Trudy P Claspill Community Champion

Hello @Wilson Lima Please show us any rule that you created (screen images of the entire rule) and the rule Audit Log output from when the rule was executed. We need to see the rule itself to see how it was constructed. We need to see the Audit Log to get an idea of what happened when the rule executed. And when you say a…

Hello @Fahad Noor Ahmed Parveen Welcome to the Atlassian community. Can you clarify what you mean by "organization"? * In Atlassian Cloud, product sites (i.e. https://xyz.atlassian.net) exist in an Atlassian Cloud Organization. * You posted your question in the Jira Service Management forum. In Jira in Service Management…

Hello @Samson S Welcome to the Atlassian community. How many subtasks will you need to create in total? When you say it is crucial that the subtasks be created in the specified order, do you mean ordering just within their parent issue? What type of Jira subscription do you have? There are limits to how many rule…

Hello @Datarize Welcome to the Atlassian community. What is the project Type for each project? Get that information from the Type column on the View All Projects page under the Projects menu. Issues in Company Managed projects can be made children of Epics in the same or other Company Managed projects, but cannot be made…

Hello @Наталья Медисова For the type of board you are using, showing an issue in the Backlog or on the Board is based on the issue Status. If the two issue types use the same status (New) you cannot make the New issues of one type show in the Backlog while the New issues of the other type show on the Board. If you want to…

Hello @Shyamal Ghosh We are a community of users of our own Jira instances. Generally speaking we don't provide live interactive support, though some individuals may respond that they are willing to do so. Can you provide a screen image that illustrates what you mean by having created milestones and then deleted some of…

Hello @mohit jangid Do I understand your scenario correctly? 1. You have an Automation Rule where the Actor is set to "User A" 2. "User A" has been deactivated, or no longer has a license for the Jira product, or has been removed from the User Directory. If that is accurate, then the rule should fail to run. The Actor of…

Thank you for that additional information. I recommend that you use the Log action in the rule to: * Print each of the custom field values to the rule Audit Log * Print portions of the calculation, such as the result of the first diff() function, and the result of the second diff() function Printing the values with the Log…

Can you paste the Korean text of the message into a response here, so that I can copy and paste it into a translation app? What web page URL are you accessing when you get that message? I have not seen a screen like that recently, but I suspect it is being shown when you try to access a specific Jira instance, and is an…

Hello @신경철 Welcome to the Atlassian community. What directions are you following that said you needed to send an email to that address? If you want to set up a brand new Jira trial instance you do that through the Atlassian website. https://www.atlassian.com/software/jira If you are trying to access an existing Jira…

Hello @Martin Härri If you use the Field Value Changed trigger for the Parent field then you can access the original value of the field. Refer to the {{fieldChange}} smart value described on this page: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/ When you get that value you can use a Branch…

Hello @Verma, Shivam Welcome to the Atlassian community. What are the field types of each of the custom fields in that formula? I recommend that you use that the Log action in the rule to: * Print each of the custom field values to the rule Audit Log * Print portions of the calculation, such as the result of the first…

What happens when you try to create an account? Do you get some message? What is the message?

Hello @Wilson Lima Welcome to the Atlassian community. You could create an Automation Rule to do that. Are you familiar with Automation Rules? https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

Hello @[deleted] Welcome to the Atlassian community. Can you provide details of the steps you are executing and the responses you are getting? Also what steps did you go through to delete the account, and when you executed those steps?

Hello @xugar test Welcome to the Atlassian community. Are you talking about the Release /Versions that can be create in the Releases screen, where the "statuses" are Unreleased, Released, and Archived? If yes, then no you cannot add "statuses" to that list. The solution mentioned by @vikram applies to issues, not…

Hello @Garima Chaturvedi Welcome to the Atlassian community. We are a community of users of Jira, not admins for your system. We cannot access the link you provided Can you explain the steps you are trying to execute and the responses you get? Providing screen images would also be helpful.

Unfortunately there is not. I see you already found the change request for such a field to be provided natively and added your vote/comments to it: https://jira.atlassian.com/browse/JRACLOUD-78507

Hello @Gabriel Gregorio Mora Vargas Welcome to the community. Are you wanting a walk through of this community site, or the Atlassian products? Generally there is not live, interactive support for this Community site. If you are looking to learn about the Atlassian products you can find free, on-demand training at…

Looking at the documentation, it appears that the Sprint field is available as an attribute of issues only when one of the Sprint triggers is used for the rule. https://confluence.atlassian.com/automation/jira-smart-values-issues-993924860.html I also tried in my own data center instance using both the field name (sprint)…

Thank you for that additional information. Can you provide a screen image that shows the content of the Sprint field for one of the issues that is returned in the Lookup Issues results? What emails are you trying to generate? Are you trying to generate one email per sprint, or an email per assignee, or ...? Note that based…

I concur with @Lucas Knorr . Click on the Columns button and ensure you have fields selected to display the output. Alternately click the button to the right of the Columns button and select the Detail View rather than List View for the output.

Hello @Brendon Langhorne Welcome to the Atlassian community. I don't work a lot with Plans, so the following comments are based on limited observations I've just made with some experimenting. In my Plan two Link Types are included in the Dependencies: * Blocks* Inward Description: is blocked by * Outward Description:…

Hello @Julio Montoya Flores Welcome to the Atlassian community. Can you provide a screen image showing what you see on the screen? Do other filters display results properly? Do other users have the same problem with this filter?

Hello @karla You cannot make another board "in" the project, but there are options. Do you want both a kanban and scrum board or just a scrum board? In Team Managed projects you can switch between the two. If you want just a scrum board you can go to Project Settings > Features, and enable the Sprints feature. That will…

Hola @Adrian Gonzalez , La aplicación Jira Cloud Migration Assistant es compatible con Jira DC 8.17 (y versiones anteriores y nuevas). https://marketplace.atlassian.com/apps/1222010/jira-cloud-migration-assistant?tab=overview&hosting=datacenter Puede obtener más información sobre el uso de la aplicación en la documentación…

Hello @David Taylor There is at least one app that indicates they can provide that type of field. Multi Project Customfield I have not used that app before. It came up when I used Google to search for jira cloud multiple selection project picker field

Hello @Caio Obatake Watari Gonçalves Cadini What is the payload/full API call you are making? Are you including the fields parameter? According to the documentation of that parameter, "id" is the only field returned by default.

Hello @karla Welcome to the Community. Assuming the board is the native board for a Team Managed project, you do not delete it from the Boards list. The only way to delete the board in that case is to delete the project. Team Managed projects will always have their native board. You can't remove it without deleting the…

@Smita Please post screen images showing your entire rule and the details of each step, and the output in the rule Audit Log.