Trudy P Claspill Community Champion

Hello @Robert Veitch It appears that you Accepted my Answer. What ended up being the root cause of Andre's sprints showing in your board?

What is the filter that you are using for the "MPB board"? Can you also show us the mapping of Statuses to Columns for the board? Is the Closed status mapped to a column? The reports associated with a board will reflect only the issues that are within the scope of the board's filter and for which the Status of the issues…

Did you navigate to the board configuration and confirm that the modified filter displays there? Did you refresh your backlog screen after confirming that? Was there any change to the display after that? Do you still see Andre's sprint. Do you still see the same issues listed in Andre's sprint? Are the issues in Andre's…

@Samuel Gatica _ServiceRocket_ El autor indica en las etiquetas de sus publicaciones que está utilizando la versión gratuita. Si es cierto, no podrán abrir un caso de soporte. --- The author indicates in their post tags that they are using the Free version. If true, they will not be able to open a support case.

Hola @Yeimy Dayana Rojas Bello Bienvenido a la comunidad Atlassian. Las etiquetas de tus publicaciones indican que estás utilizando la suscripción gratuita. ¿Es eso correcto? Si es así, no podrás comunicarte directamente con el soporte de Atlassian. Si aún tiene el problema, ¿puede publicar una imagen de pantalla del…

Hello @Taha Husnain Welcome to the Atlassian community. What is the error you get?

Hello @Blake Can you add a Log action step here: The Rule Details say that the Actor of the Rule is the Initiator (the user who executed the action that triggered the rule). The error message that you are getting implies that the user does not have permission to see the issue, so the steps in the rule cannot be executed.…

Hello @Robert Veitch Welcome to the Atlassian community. There are two cases where a sprint will show up in a Scrum board: 1. The sprint was created from that scrum board. 2. The sprint contains an issue that is within the scope of the scrum board filter. So, if Andre's sprint was not created in your board, then the KAN…

Hello @Rachel Gonzales You said you want to view them in "an Epic report". Are you looking at a specific report? If so can you provide a screen image of the specific report you are viewing? Or are you wanting to find or create an Epic report? If this is the case, please tell us about the information you want to have in…

Hello @Deann Evans Welcome to the Atlassian community. Adding to the good information provided by @[deleted] and @Victor Law - Ricksoft , I want to provide two more pieces of information. 1. To modify permissions and roles in a Team Managed project you need to yourself have the Administer Project permission for the…

Hello @Digvijay Singh Gehlot Is the goal to create the issue in project C and leave the field blank, all via automation, or to have the automation create the issue and also set the field? Can you please show us the Automation Rule you have constructed so far? I'm not sure that I have fully understood your intention, and…

It seems like you might be referencing the native "[CHART] Time in Status" field. Looking at another answer provided by @Mehmet A _Bloompeak_ in this other post it seems like you would need to parse the data in the Json object to determine which portions of the entry represent the time spent in the Developing status for…

According to the documentation for asJsonObject: "Transforms a text value into a JSON key/value pair object. The keyName property is used as the name of the field, as shown below." I haven't used that function before. What is the custom field type of the "Time in Status" field? Is that a custom field you created or one…

Using Google to search the internet I found only one mention of a subsidy program. It was on a specific consulting company's page and said that the cloud migration contract with that company had to be signed before end of June 2024, which has already passed. I recommend that you contact Atlassian directly through a Support…

Hello @Serena Barker The information provided by @Valeriia_Havrylenko_SaaSJet is one example of how you could use an Automation Rule to identify issues resolved before or after the due date and add a label value to each issue to help you get the lists for your reports. Here is an example of what they described. 1. Create a…

Thank you for that additional information. I am a little confused. You say that want to set the Story Points field in your automation rule. But in the rule you showed us there is no evidence that you are attempting to set a value for that field. Instead it shows you setting values for the Original Estimate and Actual Story…

Hello @Serena Barker Comparing one issue date field to another issue date field in a JQL filter is not supported natively. It could be possible with the addition of a third party app. Are you open to considering purchasing a third party app? What do you want to do with the results when you get them? It may also be possible…

Hello @Paul Merrill Please show us the details in the Audit Log for an execution of the rule. Please also show us an example of an issue created by the rule, including showing us each of the fields you expect to be set by the Automation. What is the type of the project in which you create the issue? Get the project type…

Hello @Maria Mariella Bautista You could use a Smart Value Condition to compare an attribute of the {{initiator}} smart value to the value of that attribute for the Automation for Jira user. Learn more about smart values for user fields, including the rule initiator, here.…

Hello @Niki Woolston , Yes, you could use an Automation Rule to detect a change in value in either of the two source fields, the have the automation rule calculate the value and edit the issue to insert that value into the appropriate field. Find the Field Value Changed trigger on this page.…

Are all the projects Jira Service Management? Are they all Company Managed, or are any or all of them Team Managed? Do you actually want to move the issue from one project to another? That could impact any project specific reports that you have set up. Have you considered creating a new, related issue in the next project…

Yes. You have to apply the information we've provided in our Answers. To prevent the user from seeing any other Team Managed project the Access settings on those other projects need to be Private. If the setting is Open or Limited anybody that can access your Jira instance will be able to the see the content of those…

Hello @Digvijay Singh Gehlot If the field is required for issues in Project C, then why would you want to bypass that? I'm sure there is a reason that the field is required, so you should be filling it in during the Automation Rule Clone Issue action.

Hello @Darby Kim Adding to the information provided by @Victor Law - Ricksoft and @Mikael Sandberg : Permission Schemes apply only to Company Managed projects. Are you trying to grant permissions to one Company Managed project or one Team Managed project? Do you have Team Managed projects on your instance that you don't…

Hello @Diandra Victor Can you provide more details about your question and scenario? Are you asking if Atlassian will pay part of the expense for your organization to contract with an Atlassian Solution Partner to help you with you migration from Server/Data Center to Cloud? Do you currently have a valid, non-expired…

Hello @Bruno Xavier As per the documentation on sharing JWM Forms: People who submit information via the form to your business project must: * Have access to the project and permission to create an issue if it is a limited access form * Have a Jira license if it is an open access form There is not a method for non-licensed…

Hello @Brian Masteller With a Manual Trigger rule you can prompt the user for input, including providing them with a selection list. Alternately you would need to have the user update a field in the source issue to indicate the destination project. You could then pull the information from that field for use in the Create…

The last Log action is missing the second curly brace at the end, which is why the last log action shows an error. Please correct that, run the rule again, and post the new log output.

Hello @EasyLOB Welcome to the Atlassian community. Jira is highly customizable, and clients may have different definitions and use cases for Start and End dates. Therefore Atlassian doesn't dictate how they can be used. Jira does not assume how the client would want the parent tasks set because of the ways in which the…