Trudy P Claspill Community Champion

Hello @AgnesB Welcome to the Atlassian community. There is not a "trash" bin for holding Rich Filters that have been deleted. The only way you might be able to recover the deleted items is if your Jira Administrators have a backup of the Jira system from before the deletion. They would need to restore the backup, which…

Hello @Naga Jayamangla Welcome to the Atlassian community. Refer to this page for information on self-managing the MFA for your Atlassian Cloud account. https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/

Hello @Tanya Thurs Welcome to the Atlassian community. There is no retention of that information that is visible through the Jira UI.

Hello @Stacey Silverman Welcome to the Atlassian community. Jira calendars display issues. The team members would have to create Jira issues for their PTO in order for that to display on the calendar.

Hello @George Loose Welcome to the Atlassian community. Your post tags indicate you are using the Jira Cloud product; the software-as-a-service product hosted by Atlassian. Is that accurate? If so, you will not have any direct access to the backend database to run SQL queries. In exactly what way did your company "rename"…

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In the audit log, please click on all the expansion arrows on the right to reveal the details of all the log entries and share the screen image of the log again. Are the parent and child issues in the same project? Can you provide a screen image for the parent issue including showing the portion of it that lists the child…

Hello @Wouter Markvoort , Welcome to the Atlassian community. This 3+ years old post has an answer accepted by the original author. Please start a new post to get assistance for your situation. Click the Ask a question option at the top of the Community page to start that new post. Starting a new Question will also result…

Hello @Idiyana The {{fieldChange}} smart value gives you access to only one field that changed, not all fields that changed during a transition. To access multiple fields that changed during a transition you need to use the {{changelog}} smart value, and you need to explicitly reference each field; i.e.…

Hello @Tasneem Abdelhameed That can be done using Issue Security. For Company Managed projects find the documentation here: https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

Hello @Sportz Interactive Welcome to the Atlassian community. Atlassian announced here that they were imposing limits on the number of worklogs (and comments, and attachments, and other entities) that can be associated with an individual issue.…

Hello @Harish N You should open a support case directly with Atlassian support to explore the root cause of your latency issues. Latency can be impacted by multiple factors. Here are a few: 1. Use of third party apps - many third party apps store data on systems outside of the Jira system. If you are using a lot of apps…

Hello @PertechNum5Daniel This is a known issue that has come up in other Community posts. https://community.atlassian.com/t5/Jira-questions/Cannot-import-Software-Project-as-Software-Project-forced-to-be/qaq-p/2830191…

Hello @Jaithra T James Welcome to the Atlassian community. Can you provide a screen image of the board that does show the days remaining and one that does not, including showing the scheduled end date for the sprint? What type of project is includes in each board? You can get project type information from the View All…

My apologies. I overlooked that among the examples.

Hello @Bentley_ Andrea You are not specifying valid timezones for the conversion function. As per the documentation for the function: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/#Convert-timezone-date--- Valid timezone codes can be found here:…

Hello @Raj Bansal Welcome to the Atlassian community. Is this for a Service Management project or a Software project? Jira does not have a native function for setting field values in the Create Issue dialog based on values selected in other fields. That sort of functionality would require a third party plugin such as…

@Mindy Park I have a business email address, but that is not the identity I use in this community. I use a Gmail address for that so that my Community activity can stay with me regardless of who my employer is. It is disappointing that Atlassian limits webinar sign ups to only business emails. If we can use other emails…

This is a publicly accessible user forum. Don't paste SEN/License keys here. I removed it from your post. You need to put that information into the support case creation form at https://support.atlassian.com/contact/#/

Hello @Ty Sewell Welcome to the Atlassian community. When filling out the support request, make sure that you click on Data Center on the right when selecting a product. Then you will get a prompt to enter your SEN. The prompt to enter your URL would apply only if you have selected a Cloud product.

Hello @Bruno Goncalves de Meneses Welcome to the Atlassian community. Based on the documentation for text formatting: https://confluence.atlassian.com/jirakb/jira-cloud-text-editor-formatting-1375863133.html ...I don't see any markup code provided for inserting an Expand macro into a Paragraph field through Automation…

Hello Dom, I don't have an environment where I can test it, but yes, I believe you have to be allocated a JSM Agent license in order to access JSM specific features in Project Settings.

El mensaje de error que se muestra en el gadget sugiere que el filtro al que hace referencia el gadget no existe. ¿Puede proporcionar una imagen de pantalla de la configuración de ese dispositivo? ¿Y puede confirmar que el filtro al que hace referencia existe proporcionando una imagen de pantalla de la lista de todos los…

Hola @Roque Monroy , Bienvenido a la comunidad Atlassian. ¿Puede proporcionar una imagen de pantalla del panel que está viendo? --- Hello, Welcome to the Atlassian community. Can you provide a screen image of the panel you are viewing? Information about a recently created project is not displayed in a panel Good afternoon…

Hello @Bindu Sri Welcome to the Atlassian community. Can you provide more information about your question? Do you not know how to add issues to a project? Are you having trouble figuring out how to show the issues in priority order? Are you trying to figure out how to show only the highest priority issues? Issues have a…

In the Link Issues action you won't find the option in the selection list. You have to type in the smart value and then click below where is says Smart Value to save that into the field.

What is the output in the Audit Log from executing the rule when you had the field selected only from Choose fields? The rule will not be successful in setting the field through the Transition Issue action if you don't have a Screen associated with that transition, where the screen includes the field. In the Audit Log for…

Hello @Kellie Noumi The first issue is that you should not edit a field both by selecting the field in Choose fields to set and manipulating the field in the JSON editing option. You should only ever use one method of the other to edit a field in a single action. Next, I have a question. Do you want to overwrite anything…

Hello @Veeraiah Motukuri Welcome to the Atlassian community. Can you provide a screen image of a user story issue that you would want to retrieve and point out in that image the linked issues that you are trying to also retrieve? Also, please tell us what you have already tried, and how the results of those tries did not…

Hello @Yi Meng It sounds like you might be working with an Automation Rule. So that we can help you properly debug that rule please provide us screen images showing the entire automation rule, the details of each step, and all the details from the audit log for execution of that rule. You may also want to incorporate Log…