Trudy P Claspill Community Champion

What type of Space is the one that uses the Complete status? What type of space is the one that uses the Done status? What is the work item type of the items that use the Complete status? Do those work items include subtasks? What report are you referencing that provides inaccurate results?

Hello @thewebadvisorsdev Welcome to the Atlassian community. So you have project TM - a Team Managed Software project that has the kanban board activated. And you created project CM - a Company Managed Software project using the Scrum board template. And you have already executed a Move action to move issues from the TM…

I don't think there is a single location where all changes are published and categorized. You can look at the weekly Blog posts for updates: https://confluence.atlassian.com/cloud/blog/2026 You can watch Articles areas in this Community. Most products have their own forum that includes a Questions area and an Articles…

Hello @Tiberiu Mozes Check under the tab labeled More to see it it is showing there because of having too many tabs to fit in the display. I also found this announcement that All Work and List are being merged. Perhaps that has already been deployed to your environment.…

Hello @Jan Welcome to the Atlassian community. Your post tags include both "cloud" and "data-center". Which one are you actually using? Click the Help button near your avatar and select the About option. What version number do you see there, if any? If you see something like "1000" then you are using the Cloud product. If…

Hello @Michelle Hearn Welcome to the Atlassian community. The status alone does not determine if an issue is considered complete in a Sprint. Regardless of the Category of the Status, it is having the status mapped to the right-most column of the board that determines that the item is complete in the sprint. If your issues…

Hello @joanna_natial Have you already constructed your rule? Please provide screen images that show the entire rule. JQL is intended to retrieve issues, not comments. However within the context of an automation rule if you already have the issue then you can reference the body of the last comment on that issue with the…

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Hello @philip_veselov Welcome to the Atlassian community. Can you provide screen images to show us what you are seeing in the boards you are describing? Obscure confidential information. What steps did you execute to create the second board? Can you provide links to any documentation you used as guidance?

Hello @md Welcome to the Atlassian community. When was the last time you accessed the data in your Spaces? Atlassian has a policy of deactivating Free subscriptions that are left inactive for an extended period of time. Did you try clicking the Reactivate button? For an authoritative answer about why your subscription was…

Hello @Michel Welcome to the Atlassian community. According to the following documentation Rovo is available only for sites that have at least one paid subscription. https://www.atlassian.com/licensing/rovo#billing-subscriptions Did you recently downgrade a paid subscription or a trial of a Standard or Premium subscription…

Hello @Michel Welcome to the Atlassian community. How long after removing the project from the trash did you try to reuse the key? If it was a short period of time you may want to wait and retry an hour or two later, giving time for reindexing to complete.

I'm glad you were able to recover your subscription and data! It is always important to verify information given to you by an AI about a product against the vendor-provided documentation for that product. AI's rely on the information they can access which may be outright wrong or outdated due to product changes.

Hello @Ramu No, that is not possible. The entire checklist is stored in a single custom field. The JQL list view is designed to display a field as a column. There is no capacity for displaying a portion of a field as a column. A work around would be to create separate custom fields for the checklist items that you want to…

Hello @alqrainy Welcome to the Atlassian community. As this is a user community we don't have access to fulfill your request. I am able to flag your post to raise it to the attention of Atlassian Team members who may be able to help you. They should respond within 2 business days. Good luck.

Hello @Jeffrey Bistrong When you say search for comments, what output are you trying to get? Searches typically return a list of issues that match the criteria. Are you trying to get a list of the issues that have internal comments? Are you trying to get the content of all internal comments? And what is your definition of…

Hello Kelley, You should be able to use the URL I provided above, but I see I dropped the https:// when I pasted it https://www.atlassian.com/company/contact/purchasing-licensing#/

Hello @lucybowling Welcome to the Atlassian community. Unfortunately Atlassian does have a published policy that it will deactivate and delete Free subscriptions left inactive for an extended period of time. They send warning emails about the impending deactivation and when the deactivation actually occurs. They do not…

Hello @Kelley Curry Welcome to the Atlassian community. If you are not already an admin for the Organization or an App admin for one of the apps then your Atlassian Cloud account is not associated with the Site URL for support purposes, which is why you get that message. Only Admins can create technical support tickets. In…

Gracias por las imágenes. Son de gran ayuda. Esto indica que está utilizando un espacio administrado por la empresa. Además, ha confirmado que tiene asignado el rol de Administrador para dicho espacio. El siguiente paso es verificar el esquema de permisos del espacio. En la configuración del espacio, expanda Acceso y…

Hola @Melissa Huaman Cobian : Bienvenido a la comunidad de Atlassian. La capacidad de ver los elementos dentro de un Espacio depende de cómo se hayan asignado los permisos para dicho Espacio. ¿De qué tipo de Espacio se trata? Haz clic en el botón de los tres puntos situado junto al nombre del Espacio, en el panel de la…

Hello @Olympia Brown Welcome to the Atlassian community. If you go directly to the issue and pull down the Status button is "Deprecate" an option? Do you know if "Deprecate" is a status available in your workflow? If the status is not available in the workflow, then it won't be available in the board. In that case the…

Hello @Ashwathy Mohandas I checked in it..Its Not there Do you mean you checked under the More(5) tab and don't see it there? Can you provide a screen image of what displays when the More tab is clicked? Can you provide a screen image for somebody who can see the Board and Backlog tabs?

Hello @Sylvain CAMPOS How are you determining that the new ticket is not being created? Have you refreshed the screen lf the current ticket to see if the Links section is updated? Have you executed a search on the project, ordering the results by CREATED DESC to see if a new ticket has been added to the list?

Hello @nagata shumpei In addition to the suggestion from @Maria Rusnakova if you have access to the Assets product (available with Jira Service Management) you can recreate your field as an Asset Object instead and use a custom Asset Object field in your issues. When you configure a custom Asset Object field you provide it…

Hello @Sarah Eary Welcome to the Atlassian community. The short answer is no. It is not possible to select a User Group in a field that is a User Picker, such as Reporter. Otherwise the workaround suggested provided by the other responders are the same ones I would suggest.

Hello @anurekha_M Welcome to the Atlassian community. We are a community of users of the product. We have no access to your account or subscription. Your post tags indicate you are or were using a Premium subscription. Is that accurate? How do you know your subscription was deactivated? Have you gone through the Billing…

Thank you for that additional screen image. That is helpful. Notice the tab on the right labeled More (5)? Have them click on that to see if the Board and Backlog are among the five tabs which can't be shown due to the size of the screen. Can you provide a screen image of what you see, since you can see the board?

Hello @jon What help page are you referencing? Can you provide a link to that page? If it is the link I provided, how is it not being helpful? Have you filled out the fields in the form? What information are you specifying in the form fields? Can you provide a screen image of the screen you are viewing for Billing, where…

Hello @jon Welcome to the Atlassian community. Go to https://admin.atlassian.com/billing Click on Subscriptions. Click the Inactive tab. Do you see Confluence listed there with a Cancelled On date of 4/13? And does it have a Reactivate button? If so click that button to restore your subscription and (probably) your data. I…