis Welcome to the Atlassian community. How did your account become deactivated? Have you tried reaching out to the Licensing team here: https://www.atlassian.com/company/contact/purchasing-licensing#/

Hello @Snorre Strand Asbjørnsen I'm not sure if I have understood what you are trying to do. For Company Managed projects you set a Field Configuration Scheme. Within the Field Configuration Scheme, Field Configurations are associated to Issue Type. In that manner you can configure the Schemes used by the projects to…

Thank you for that additional information. While the list doesn't present all sprints, you could use the More Options area and JSON code to set the sprint field to a specific sprint, based on the sprint's numeric ID. You can get that id by going to the View All Issue page under the Filters menu and typing in a JQL like…

Hello @Carolyn Hinkel Can you share with us the actual filter you are using? The result of the filter may be such that there are issues from only three projects listed, but the filter may be constructed in a way that it could potentially get issues from other projects. In the filter you have to explicitly list the projects…

Hello @Kim Killen 2. The two Epics are not shown in the Backlog because you did not include them in your filter. Your filter: ("Epic Link" = "idsv8-1059" OR "Epic Link" = "esdr-1") The filter you need: "Epic Link" = "idsv8-1059" OR "Epic Link" = "esdr-1" or issue in (IDSV8-1059, ESDR-1) 3. We don't see filenames or labels…

Hello @Keith Tasker Welcome to the Atlassian community. Whenever asking for help with an Automation rule, it will help us help you faster if you provide screen images that show your complete automation rule and the details of each step. Often the solution depends on the context and construction of the rule which is hard to…

What is the filter for this board? Is it limited to a single project or pulling from multiple projects? Are the issue types that are not moving to the next sprint in the same project as the ones that do, or in a different project? They have "Unresolved" in their Resolution value (the ones that didn't roll). When you look…