Trudy P Claspill Community Champion

Hello @Benjamin Waye This appears to be a Scrum board. Is that correct? Can you show us the mapping of Statuses to Columns for your board? On a Scrum board the Progress bar for the Epic in the Epic panel uses the same logic as the Estimation lozenges that display at the top of sprints and the backlog. The gray/To-Do value…

Please show us the rule(s) you have created and the details of each step, plus the details from the audit log for execution of the rule(s).

Can you provide screen images of what you see?

Hello @Sidharth verma I had a typo in my previous reply, which I have now edited. I meant to say you can't have one branch dependent on the actions of another branch. Before I can provide any additional advice I need to understand what you are trying to accomplish with your rule. In order to achieve that understanding I…

I'm glad to help. If I have addressed your questions in this post sufficiently, please consider clicking the Accept Answer button to mark your post as Solved.

Thank you for the clarification. You need to, essentially, branch to each issue found in the Lookup Issues to update the issue. However, you cannot create a branch within a branch. One small change I would recommend is in your first Lookup add to the JQL the criteria Assignee is not empty. That will prevent the second…

EDITED: Correction where I said "can" and meant to say "can't" Hello @Sidharth verma There are a few problems with the structure of your rule. 1. Branches run in parallel. You can CAN'T have one branch dependent on information from another branch. Refer…

Hello @Jubleen Can you provide some screen images to illustrate your problem? Can you show us the List View and point out fields that are not being populated? And show us those individual issues with enough revealed for us to see that the issue actually has data in those fields?

This page documents the types of fields that can be added to List View: https://support.atlassian.com/jira-work-management/docs/customize-your-list-by-adding-or-removing-fields/

Hello @Sunny Liao Welcome to the Atlassian community. The problem is that you have created your branch based on Assignee, so the actions in the branch don't have a pointer to a specific issue to update. Are you trying to send each Assignee one email listing all the relevant issues, or are you trying to send each Assignee…

Hello Barry, You may want to take some of the free training available through https://university.atlassian.com to become better acquainted with the functionality of Jira. The documentation link I provided gives the information about the components of Automation Rules and where to go to create them. It provides generalized…

Hello @Hardik Trivedi Welcome to the Atlassian community. If you are getting some notifications that indicate that your email is not blacklisted. There is a setting in your Notification preferences to get or not get emails for actions you take. Make sure that setting is enabled.

Hello @Michael Melton Welcome to the Atlassian community. What information is in the rule execution Audit Log from when the rule executes? What are the field types of the fields you are trying to update? Are the source fields in the parent issues the same types as the corresponding destination fields in the child? You…

Hello @Roshondra J Welcome to the Atlassian community. This is a community for discussions and questions about the Jira application from Atlassian. Can you clarify how your question relates to the Jira product?

Hello @Nguyễn Mạnh Thắng Welcome to the Atlassian community. To provide you with help we need you to share with us screen images that show your entire rule and the details of each step. Also provide a screen image that shows the information from the Rule Details page. And lastly provide a screen image that shows all the…

Hello @Barry Neilson Jira does not natively provide a custom field type for dynamic calculations. For the specific case you mention you could create a custom Number field and fill it using an Automation Rule to do the calculation and fill the field. Here is a link to the Automation Rules documentation…

Hello Barry, For a Business project issues will be hidden from view on the board automatically when they have been transitioned to a green/done status 2 weeks or longer ago and have not otherwise been updated in the past 2 weeks (hidden when Updated is older than 2 weeks AND Resolved is older than 2 weeks). This is not…

Hello @Barry Neilson What is the project type of the project referenced in the board? Get that information from the Type column of the View All Projects page under the Projects menu. What is the board type? Scrum, kanban, or the board for a Business project or Service project?

@Bill Sheboy I have not tested it at all, which is why I said "it might work to..." ;-) In my Free instance the Email handler has the setting senderEmail: no-reply@mysite.atlassian.net I wondered if any emails coming from that sender would be ignored, and if that is the sender email for emails that come from Automation…

Are the Asset issues and all the issues it may be blocked by in the same project? Do all the issues that could be blocking the Asset issue leverage the same (or identical) workflows? Is the Status to be considered named "Done" or "Done/Resolved", or are there two statuses with one named Done and the other Resolved, or are…

Where I used "startdate" or "Start date" or "duedate" or "Due date" or any variations thereof, you need to be using the names of your fields that you are using to indicate the beginning date and the ending date.

Hello @sbeaulieu Welcome to the Atlassian community. You have mentioned two different things in your post. * Transitioning an issue based on the status of "linked" issues * Transitioning an issue based on the status of Subtasks. Subtasks means something specific in Jira. It is a special type of issue that can be a child of…

Is this for issues in a Software project or a Service Management project? If it is for a Software project and you have the default email email handler configured then it might work to modify the TO for the Send Email action to send the mail to your default email server email address at the same time. You'll need to make…

Hello @Mike Lonergan _VMware_ Welcome to the Atlassian community. Notifications Schemes don't control the notifications for mentions. Have you confirmed that you have access to the issues where you have been mentioned? Are these issues in Software projects or Service Desk projects? Are you a Watcher, the Reporter, or the…

Hello @Sean Kersey Welcome to the Atlassian community. Are you using an Automation Rule to send the email? Or are you leveraging the built-in Notifications functionality of Jira? If you are using an Automation Rule, then you can use the Comment On Issue action to add a comment to the issue.…

You raised a key points when you said "JSM license" and showed that it is an Approvers field that is being edited. I am not as well versed in the unique functionality of JSM and Jira Software, so getting more eyes on the question would be valuable. If you want to dig into this deeper, please start a new Question to ensure…

Doing a search based on the Team field will look for issues where that Team field in the issue has the value you specified. This is the same as searching based on the content of any other field. With the Teams functionality you need to create a Team and then set the built-in Team field in each issue to indicate the Team…

Apologies, I don't think I was very clear on this one. There are project and global restrictions that A4J CAN bypass. For example, if a custom field, List of Approvers, is not on the edit screen a regular user cannot edit the field through issue view, automation or anything else to my knowledge. However, Automation for…

Hello @Renee Houston-Lang This document may help you: https://support.atlassian.com/jira-service-management-cloud/docs/what-users-and-roles-are-there-in-jira-service-management/ Users with only a Jira Software license can be added to the Service Desk Team role in the JSM project and will then become "Collaborators". That…

Hello @[deleted] Welcome to the Atlassian community. Have you canceled or deleted all the product subscriptions? Your request to cancel/unsubscribe takes some time to process. Additionally Atlassian will keep your data available in case you change your mind and want to reactivate the subscription. So, there is a delay…