Trudy P Claspill

Hello @Narcís Calvet Welcome to the Atlassian community. If you try to create the items outside of the Gantt board, through the Jira native item creation option, are you also required to provide linked issues? * If so then there could be a Rule/Validator in the workflow(s) for the item types in the project in which you are…

in Error saving work item, linked issues required Comment by Trudy P Claspill May 19

Hello @Nassim JANAH Welcome to the Atlassian community. You will need to create an Asset Object custom field and add it to the field configuration and screen layout. Are you familiar with creating Asset Object custom fields? Here are some reference documents:…

in Showing attribute of an object in ticket view Comment by Trudy P Claspill May 19

Hello @maciej-izak Welcome to the Atlassian community. As we are a user community we cannot directly view your any information about your Bitbucket subscription. I recommend that you reach out to Atlassian Billing, Licensing, and Pricing through the following web page. They should be able to give you an authoritative…

in Request for Help Regarding Deleted Bitbucket Workspaces Comment by Trudy P Claspill May 19

Unfortunately your attempts to upload screen images don't appear to have worked. Are you using the Rich Text editor for your posts and selecting the Insert Photos option? Without those images and without access to your environment it is difficult to hypothesize on the root cause. Are you trying to edit a Page, a Live Doc,…

in I need help with editing a page - adding a dropdown similar to the legacy content already in use Comment by Trudy P Claspill May 19

Hello @Yao Welcome to the Atlassian community. Have you checked the tips on this page? https://confluence.atlassian.com/jirasoftwareserver/troubleshoot-missing-issues-in-advanced-roadmaps-1044784180.html

in Missing Epics in Advanced Roadmaps Plan, but visible in same filter search Comment by Trudy P Claspill May 19

Hello @James Welcome to the Atlassian community. What steps are you taking to try to reactivate your subscription? What happens when you try? When was your subscription ended? Why was it ended? Did you intentionally cancel it or was cancelled by Atlassian due to inactivity or non-payment?

in How to reactivating my subscription? Comment by Trudy P Claspill May 19

Hello @Sabrynna Gibson Welcome to the Atlassian community. We are a community of users of the Atlassian apps. We don't have access to your instance and cannot view the page you referenced. We can try to advise you if you can answer a few questions for us. When you say it "won't let you" add the element, how exactly are you…

in I need help with editing a page - adding a dropdown similar to the legacy content already in use Comment by Trudy P Claspill May 19

Hello @Gabriel do Carmo Sousa Welcome to the Atlassian community. Unfortunately there is not a native option for configuring the width of columns on a board. There is a change request about this to which you can add your vote: https://jira.atlassian.com/browse/JRACLOUD-75914 I have not found any suggestions for a work…

in How to set a minimum/fixed column width on Kanban board to enable horizontal scrolling? Comment by Trudy P Claspill May 19

Hello @Laura B Livnat Are you referring to a Scrum agile board backlog for a Jira Software space? You mention adding items to an "item". Do you mean adding, for example, child Stories to an Epic, or Subtasks to a Story? Was the older version of Jira where you saw this version actually a Jira Data Center environment versus…

in Bulk add items to a product Backlog Item in Jira Comment by Trudy P Claspill May 19

Hello @Jericho Sison Then I would go back to my original reply: Making a field visible after submission is not possible with only native functionality currently. There is a change request about that though to which you can add your vote. https://jira.atlassian.com/browse/JSDCLOUD-4328 If that is what you want, are you…

in How to add a field that is viewable in the customer portal when customers view their requests? Comment by Trudy P Claspill May 19

Through @Avi Morali 's Question it came to light that unexpected results occurred because their environment had more than one field named "Start Date". It is important to note that Jira allows for multiple fields to have identical names. You will need to check if that is the case in your system for the date fields that you…

in Updating dependent task's dates when predecessor task date changes Comment by Trudy P Claspill May 19

With @Bill Sheboy suggestion the final syntax is: {{if(now.format("e").asNumber.gt(3), now.withNextDayOfWeek("WED").jiraDate, now.plusWeeks(1).withNextDayOfWeek("WED").jiraDate)}}

in How do I get my automated due date to be next week on a certain day of the week? Comment by Trudy P Claspill May 18

Hello @Gugan K Welcome to the Atlassian community. We are a user community. We have no access to your environment. Have you retried the actions that resulted in the error? Does the error occur again? Have you reported the issue to your Jira administrators? If not you need to start by doing that. If your administrators are…

in I am Getting this error Hash HDDDCJ Comment by Trudy P Claspill May 18

Hello @yusei hoshino Welcome to the Atlassian community. We are a community of users. We don't have access to your instance. We cannot directly investigate the root cause of your issue. Some reason why you might not be able to access specific issues are: 1. The issues have been deleted. 2. The issues have issue security…

in Subject: Unable to see Jira issues – request for assistance Comment by Trudy P Claspill May 18

Your post here has been flagged to raise it to the attention of Atlassian team members. They should respond within 2 Business days.

