Trudy P Claspill Community Champion

Hello @Rostyslav Kondakov Welcome to the Atlassian community. Your post tags say that you are using a Free subscription. Is that correct? If so, that Timeline content will match the Board content. The Timeline option appears with each eligible board. When you are viewing this timeline that shows no Epics, if you switch to…

Hello @Alex Gerulaitis Are the projects in your Jira instance Team Managed or Company Managed? Are you familiar with the distinctions between Team Managed and Company Managed projects? Look at the Type column on the View All Projects page under the Projects menu. Do all the entries include "Team-managed"? The Issue Types…

Then your environment supports the capability to extend the issue hierarchy globally, affecting all Company Managed projects. Refer to: https://support.atlassian.com/jira-cloud-administration/docs/configure-the-issue-type-hierarchy/ As I noted, if you want an extended hierarchy applied to a Team Managed project you have to…

Is this your requirement? * Every 30 days * Look at some issue(s) (How do you know which parent issues to review?) * Update the status of the Parent based on the status of the most recently created subtask How do you want the Statuses from the Subtask to be mapped to Statuses for the parent? Subtask status Parent status…

Besides Automation Rules there are a variety of possible causes: - Other third party apps on your instance that may be changing issues based on other triggers. Looking in the issue history are there any other changes that are happening directly before the "random" changes? - integration with another system where changes…

Can you share what you did? I don't think I have fully understood what you meant to accomplish. If you explain your solution that would help me understand.

Hello @Fernando Triguero Welcome to the Atlassian community. Boards select issues based on Filters. What are the filters used by each child board? If the filters don't explicitly specify the projects from which issues should be included, then Jira interprets that to mean it is possible that any issue from any project in…

Hello @Red Ameba Welcome to the Atlassian community. How do you determine which subtask is the "latest" subtask? Is that based on the creation date of the subtasks?

Hello @Sven Kirchhoff Welcome to the Atlassian community. There are different types of Jira instance subscriptions: Free - a maximum of 10 people can be granted access Paid - the owner of the instance pays to allow a number of users to access their instance To access any specific Jira instance you must be granted a license…

Hello @Surya Pindiprole You have the action used to set the Status. Select that desired Status value.

Hello @Y Welcome to the Atlassian community. Only Attachments are counted when considering your storage consumption. The number of issues, or projects, or sprints does not impact your storage. You need to look at deleting attachments.

Hello @[deleted] 1. I don't see the notification above the bell (numbered red count). The number that displays over the bell disappears as soon as you click on the bell. It will start incrementing again when you close the pop up and receive additional notifications. I've moved the bug to see the notification, but still can…

Hello @Bristowe Close Welcome to the Atlassian community. Please provide a screen image showing us the exact search you executed. Are you using the Basic search feature or the Advanced/JQL search feature? Are you doing your search from the View All Issues screen or some other screen (like an agile board)?

Hello @ranjanajindal Are you using a Premium subscription? Extending the issue hierarchy is supported only in Premium and Enterprise subscriptions. Assuming you have such a notification... It would be possible to change the name of the current Epic issue type to Feature. All functionality related to the Epic issue type…

It is possible to create Links within the Clone issue action, isn't it? Would that circumvent the problem?

Hello @Kathryn Kerr What is the output in the rule execution log? The trigger is a Field Value Change, but is that change coinciding with the issue being created, or is that change happening on issues that already exist? If it is on an issues that is has just been created then you might want to try adding a Re-fetch action.

Hello @Iris Nkuna What is the result you are trying to achieve? How do you expect the sprints or board to be different after the move? Boards have a Location option that allows you to associate them with a Project, but the board is not "in" the project. Boards select issues based on filters. Filters can reference any…

Hello @PABLO VALDES SOTO Welcome to the Atlassian community. There is not a single IP for your Jira Cloud instance, but you can find information about whitelisting ranges and domains here: https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/

I'm looking forward to hearing back from you if this solution works for your use case or if you run into automation service limits.

Hello @Itsel Vazquez Use multiply rather than times. https://support.atlassian.com/cloud-automation/docs/jira-smart-values-math-expressions/

The rule log will note the key of the trigger issue and will show the keys of issues selected through the branch. Does it show any keys for linked issues detected by the branch?

Hello @Jessica Hathaway What is the output in the rule execution log? Is the rule being triggered at all? Does the log indicate linked issues are found? One potential problem is that your email content is incorrect. If issue A-1 is the trigger issue, and issue B-1 is an issue linked to A-1, then an email will be sent to…

Hello @Douglas Frosst Welcome to the Atlassian community. Have you used the Atlassian Partner Directory to search for a partner? https://partnerdirectory.atlassian.com/ Disclosure: I work for Praecipio , an Atlassian Platinum Solution partner. Please feel free to reach out to our team through the contact options on our…

Hello @Rey Torres The tags on your post indicate you are using a Free subscription. Is that correct? If you are using a Free or Standard subscription then the native Timeline feature is not capable of displaying subtasks. That functionality is available only in the advanced Timeline available in the Plans feature which is…

Hello @Dr_Win_ST What type of project are you using? Get that information from the View All Projects page under the Projects menu. This documentation discussed managing workflows for Company Managed projects. https://www.atlassian.com/software/jira/guides/workflows/overview#relationship-between-workflow-and-board Here is…

Hello @Surya Pindiprole Welcome to the Atlassian community. Wouldn't it be better to track down the source of the spam and block it? Is the source a legitimate account? You could create use Automation Rules to close the issue. Trigger: Issue created Condition:Summary contains the specified text Action: Transition Issue…

Sorry, I missed saying that you also have to change the Condition after the Lookup to be greater than 0 rather than greater than 1 in order to get the email when the first duplicate is created. And I recommend that you change the smart value in that condition to {{lookupIssues.size|0}} Unexpected things can happen with…

Hello @Deepti Kizhakkeveettil No, you can't convert a project from one type to another in that manner. Why do you want to convert it? Perhaps the reasons you want to convert it don't actually require that you convert it. If you determine that the project content truly must be in a Software type or jevt, you will have to…

Hello @Jonathan Lewis Add the bold text to the JQL in your Lookup Issues action: project = "PSP" AND issuetype = "Service Request" AND "Customer Request Type" = "Testing Ticket" AND status in ("Waiting For Support", "Pending", "Waiting For Customer") AND resolutiondate is EMPTY and summary…

Hello @Emily Brol What is the type of project you are using? Get that information from the Type column on the View All Projects page under the Projects menu. I'm a little unclear on when you want notifications to go to the QC person. Do you want the specified events to send notifications to the person specified in the QC…