Trudy P Claspill Community Champion

@John Funk I think the point @Chris Kite is trying to make is that does not appear in the first response in the thread, but rather is buried in the back-and-forth within the response thread. And that it is, perhaps, unclear that the "Accepted Answer" applies to the entire thread, not just the first response in the thread.…

Hello @BKT Helpdesk Please provide the detailed steps you are trying to execute and the problems you are encountering while executing those steps.

Hello @IT Support Welcome to the Atlassian community. Since we are a user community we cannot view any information about your current subscription. Have you always been on a free trial, or did you upgrade to a free trial of a higher level subscription? How many users have you given access? Can you confirm this is for a…

Hello @Amber Higgins Welcome to the Atlassian community. Are you working with Jira Cloud or Jira Data Center? To find out, click the Help button near your avatar and then select the About option, and tell us what it says. Jira DC will show some version information where Jira Cloud does not. What are the custom field types…

No that isn't possible. The subscription level applies to the product, not to individual users. The Premium trial will enable Premium features for the product. Some of those features, like Plans, have permission settings that can limit access to subsets of users 

Hello @App-User Welcome to the Atlassian community. What kind of project does this concern? Get the project Type information from the View All Projects page under the Projects menu. What happens when the user tries to view the board? If they get a message, what is the message. Is "Customer" the full name of the project…

Hello @Alexandra Peia plusBusinessDays() is not a function that can be used in a JQL statement directly. You can use it as part of a smart value to calculate a date that will be substituted into the JQL in the Automation Rule. Put curly braces around it thus: duedate = {{now.plusBusinessDays(18)}} You said you tried curly…

Hello @Ashish Kumar To the best of my knowledge there are no options available to change which of those primary menus are displayed or hidden. You could open a support ticket directly with Atlassian to find out definitively. https://support.atlassian.com/contact/#/

Hello @Daniel Macovei Welcome to the Atlassian community. Quick filters are only for filtering. They can reduce what is visible to a subset. The cannot reorder the data. The order of the data is established by the core filter used by the board. This is expected functionality, not a bug.

@Chris Kite I appreciate you clarifying the points you are trying to make. Acceptance of an answer does not equate to the answer being in the first response within the response thread. The answer often appears farther down in the response thread. Frequently there are several exchanges as elements of the scenario are…

Hello @Jon Platt The short answer is you cannot achieve that with only the native JQL capabilities. It might be possible to achieve it with the help of a 3rd party app. Are you open to considering getting a third party app to meet your needs for this report? Or it might be possible to achieve with an automation rule that…

Hello @DavidWheeler Welcome to the Atlassian community. What do you consider bad about that information? Each describes a valid method of viewing all the issues in a sprint, relative to a Scrum Board. Another way to find all the issues in a specific sprint would be to execute a JQL statement like: sprint = {sprintID} You…

Hello @Chris Kite An accepted answer does not necessarily mean the problem is solved. It may mean there is an explanation provided for the behaviour that is observed, which is the case here. The behaviour observed is that new Components can't be created from the view/edit screen. The explanation is that such functionality…

Hello @Swati Choudhary Welcome to the Atlassian community. What you are seeing on the calendar is one task with the key of LD-1 and Summary of "Work 1". The bar that you see is the time span between the Start date and Due date that you specified for that task one task. The circling arrows that you see next to the Summary…

Olá @Diogo Malvezzi , Bem-vindo à comunidade Atlassian. É possível que seu e-mail tenha sido suprimido pela Atlassian devido ao excesso de e-mails devolvidos ou por outro motivo. Estou sinalizando sua publicação para alertar os membros da equipe Atlassian para que investiguem. --- Hello, Welcome to the Atlassian community.…

Hello @Judit Barki Welcome to the Atlassian community. Are you working from Russia or Belarus? Atlassian does not support creating new product subscriptions in that case. Refer to https://www.atlassian.com/blog/announcements/atlassian-stands-with-ukraine

Hello @Maria Flores Yes. The subscription type (Standard or Premium) applies to the product, not to individual users. If your subscription is Premium, everybody gets the Premium features (unless there are permission configurations available and set to limit what they can access).

I found a few references that you may find helpful. https://docs.adaptavist.com/sr4js/9.8.0/features/listeners/built-in-listeners/send-a-custom-email https://www.scriptrunnerhq.com/help/example-scripts?ScriptRunner%5Bquery%5D=%22basics-send-email%22…

Thank you for that additional information @Ingrid Jin What type of project does this concern? Get that information from the View All Projects page under the Projects menu. Find your project in the list and tell us what it says in the Type column. What I want to determine is if it is a Company Managed or a Team Managed…

And you have published the rule, correct? And you are transitioning a Task issue to Done in the project specified in the rule's Project Scope, correct? If the answer to those questions is Yes, then the rule should be getting triggered under normal circumstances. Can you show us what appears in the rule's Audit Log after…

There is also an active incident that was causing delays with running Automation rules. https://jira-software.status.atlassian.com/

Hello @Graham Freeman Welcome to the Atlassian community. Is the sender of the email set up with an Atlassian Cloud account and specified as a Customer of the JSM project where the issue gets created?

for the mapping 3. and 4. above, you simply need to return these sub-tasks via JQL * ex. type = "Feature Sub-task" Then do a bulk edit, change the work type and move to the new project. This should be doable in one bulk move per work type (Feature Sub-task, and Bug Sub-task) Good suggestion!

Is the rule Enabled? What have you specified as the Project Scope on the Rule's Details page? Rules may be for an individual project, for multiple specified projects, or Global (for all projects). The Project Scope on the Rule Details page is what determines in which projects the trigger event will be recognized. If you…

This would be a very simple task to complete with Automation for Jira. Have you considered installing the plugin? It is free, and provided by Atlassian. You would have to install a version that is compatible with your version of Jira DC.

Hello @Luyang Zhang The short answer is that you should look at using the REST API for this. The Bulk Move endpoint is what you would use for the conversion. https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-bulk-operations/#api-rest-api-3-bulk-issues-move-post You would use other API endpoints to…

Hello @Keith Tasker That is not currently a supported feature in Jira. Jira does not automatically make a Components filter available like it does for Epics, Labels, Types, etc. And Jira does not support customizations to make new Quick Filters based on Selection Lists. At this time the only option is to make Query-based…

Hello @Julie Santiago Have you looked at the Cross-Project Release functionality that is natively available in the Premium Jira Cloud subscription? https://support.atlassian.com/jira-software-cloud/docs/how-do-single-project-and-cross-project-releases-differ/…

Hello @Mihai D Welcome to the Atlassian community. What is the Project Scope for that rule? Look at the Rule Details page for that information. Have you published the rule? Have you enabled the rule? Are you creating an item within a Project specified in the Project Scope? Automation rules are triggered by the completion…

Hello @Ashish Kumar What you did assures that the users can see the project you modified. It has no impact on whether or not they can see other projects. The ability to see other projects is governed by the permissions applied to the other projects. If you have other Team Managed projects that have their Access set to Open…