Trudy P Claspill Community Champion

Hello @Luis Chaves The log you provided doesn't appear to match the screen images you provided for the rule. The screen image for the rule does not include log entries for "Trigger issue due date". Please provide screen images that show the entire Automation Rule and the entire audit log entry for its execution.…

The workflow management screens you have shown in your first screen image cannot be associated to Team Managed projects. Those can be used only by Company Managed projects. Your requirement cannot be satisfied with the native workflow customization capabilities for Team Managed projects in Jira Cloud. You could set up an…

Existem duas opções que você pode usar para trazer à tona problemas impedidos se não quiser que o cálculo seja feito nas métricas To Do ou Done. 1. Se você quiser atribuir a eles um valor de Status exclusivo, mapeie esse status para uma coluna que não seja a coluna mais à esquerda nem a coluna mais à direita. Os problemas…

Note that Organization Admins cannot create an API token on behalf of another user. You must login as the user itself to make an API token for a user.

I'm glad I could provide the info you needed. If my response has addressed your question, please consider clicking the Accept Answer button to add the Solved tag to your post.

Based on the screen provided by @melanie_VK ...a Business type project is being used. It may be either Team Managed or Company Managed. Regardless, the option is not available for Business type projects. They are hard-coded to hide completed issues after 2 weeks.

@melanie_VK I see you got an answer to your question in your own original post. https://community.atlassian.com/t5/Jira-questions/All-but-2-tickets-in-DONE-disappeared/qaq-p/2788310 Starting your own post is better than adding to a post that is 3 years old. The only people that see updates on posts are the original author…

Please try first contacting the people who told you to access the site. If the site is for your company's use, try contacting your company's technical support team. Atlassian is very guarded about giving out contact information for products, so you need to try alternate methods for finding the right contacts first.

And thank you for posting the question! I actually had forgotten about these options.

Hello @Candice.Rabusa Welcome to the Atlassian community. Did you set up that Jira site (xxx.atlassian.net) yourself by subscribing to Jira, or did somebody else tell you to start accessing that site? If you set it up yourself then did you specify other people to be Organization Admins for the site? An Organization Admin…

Hello @wvacchiani Welcome to the Atlassian community. Those correspond to Issue Link Types. If you use IssueBlocks = ABC-123 ...you will get back the issues that are linked to ABC-123 such that they "block" ABC-123 If you use issueIsBlockedBy = ABC-456 ...you will get back the issues that are linked to ABC-456 such that…

Hello @Diane Sutton With a Team Managed project showing an issue on the board or in the backlog for a Kanban board is not based on the Status of the issue. That applies only to the Kanban boards created for Company Managed projects or created based on Saved Filters. In a Team Managed project Kanban board whether a card…

Hello @Nagamuni Exactly where are you clicking the Create option? Can you provide a screen image and point that out? Are you working with a Scrum board or a Kanban board? Are you working with a Team Managed project or a Company Managed project? Get that information from the Type column on the View All Projects page under…

Thanks! I've set up a test on my own board. Now I'll need to wait a week for the issue that I transitioned to age. I've set a reminder for myself to check it, so this time I won't forget. ;-)

By moving forward with basing your rules on standardized naming that means that you have to have a consistent set of subtasks that are always ordered the same and use identical, or near identical, Summary values. For example 1. The first subtask will always include the word "Onboarding" in the Summary, and none of the…

Hello @Dave Blazek Welcome to the Atlassian community. What all do you want to have in your "template"? Would it be just configuration information, like issue types, workflows, issue screens, fields, and field selection lists? Or are you wanting to have a predefined set of issues also? For Company Managed projects it is…

Hello @Manar El Kefi The first thing we need to determine is the type of project you are using where you want to set up this restriction. Please go to the View All Project page under the Projects menu. Find in that list the project where you want to apply this restriction. Tell us what it says in the Type column for that…

Sorry for my "typo" in my last message. I should've been saying the OLC Client role but instead typed OLC Overview role. In the screen where you see the user has Administrator role, that is specific to the OLC Overview and Lotteries Solution projects. That should not have any impact to the OLC Eapp Maintenance project.…

Você está correto. Fiz uma afirmação incorreta. O Insights é calculado da mesma maneira que as estimativas que você vê no topo dos sprints. A seção cinza é tudo o que está na coluna mais à esquerda do seu quadro. A seção verde é tudo o que está na coluna mais à direita do seu quadro. A seção azul é tudo o que está nas…

Great! If my response helped you solve your concerns please consider clicking the Accept Answer button to mark your post as Solved.

Hello @Jonas Coelho Santana Thank you for those screen images. That is helpful. Can you confirm the project types you are working with in each case? The project Type information can be found on the View All Issues screen under the Projects menu. The white screen appears to be from a Team-managed software project. I think…

Indeed it could be. Can you show us the permissions that you allocated to the OLC Client role? Did you intend for the users in that role to have administrator access for the project, or more restrictive permissions? Did you create the OLC Client role by copying another existing role? Did you modify the permissions in the…

You're welcome. If any of our answers have helped you resolve your requirement please consider clicking on the Accept Answer button above the relevant answer(s). That will add a "Solved" tag to your post.

Hello @Barry Neilson For information on how Atlassian keeps data secure refer to their Trust Center information at https://www.atlassian.com/trust In addition be advised that any given Atlassian Cloud user account can have access to multiple sites and products under subscriptions from entirely separate companies. The users…

Can you show us the user icon for the logged in user on that tab with locked issue, to confirm it is LC for the user who should not be able to see the issue? If the padlock icon is clicked by that user in that view, what do they see?

Hello @Ramy Faiad Welcome to your Atlassian community. I have flagged your post to bring it to the attention of the Atlassian team members.

Hello @Alisa Collins Were those tasks created after you set the restriction on the Task issue type, or before? If you open one of those Tasks, does the Restrictions icon (the padlock) show unlocked or locked? Setting a restriction on an issue type will affect only issues created after that. Pre-existing issues remain…

Hello @Dmitry Aleshkovskiy The first thing that needs to be determined is the type of project - Company Managed or Team Managed. You can get that information from the Type column on the View All Projects page under the projects menu. You can also see it at the bottom of the navigation pane on the left when you navigate to…

Hello @Rita Arellano The smart value you are using is incorrect. Try {{lookupIssue.LOE.sum}} It still may not work because the sum function does not necessarily work on all custom fields. But the syntax will at least be correct. If a rule can't evaluate a smart value the rule will just consider it to have no value. It will…

Hola @Gimena Vitali , Bienvenido a la comunidad Atlassian. ¿A qué te refieres cuando dices "función"? ¿Está intentando crear un filtro para obtener una lista de problemas? ¿Puede proporcionar más información sobre el problema que está intentando resolver y un ejemplo del resultado que desea obtener? --- Hello, Welcome to…