in Can't delete account no matter what I do!! Comment by Trudy P Claspill May 18

Hello @PMO Welcome to the Atlassian community. What type of Space does this concern? I assume it is a Service space, but is it Team-managed or Company-managed? You can get that information by clicking the ellipses button next to the Space name in the navigation panel on the left. The information will be the last two lines…

in How to bypass the approval in the workflow if the approval(ID not longer valid) in the jira Comment by Trudy P Claspill May 18

Hello @José Azevedo Welcome to the Atlassian community. There are many resources available for you to consult. The Confluence Cloud Migration Assistant is a free app provided by Atlassian. You can get it from the Atlassian Marketplace. https://marketplace.atlassian.com/apps/1219672/confluence-cloud-migration-assistant And…

in I want to migrate confluence 7.19.17 to Confluence Cloud - where do I begin? Comment by Trudy P Claspill May 18

Hello @Jericho Sison Native JSM functionality allows customers to edit data through the customer portal after submitting the request only through the use of Forms. Refer to https://support.atlassian.com/jira/kb/how-to-allow-customers-to-edit-the-jira-fields-of-their-portal-request-using-forms/ You can allow customers to…

in How to add a field that is viewable in the customer portal when customers view their requests? Comment by Trudy P Claspill May 18

Hello @Wendy Egerton Welcome to the Atlassian community. Are you using a link that references a board? Are you able to enter the work item key directly in the Jira search field and view it directly? If you can view the item directly but not through a link to it on a board, then the owner of the board has not shared the…

in Unable to open a card in a particular board - error message below. Comment by Trudy P Claspill May 18

Hello @Jericho Sison Do you want the field to be editable by the customer when they are submitting their request, or only visible in the portal after the request is submitted? If you want the field to be editable by the customer, simply add it to the Request form. Making a field visible after submission is not possible…

in How to add a field that is viewable in the customer portal when customers view their requests? Comment by Trudy P Claspill May 18

Hello @Vathunyu Asnathip Welcome to the Atlassian community. I translated the tags on this post and they indicate you are using the Confluence Data Center product. What is your question related to this topic?

in "Are there any new comments mentioning me?" Comment by Trudy P Claspill May 17

Hello @ouafae hibaoui When was the last time you accessed the content in Jira and in Confluence? Were you paying for the subscription? Did you receive an email that the subscriptions were being deactivated? If so, what reason was giving in the email? And when did you receive the email? As @Matteo Vecchiato said Atlassian…

in https://formation-pm-ouafae.atlassian.net/ Comment by Trudy P Claspill May 17

Thank you for your feedback @Arkadiusz Wroblewski . There is not a required format for "solution" articles, but I like your suggestion to include something about what inspired the article. I have added that to this article.

in Automation - Set date field to a day of week in a future week Comment by Trudy P Claspill May 16

Thank you @Bill Sheboy for your thoughtful feedback. I incorporated your suggestion to use a consistent day of week throughout the article, and your suggestion to add jiraDate from your comment on the Question that inspired this article. And I think I fixed all the quote marks. Let me know if I missed one.

in Automation - Set date field to a day of week in a future week Comment by Trudy P Claspill May 16

Have you reviewed these KBs from Atlassian? https://support.atlassian.com/jira/kb/users-added-in-cc-are-not-getting-added-as-request-participants-to-the-request/ https://support.atlassian.com/jira-service-management-cloud/docs/add-request-participants-through-email/ When the email is forwarded who is listed as the sender?…

in Adding people who are cc'd on an email to the ticket as participants Comment by Trudy P Claspill May 16

What was the answer Rovo provided? I have responded to other questions in this forum asking for the same details when somebody asks Ro o and have found scenarios where the information provided by Rovo was outright incorrect.

in Adding people who are cc'd on an email to the ticket as participants Comment by Trudy P Claspill May 16

Thank you @Bill Sheboy I just published an article on this solution. I welcome this and any other feedback that you would like to share. https://community.atlassian.com/forums/Jira-articles/Automation-Set-date-field-to-a-day-of-week-in-a-future-week/ba-p/3235816

in How do I get my automated due date to be next week on a certain day of the week? Comment by Trudy P Claspill May 16

Thank you for that additional information. That will be helpful to the Atlassian team member who responds to this post. In order to delete your login account you must cancel subscriptions to all products. I think what is likely causing the blockage is Loom. I have not personally tried to cancel a Loom subscription before,…

in Can't delete account no matter what I do!! Comment by Trudy P Claspill May 15

Hello @Karol Peake What question did you ask Rovo, and what answer did it provide? Are the CC'd individuals in the CC of the email that is received by Jira (the forwarded email)?

in Adding people who are cc'd on an email to the ticket as participants Comment by Trudy P Claspill May 15

Thank you for that information. Are you able to login to this page? https://admin.atlassian.com If so, can you select Apps > Atlassian Apps and tell us what is listed there? Example:

in Can't delete account no matter what I do!! Comment by Trudy P Claspill May 15

Trudy P Claspill Community Champion

Comments