Trudy P Claspill Community Champion

Hello @Dave Ferguson Welcome to the Atlassian community. As per the documentation you need to be an Organization Admin and a Product Admin in both sites. Are you both? https://support.atlassian.com/organization-administration/docs/before-you-start-copying-product-data/

Just to clarify, this would be for a Jira Service Management project.

Hello @Carlie Barr Welcome to the Atlassian community. Jira does not have a native JQL function for that. Are you willing to consider getting a third party app to generate such a report? Alternately you might be able to generate something through use of REST API calls.

Hello @David Anthony Parham Welcome to the Atlassian community. An alternative to using a Labels field is to use a custom multiple-choice selection field. If you are using Company Managed projects, the list of options can be set per project by defining a Context for each project. Only Jira Administrators would be able to…

Hello @John Foster What prompts do you get and how are you responding to them? The first prompt should be to select a support category. If you select Technical Issues then you should be prompted to select a product. The product prompt should give you options to select from Cloud or Data Center products, with a list of the…

@Jack Brickey Epic Status has been deprecated. The display of Epics in the Epics panel is now based on the Status Category of the Status currently assigned to the Epic.

Hello @Seifallah Bellassoued Can you provide more information about what you mean by an audit? Are you trying to prepare to migrate from DC to Cloud? If so, have you checked the resources that Atlassian provides? https://www.atlassian.com/migration/plan/cloud-guide#introduction…

This problem has been mentioned in multiple posts over the past week or two. Companies subscribe to the Atlassian JSM product. It then becomes that company's responsibility to maintain the subscription. It appears the Pi Network organization has failed to maintain their subscription. Only the Pi Network organization can…

Hello @Antonino Samperi Please keep in mind that this is a community of users of the Atlassian products. If you want to speak directly with Atlassian representatives, this is not the best venue. You chose to click the buttons to accept the invitation. No body forced you to respond. Did you execute due diligence to validate…

Hello @[deleted] Welcome to the Atlassian community. Refer to this documentation https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

The last thing I can think of, just to make sure we haven't miscommunicated on anything, is can you provide a screen image of the screen where you are attempting to search the destination project for the moved issues and not getting them in your search results? Are you using either the Issues tab within the project? Or…

Hello @Martin Dowie I'm not very familiar with the Confluence API. However I found this article: https://community.atlassian.com/t5/Jira-articles/Automating-the-creation-of-a-Confluence-page-linked-to-a-Jira/ba-p/1760738 In the comments there is mention of an "ancestors" attribute that can be used to set the parent page…

Hello @Peter Kilmartin There are several apps that came up when I did a search for "test management" and set the filters to Jira Cloud and Free. https://community.atlassian.com/t5/Jira-questions/Are-there-any-decent-free-apps-for-requirements-and-test/qaq-p/2952472 And this is the search I did for "requirements management"…

If you create a new issue in the destination project does the sequence number jump by ~150 from the last issue key sequence number you see in that project? If not, then the issues were never created in the destination project. If the number does jump, then the issues are or were there. A Jira Product Administrator can go…

Hello @Rebecca Blonde Welcome to the Atlassian community. Jira projects are available in, what I call, two "customization architectures". These are named Company Managed and Team Managed. Team Managed projects can be customized within the Project Settings by Administrators of those projects. Company Managed projects…

What type of project is the source project? What type of project is the destination project? Get that information from the Type column on the View All Projects page under the Projects menu. When you say you "migrated" the issues, do you mean that you used the Move Issue function? Did you do that through the Bulk Change…

You might want to provide feedback directly to Atlassian on this topic. This is not a perspective I have heard before, so perhaps they also have not heard it. In Jira you can click on the Help button (near your avatar) and select the Feedback option to send a message directly to Atlassian on the topic. I did find this…

Do you use the Timeline feature? The timeline bar colors will match to the color set for the Epic issue. If you have no concern with the colors of all the bars being the same, setting the color for all Epics to one color is an option. You can even use an Automation Rule to do that for each Epic when it is created. I did…

Hello @Hilary Bond Welcome to the Atlassian community. If you have one of the original issue keys, you can type that into an issue search and it will automatically redirect you to the issue under its current issue key. Use of the Move Issue function does not generate an entry in the system Audit Log, so the automatic…

No, you cannot remove the color block from the Issue details view. In what way do you anticipate it would cause confusion?

The color block and text on the cards is the display of the "Epic" field. You can turn that off from the View Settings for the board.

Hello @Ian Herzing Welcome to the Atlassian community. That block is showing the color associated to the issue. That color may be used to set the color for timeline bars for that issue. What is your goal in disabling it? Do you simply not want the color block shown on the screen? Or do you not want any color assigned to…

Hello @Rana Hady Bitbucket Cloud is a Software-as-a-service product. You don't download it to your own device. You use it in the cloud through a web browser. https://bitbucket.org/product/ I'm not sure what you're trying to refer to when you say "open incident management cloud". Atlassian provides the Jira Service…

You are talking about Smart Values. https://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/ {{issue}} allows you to reference the issue that is currently "in focus" in your rule. Within the branch the linked issue is in focus. If you want to refer to the issue that triggered the rule you can…

John is referring to the Advanced Editing with JSON option that is part of the Edit Issue action. https://confluence.atlassian.com/automation/advanced-field-editing-using-json-993924663.html

Yes, it is possible using the example I provided. When issue NLCS-52 is transitioned to Done, for any issue linked to it with 'causes', an email will be sent to the Assignee of that linked issue. Change the For Related Issues / Linked Issues to use the 'causes' link type. Side note: if you are not very familiar with…

Hello @Henry Chin Welcome to the Atlassian community. That is the Summary/Overview page available for each project: Here is a link to the documentation on that feature: https://support.atlassian.com/jira-software-cloud/docs/what-is-the-summary-view/

Hello @austin.leong Welcome to the Atlassian community. There are no active incidents for the Jira Cloud ecosystem at this time. https://status.atlassian.com/ On exactly what page are you trying to execute the action? Are you on the Access page for the project, trying to add a person? Did you report the issue to your Jira…

Hello @Petar Marković Welcome to the Atlassian community. Other users have reported the same problem. Please open a support ticket with Atlassian so they can investigate further. https://support.atlassian.com/contact/#/

@Sean Somerville How do you know that issue 1 has a dependent task? Are they linked in some manner? An automation rule is triggered for every action that matches the trigger, for all issues in all Projects that are specified as in the Project Scope of the rule on its Rule Details page. You then refine the issues to take…