Trudy P Claspill Community Champion

Hello @yutaka moriguchi Welcome to the Atlassian community. Jira doesn't support calculated fields natively. You can create a regular custom field and then use Automation Rules to do the calculation and fill in the custom field. To create a calculated field that you can directly configure with a calculation you would need…

Hello @Kelvin Teng Please show us screen images of your entire rule and the details of each step, so that we can advise you how to modify it. Also please share the output in the rule execution log for the rule executing and trying to copy multiple values.

Hello @Andy Keyworth Welcome to the Atlassian community. Jira does not support what you want to do natively. There are third party apps that would support that. Are you willing to consider a third party app to meet your need?

What type of project does this concern? You can get that information from the Type column on the View All Projects page under the Projects menu. If you click on the arrow pointing from ALL to Marco Portal you will be able to access some information about that transition such as validation rules and conditions. In the…

Hello @Juan Pablo Cabrera A useful debugging tip is to use the Log action in your rule to print into the rule execution log the values of fields, calculations, and any other smart values of interest in your rule. That can help you determine if you are getting the values you expect. Can you please share the output that is…

Hello @AB The only people who see your updates on this question that is almost a year old are the original poster and people who have responded. To get the best visibility from the community on your question, please start a brand new Question post. If this post here is relevant to your situation, include a link to it in…

Hello @Ariel Lowes Welcome to the Atlassian community. Your post does not include any content. Can you please share the screen image for the dashboard you are trying to modify?

Hello @[deleted] Do you have a pop-up blocker enabled in Firefox? Do other pop-ups within the Jira application display in Firefox?

Hello @Roy Koren The "Type" dropdown is for filtering the issues based on Issue Type. It will show only the Issue Types for issues that are included in the board. The list will not include either Epic or Subtask issue types. The option will appear only if there is otherwise more than one Issue Type included in your board.…

Hello @rob.jeal The Log Work feature will automatically reduce the Remaining Estimate when time is logged if there is a Remaining Estimate value on the issue where the time is being logged. What is the reason behind forcing that through an Automation Rule?

Hello @Rees, Ian Referencing @Bill Sheboy 's response on this post: https://community.atlassian.com/t5/Jira-questions/Automation-error-This-component-may-be-incompatible/qaq-p/2746714 ...the introduction of that warning message is described here:…

You're welcome. If my response has adequately addressed your question, please consider clicking on the Accept Answer button to mark your post as Solved.

Note that Sprint is a multiple-value field; it should hold the values from Sprints to which the issue was previously assigned where the sprint was Completed but the issue itself was not completed and was not removed from the sprint. But I have not seen the capability of actually selecting multiple values of Active and/or…

The primary argument against this when using Jira is that the native burndown/up reports won't support it and can't be forced to support it. That would require a third party app that would add to the overall cost of the system. And the methodology they are using has prompted them to use a different tool for sprint planning…

What are the steps you were executing prior to the error message? Do the same steps continue to produce the same message? If it comes up when you try to access some specific entity(I e. a specific agile board) can you access other entities of the same type without getting the error?

Hello @Juan Pablo Cabrera The Issue Linked trigger is a special trigger because linking issues involves two issues. Only one of the issues will actually trigger the rule. That issues is referred to as the "source" issue and can be referenced in the rule with the {{issue}} or {{triggerIssue}} smart value. The other issue in…

Hello @Ariunzaya Are you referring to your earlier post here? https://community.atlassian.com/t5/Jira-questions/My-other-admin-can-t-see-certain-project-s-tasks/qaq-p/2807503

Hello @Ariunzaya When you were on the non-free plan, did you add users to Roles in your projects, in addition to changing the permission schemes? If so, you need to undo both of those - so that no users are assigned to Roles within the projects, and the permission schemes are back to their default settings. You can upgrade…

Hello @이진주 What are you trying to accomplish with this rule? It appears that you might be trying to set the Team field in the issue. If that is correct, are you able to manually edit the Team field through the UI for the issue that triggered this rule? Is the Team field available to be edited in the UI for that issue? If…

Hello @Heather Levesque Welcome to the Atlassian community. I see that the tags on your post indicate you are using the Standard subscription plan for Jira. Is that accurate? If so, with that plan the native Timeline feature is not capable of showing information from multiple Jira Projects. The Timeline feature is limited…

Hello @Ryan Angermeier Welcome to the Atlassian community. Can you provide a screen image of the workflow diagram that includes the "Marco Portal" status? What does "send the ticket to Marco" mean? Are you creating a copy of the ticket in another project? Can you provide screen images that show the automation of this…

Hello @Jane Kidney-Hermelin Exactly how have you engaged with Atlassian to migrate your data? I think that is a question you will have to ask of Atlassian directly? We are a user community, using our own copies of the Atlassian products. We are not necessarily members of the Atlassian team, so we are not able to answer…

Hello @Barry Neilson Can you provide screen image(s) of the exact error you are getting when the "crash" occurs? What are the steps you are executing leading up to that crash? It is possible that the problem is happening in the code of the third party app rather than Jira itself, and you may need to contact the app vendor…

Hello @Any Russenberger An issue can be assigned to only one Active or one Planned sprint at a time. That has always been true, in my years of experience with both Jira Cloud and Jira Server/Data Center. If you were able to select multiple values and assign one issue to multiple Active and/or Planned sprints at one time,…

Hello @Sharmi Dev Welcome to the Atlassian community. Are you using Jira Cloud or Jira Data Center? * If you click on the help button near your avatar and select About Jira do you see version information like 9.x.x, for example? If so, that indicates you are using Jira Server/Data Center. Otherwise you are probably using…

Hello, It is possible that your email address has been blacklisted if you are not receiving any emails from Atlassian. Are other people who have addresses in the same email domain still receiving Atlassian emails? If your organization is using a paid Jira plan then your Jira Administrators and Organization Administrators…

Hello @Webert You might find this information helpful. It talks about the functional differences between the Free and non-Free Jira plans. https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/ In the Jira native functionality there should not be any loss of data, but there could be…

Hello @이진주 Thank you for providing that additional information. In what way exactly does the rule not work? What does the rule execution audit log tell you? I see multiple problems with the rule you have shown. 1. The condition where you are checking if the issue type is Epic is being applied to the trigger issue, not the…

Hello Kelly, You may have Workflow Post Functions in your Create Issue transition that are causing multiple events to be fired, triggering this rule multiple times. Take a look at this KB:…

Hello Ganesh, Please, let us clarify the terminology. The permissions you are changing apply at the Project level, not to a Board. A Board uses filters to select the issues. The Board filter may select any subset of issues from 1 or more projects. If you have different Permission Schemes applied to different projects, and…