Trudy P Claspill Community Champion

Note that issues are not "linked" to a board. A board selects the issues to display based on a Filter. Any number of filters can all have criteria that produce overlapping issue results, so it is entirely possible for an issue to appear in more than one board. You would need to look at the filter for each board to ensure…

Hello Felipe, As I mentioned before, you should use the Issue search screen to work out the proper JQL syntax. Try to put the same JQL into the issue search screen to see if it is valid. Get to that screen by going to the Filters menu and selecting View All Issues. You may have to change the query building method from…

The customer will need to have an account. Without an account, Jira cannot associate the customer to the submitted request. There are different methods for creating the account. There are different places to configure customer access settings. A Jira Product Admin can select overarching settings for your JSM product (not…

If you can, - share the workflow diagram with us, - details of the conditions you have applied on each transition - if both transitions are showing for a given issue, can you show us enough of that issue to show the content of the ABC Team field.

Hello @David Tieman Are you referring to this Archive An Issue feature? https://support.atlassian.com/jira-software-cloud/docs/archive-an-issue/ Archiving an issue makes the issue invisible to searches. It is accessible only through a direct link to the issue. The issue also is then blocked from being updated. This can be…

Hello @Kieran McCormick Welcome to the Atlassian community. Due to your question being a bit vague, our answers might be a bit vague. I'll address your second question first. What does it mean to you to set a deadline for work? You can definitely add a Due date field to the issues in Jira Service Management, separate from…

Hello @stefan-lochten Welcome to the Atlassian community. Can you clarify how you are "selecting an existing SLA"? Do you mean that you are...? 1. Going to Project Settings 2. Selecting the SLAs page 3. Clicking the Add SLA button 4. Selecting an SLA from the pull-down list. If that is the path you are following, then the…

Hello @Shawn Keiser Welcome to the Atlassian community. Are you using Atlassian Guard with your Atlassian Cloud products? How do your users who are JSM agents gain access to Jira? How do you handle authentication for them? Did they each set up an Atlassian Cloud account, or do you have your Atlassian Cloud environment…

Adding to this... Hello @Debadeep Pharikal Is there any overlap in the issues displayed on the team boards? Is there any case where an issue displays on more than one board? If so, then in the automation rule above the team will be set based on the first JQL that the issue matches to in the IF/ELSE block.

Hello @João Gabriel de Souza Caetano Welcome to the Atlassian community. I have removed your email from your post. This is a publicly accessible forum, so you should not post information here that you would not want seen by everybody on the internet, such as an email address. Have you tried these troubleshooting tips? -…

Hello @Zully Jinney Rios Pardo Welcome to the Atlassian community. You have spoken of having a free version that expired, and a 1 year license for a paid version. Can you confirm for us if these are Jira Cloud products where Atlassian hoststs them for you (software as a service)? Or are these Jira Data Center products…

Very good points @Bill Sheboy ! I always forget that some fields in a related issue, like parent, can't be referenced in that manner.

Which specific setting did you need to change? If it was a setting in the Notifications options under your avatar, you cannot manage those for other users. Each user has to manage those for themselves.

Hello @Niranjan Vemuri So, you do receive emails from the Jira system, if those emails are generated by an Automation Rule. Is that correct? If so, then you should check the following: 1. Click on your Avatar in the upper right and select Notifications. 2. Confirm that you have Email Notifications enabled overall, and the…

Were you able to use my suggestion of an Automation rule as a work-around for not having another option for linking multiple issues at once?

You're welcome! If you were able to resolve your issue, please consider clicking on the Accept Answer button above my responses. That will mark your question as Solved and help others looking for post find the ones with validated solutions.

Hello @Suzanne Williams Welcome to the Atlassian community. There are three things to look at in your rule: 1. To reference the a field in the Parent of the trigger issue you need to use Smart Values. https://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/ 2. You can only use such values on the…

Just to confirm, this is what you have in the JSON field? If so, that is totally wrong. The reference for advanced editing with JSON can be found here: https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/ For this specific case I found an example in a response in this post. Replace all the…

Hello @Jasmin Rosas Welcome to the Atlassian community. Jira does not natively provide reports and filtering for getting time logged by an individual user. Are you willing to consider a third party product? If so, a relatively inexpensive one I used previously that I like is: Worklogs - Time Tracking and Time Reports, lite…

Hello @Annie Kearns The reason the field is getting cleared is because you are trying to update it in two ways in the Edit Action; with JSON in More Options, and by having selected it as a field from the Choose Fields list. Having selected the field in the above manner and leaving the value portion empty tells Jira to…

Note that the Transition Screen functionality will be available only if you are working with a Company Managed project. It will not be available if you are working with a Team Managed project.

Adding to this.... Regarding option 1, Transition Screens are available only in Workflows used for Company Managed projects. If you are working with a Team Managed project, this option will not be available.

I added more to my previous reply after saving it. Did you see the additions? I see that in your Jira Plan view you are filtering the levels that are shown. That suggests to me that you are displaying issues from just one issue type hierarchy level. Since it is showing both Epics and Features, it may be that your Issue…

Hello @Alex Pytlak With only native Jira functionality, you cannot have addition Required fields for the Request Types that are created via email. The native handling of those emails is not able to parse the data into issue fields beyond filling in the Reporter (sender), Request participants (CC), Summary (email subject),…

Hello @David Are you referring to the Plans menu in the Jira application when you say "Jira Plan View"? Or are you talking about a plan view available from a third party app? Can you provide a screen image of the plan view you are viewing? If you are looking at a plan view within Jira... The native issue type hierarchy for…

Can you provide a screen image that shows the filter with the Request Type field added?

Hello @Jedsada R_ In order to understand why the messages in the Audit Log are appearing we need to see the automation rule. Please provide screen images showing the entire automation rule in one image and the details of the Condition steps in the rule.

Here are links to posts that I mentioned are relevant to setting a default value for the Description field in Company Managed projects: https://community.atlassian.com/t5/Jira-questions/Default-text-for-Description-field-on-Jira-Cloud/qaq-p/785597…

Thank you for sharing that bug link with us, @k_jayalal I have shared it in another community Question where I think another person is experiencing the same problem.

@Victoria Vlad If this concerns the Resolution field, I learned today about a new defect that the list of Resolutions is being truncated. https://jira.atlassian.com/browse/JRACLOUD-85562 This may be affecting you. You should still check with your administrators to confirm whether or not the option you are looking for has…