Trudy P Claspill Community Champion

Olá, Bem-vindo à comunidade Atlassian. Exatamente quais etapas você está usando para criar uma tarefa repetitiva? --- Hello, Welcome to the Atlassian community. Exactly what steps are you using to create a repeating task? When I create a repeat of tasks, why doesn't it appear on the calendar for the next few months? Hello,…

Hello @[deleted] You could 1. Set up one project in which issues are entered for the Frontend and Backend teams. 2. Give the Project Managers access to create issues (also possibly Edit issue, Comment on issues, and Assign issues) but not Manage Sprints. 3. Give the members of your Frontend and Backend teams access to…

Hello @Mohit Jain Welcome to the Atlassian community. You need to follow the guidance provided in the message. Have you tried that? If you don't have adequate permissions to update the billing information for your products you will have to reach out to the people within your company that do have those permissions.

You said: Scenario: If the 3 business days counts starting today (Tuesday), then the ticket should only be picked up if the Follow up date = Sept 30th (Friday). But when I change the date to Sept 29th (Thur), the logic is still picking up the ticket. If Tuesday's date is Sept. 3, and you subtract 3 days from that you get…

Hello @Mia Pitassi Welcome to the Atlassian community. Can you provide a link to the document you are referencing? The document I'm looking at is: https://support.atlassian.com/jira-cloud-administration/docs/create-a-custom-field/ In that document it says to click on the Gear/Cog icon. For a Company Managed project that is…

こんにちは、 Atlassian コミュニティへようこそ。 組織管理者または請求管理者は、https://admin.atlassian.com の請求ページにアクセスする必要があります。そこから、製品の [サブスクリプションの管理] オプションを選択し、[プランの変更] オプションを選択して無料プランにダウングレードできます。 参照: https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-standard-and-premium-plans/

Hello @Jacob Romeo Welcome to the Atlassian community. When you say you want to create a new column on the board do you mean you want to add a new Status value to which you can set the issues? That is possible with the Free version. To provide a pointer to the correct documentation we need to know the type of project you…

What do you mean by "generate a report"? You could use the Filter Results gadget in a Jira Dashboard to show the results of the filter. You can set up a Subscription to the filter so that is sends the results to you on a schedule that you define. If other Jira users need to get the output you can Share the filter and those…

Why are you trying to copy/add a Deactivated user account to the field? Does Jira allow you to manually add a Deactivated user to that field? I suspect it does not. In that case you would not be allowed to add a Deactivated user via Automation either 

The cron statement needs to include a Seconds element in the first position. * 1 0/6 * * MON-FRI Any Second, minute 1 of the hour, starting with hour 0 then every 6 hours, any day of the month, any month of the year, on the days of the week Monday through Friday. Should work, but I haven't had a chance to test it.

Hello @Hoa Walsh I see that you are using a JQL in your Schedule trigger. Is that this JQL? (assignee in (712020:f033c51b-9d71-4374-88f0-d41003981be4, 712020:e19a5a7e-cdc8-4104-b87c-9dd3953df1f9)) AND (status = "WAITING FOR TEAM MEMBER") and ("Follow up[Date]" = -3d) You could try this: (assignee in…

Hello @Jessica Brasington Welcome to the Atlassian community. The short answer is that you cannot exactly replicate that hierarchy in Jira with only native Jira functionality. In Jira the issue type hierarchy for the Free and Standard versions is: Epic (level 1) |-- standard issues (level 0) |-- subtask issues (level -1)…

Olá @Eduarda - Suporte ao Cliente , Bem-vindo à comunidade Atlassian. Você pode fornecer detalhes sobre o que você quer dizer com os filtros não funcionam? Se você não estiver vendo os problemas corretos quando tiver vários filtros selecionados, precisará revisar os critérios para cada filtro. Cada problema deve…

Hello @Ashley Stephens This is a more complex scenario than it may appear at first glance. In your automation rule are you executing a JQL statement in your trigger? If so, what is that statement? To ensure that your getting the value you expect to set your field I recommend that you add Log actions to your rule to print…

Привіт @AHubariev , Ласкаво просимо до спільноти Atlassian. Який тип тригера використовує правило автоматизації? Правило автоматизації, яке використовує тригер Scheduled, можна негайно запустити за допомогою параметра Run Rule на сторінці конфігурації правила. Для правила, яке ініціюється подією, що виникає з проблемою, у…

Adding a caveat to this... When the query is executed the results will be limited to issues that can be viewed by the person executing the query. If the specified user has access to a Project that is not accessible to the person running the query, then the results from that Project will be excluded. For more information…

Hello @Rema Danao Welcome to the Atlassian community. The posts on your tag indicate you are using a Free subscription. Is that accurate. Was the administrator using a company-provide email address for accessing Atlassian? If so, you should consult with your email administrators about getting the account reactivated and a…

Hello @nkmori_rtx_com Are there specific reports that Jira provides that you are interested in? What information did you use to reach the conclusion that the Jira reports don't support custom issue types?

Hello @Mathew Kuruvilla Welcome to the Atlassian community. If you use the Issues option available from the navigation panel on the left, then you can add Linked Issues as a column for the output. If you are using the List option available from the navigation panel, that does not currently support adding the Linked Issues…

Hello @Mathew Kuruvilla Welcome to the Atlassian community. Jira does not natively provide a feature like that. Are you open to considering a third party app to meet that requirement?

@Christopher Kinney Please disregard my previous reply. Somehow I misread your post and read ACP-100 rather than ACP-900. I apologize if my response caused any confusion.

Gracias por la información adicional. ¿Cuál es el tipo de proyecto del proyecto que estás usando? Encuentra esa información en la página Ver todos los proyectos, en el menú Proyectos. Para los proyectos administrados por la empresa, consulta esta documentación:…

Do you want this change to happen only for the Warranty and Go Live pair of issues or for all issues where you set up the same dependency?

Hello @Wing I am not clear about what you are trying to accomplish with your Automation. You trigger the rule manually on a specific issue. You then execute a Lookup Issues action to retrieve all the issues from the EX project. Q1: Are you triggering the rule from an issue in the EX project or another project? You said you…

Hi @Trudy Claspill every 6 hours like a normal Cron Job would do: 0 */6 * * Mon-Fri see https://crontab.guru/#0_*/6_*_*_Mon-Fri You option to use ELSE IF is a nice solution but TBH I should not go through the ordeal in creating an automation to automate the Cron Jobs. My automations are enough complex, although your option…

Theoretically you are also doing backlog grooming which is when you estimate the work effort for your stories. During grooming you should be identifying the larger and more complex stories and splitting them into smaller stories that could be completed within a sprint. During sprint planning you should commit only to as…

Adding the Development panel to a Business project is not currently supported. Refer to this open issue: https://jira.atlassian.com/browse/JWMCLOUD-424

Thank you for the clarification. I have a few more questions. In the last image showing the Garantia issue the link relationship says it "is blocked by" the Go Live issue. But in your description you said that the Go Live issue depends on the Warranty issue. It appears that the link relationship is reversed and the…

No, I would not. I recommend that you instead take this as an opportunity to examine why all the work was not completed in the sprint. This is a learning opportunity to make your estimation, planning and sprint commitment more accurate in the future, or address the issues that prevented you from completing all the work to…

Hello @Smitha Joseph Subtask cannot be assigned to a sprint independently. Subtasks inherit their sprint association from their parent issue. Generally in scrum the idea is to commit to completion of the entire parent issue. If it is too large to complete in a single sprint then during the planning phase you split into…