Trudy P Claspill Community Champion

Hello @Conan Torres Welcome to the Atlassian community. What type of project are you using? Get that information from the Type column on the View All Issues page under the Projects menu. What type of board are you using; Scrum or Kanban? If you are not working with a Team Managed project of any type and not working with a…

Hello @Dietmar Doerschlag Section 1.1 is one method for renewing your certification which is to take a certification exam. If you choose that path, then you must take a certification exam that is matches the certification. Section 1.2 is the other method for renewing your certification, which is to use CEUs earned from…

Hello @Mark Bentley Welcome to the Atlassian community. Rank is the field that represents the order of the subtasks within the issue. ORDER BY Rank ASC should show the subtasks in the same order as they appear within the parent issue. What are the actual results you are getting? Can you provide a screen image of the issue…

Hello @DJAMA Walid Welcome to the Atlassian community. This is a user community, not the path for contacting Atlassian Support. Do you have a question for which the user community can offer you advice?

Hello @Thomas Urbanitsch Welcome to the Atlassian community. What type of project are you using? Get that information from the View All Projects page under the Projects menu. Is it a Scrum board or a Kanban board? Have you reviewed the History information for the original issue after the clone is made, to see if there is…

Hello @Luka Delić Welcome to the Atlassian community. Have you tried to construct this rule on your own? Please show us what you have so far and tell us the part with which you are struggling. Because you want this rule triggered by issues in different projects and you want to make a change to an issue in a different…

Hello @Jan.broos JQL (Jira Query Language) is the syntax used in Filters to retrieve issues. In the UI where you use JQL, such as the View All Issues screen, you get a list of issue and the data contained in those issues. Information about the Project itself is not contained within the issues. You cannot get the Project…

I understand that you don't want to get information manually by looking at that page. What I am asking is if that is the information that you want to retrieve? Can you also please answer the other questions that I've asked in my previous responses? I need those answers to formulate a suggestion for a solution that will…

I'm just guessing but I would suggest you try adding: (commentLastCreatedOnDate < -1d and commentLastCreatedOnDate > -2d) or commentLastCreatedOnDate is empty If the issues have never been commented on then there is no date to be used in a comparison. So, the get the issues that have some comments and were not commented on…

Hello @Erik Stenersen To get better visibility into your question from the wider community, please start a new Question post for your question. If you think this current post is relevant to your question then include a link to it in your new Question.

Hello @Caio Welcome to the Atlassian community. Yes, that is possible. You need to incorporate a math expression to multiple the difference specified in days by the number of hours in a day, and change the "d" at the end to an "h" to indicate the values is hours instead of days. {{#=}}{{issue.Start date.diff(issue.End…

Hello @stephen meyer Welcome to the Atlassian community. The name of the gadget is usually shown in the header of the gadget where it is displayed in a Dashboard. Can you provide an image of the gadget you want to use again?

Thank you for that additional information @Dave Stillwell What version of Jira are you using? What is the custom field type of the field you are trying to select? I suspect it might be an Asset Object type field. If so, see if the discussion in this post helps you solve your requirement:…

Hello @蘇家郁 Thank you for the additional information. To address your question, ideally, the Story shouldn't be marked as "Done" if there are still open sub-tasks. Perhaps, at that point, a new Story should be created. That did not quite address the question I asked. If a parent issue is Done and a subtask is reopened how…

Hello @Jan.broos The Project Category for a project can be viewed on the View All Projects Page under the Projects menu. Is that the information you want? Can you answer these additional questions that I asked in my previous response? Can you provide more information about your use case? What problem are you trying to…

Hello @Rafael Pessoa Welcome to the Atlassian community. The built in Due Date field is a Date field, not a Date/Time field. When you set it to now() you get only the date. When you then use that in a date difference calculation it uses 00:00 as the Time. You need to use a custom date/time type of field to record the…

Hello @Carlos Lozano Ivars Welcome to the Atlassian community. I am curious to know ift there is a reason you developed an app rather than using one of the apps already available that provides checklist functionality?

Hello @Jan.broos Welcome to the Atlassian community. That is not the project category. That is the project Key. Can you provide more information about your use case? What problem are you trying to solve? What do you need to do with the information? What issue activity would you want to trigger the collecting of that…

Hello @stuck Why is it not possible for you to reindex? The problem you are facing is typically a workflow Conditions issue where Conditions limit who can execute transitions or a project Permissions issue. If you have confirmed that neither of those is the cause then your Jira Administrator should open a support case…

Hello @Michael Ziegler The field "Story points" applies to Company Managed projects. The field "Story points estimate" applies to Team Managed projects. You can't use the "Story points" field in Team Managed projects. You can determine the project type by checking the View All Projects page under the Projects menu. For…

Team Managed projects also support "quick" filters but they call it "custom" filters there. https://support.atlassian.com/jira-software-cloud/docs/manage-custom-filters-in-team-managed-projects/

Hello @蘇家郁 Welcome to the Atlassian community. Regarding the last scenario: transition the parent issue to Done when all it's subtasks are Done When you navigate to the Automation Rule screen you will see a tab named Templates. On that tab are several rule templates including one that specifically matches that scenario.…

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Have you tried contacting the Atlassian Billing team? This is a user community, so we cannot directly access your accounts or sites. I recommend that you contact the Billing team for additional help.

Hello @Paula Rafaela Welcome to the Atlassian community. Refer to https://community.atlassian.com/t5/Jira-articles/Updating-dependent-task-s-dates-when-predecessor-task-date/ba-p/2816977

Hello @Joep.Beusenberg Welcome to the Atlassian community. You can remove products from the Organization by canceling the subscriptions. If the products were on free trials and those trials expired then you have to enter payment details to pay for the period of time the products were available while not free. You can…

Hello @john_kaspar Welcome to the Atlassian community. It is not currently possible to add fields as drop-down filters like the ones automatically created for Labels, Epics, and Types. You would need to make separate and individual custom fields for each value that could be used in that field.

Hello @Marcia Cuenca Welcome to the Atlassian community. If the work needs to be tracked separately for each clinic then the tasks and subtasks will need to be replicated for each clinic. Does each clinic get an Epic? You could use an Automation Rules to copy a "template set of tasks and subtasks for each Epic. Alternately…

Hello @Sanjana Rao Welcome to the Atlassian community. There is not native Jira functionality that will support that requirement. You might want to investigate the Adaptavist Behaviours app. It supports some dynamic customization of fields within screens.…

Hello @Luke Thorogood When you create a new issue type you make a choice between creating a standard issue type or a subtask issue type. When you choose standard the the new issue type is added to Level 0. After creating the new issue type you then need to add the new hierarchy level. After adding the new hierarchy level…