Trudy P Claspill Community Champion

Hello @Pratik Airy Welcome to the Atlassian community. How long has it been since anybody accessed the product? When did you receive the notice that the product was deactivated? Free Jira subscriptions are deactivated after 120 days of inactivity, as stated in this document:…

Hello Steven, An alternative would be 1. Create a custom field that will be set based on a match between the Summary and Name. 2. Use an Automation Rule to review the Features periodically and set the field appropriately 3. Optionally add Automation Rules that will be triggered by changes to the Name or Summary fields of a…

Hello Luis, Thank you for that additional information. Our answers have been marked as Accepted. Did our responses actually help you solve your problem? I suspect we have not yet arrived at a solution. If the users have JSM Agent licenses and get added to the Service Team role in the project, then they will have full…

Hello @SUVARNA Dixit Your question is not the same as the original question. Please start a new Question by clicking on the Ask a question button at the top of the screen.

Thank you for that additional information. It sounds like what happened was that after your Premium trial expired you entered a period where you were being charged for use, and you passed a billing date for that use without paying. If you don't pay for the product, it gets deactivated. The product will need to be…

Hello Lana, My first question in my last response was to ask for clarification on whether you truly meant you were updating "child" issues as defined by the issue type hierarchy or if you wanted to update generically linked issues. Based on your response above about "linked to only one other thing" I understand you are…

Hello @Neil Hunt Welcome to the Atlassian community. The document you references provides the feature comparison, and it indicates that User Activity audit logging is not part of the Premium plan. The Audit Activities page you referenced lists the "site change" activities tracked in the Audit log, which is available in all…

You can create an Automation rule that uses the Schedule trigger, and provide a JQL that will select the 67 issues. Then add an Edit action that would copy the data to the appropriate fields. The Edit action will run against each issue found in the JQL you put into the Schedule trigger.…

Do you have any hierarchy levels above Epic? I had the same experience when I replicated this in a project that has just the three hierarchy levels. Reviewing the documentation for parentsOf()…

Al pagar su suscripción anual, debe elegir un nivel de usuario para la duración de la misma. Para JSM, existen los niveles de usuario 1-3 y 4-5. Al renovar, puede contactar con el proveedor para cambiar su nivel a uno inferior. Si aún no ha completado el año de pago, es posible que el proveedor no le permita reducir su…

Hello @Shira Gazit What, exactly, have you tried? And how did you determine that it did not produce the desired result? What are the customer access settings for the project?

Hello @Luis Andino Rodriguez Do you have both JSM and Jira products on your site? Are you trying to grant this access to users who are licensed users of your Jira or JSM product? Or are you trying to grant access to users who are only Customers of your JSM product? If you have the Jira product, and you are trying to grant…

Hello @Steven Johnson Comparing one field to another in JQL is not supported. How often do you need to do this? It could be handled in an Automation Rule. You could create a rule with a Schedule trigger that runs a JQL to get the Features. You could add a Condition to compare the Summary to the Name using the smart value…

Hello @Mario Ménard Welcome to the Atlassian community. Does this concern the Confluence Cloud Whiteboard functionality? If so, I'll move your question to the forum for Confluence. What process did you use for your system migration? Were you migrating from one Cloud instance to another? Assuming this was a migration from…

You're welcome. If my response adequately addressed your question, please consider clicking on the Accept Answer button to mark your Question as Solved.

How many issues do you need to process? As I mentioned, you could do this with Automation Rules. There are limits to the number of issues that can be processed in a single run of an Automation Rule. https://support.atlassian.com/cloud-automation/docs/automation-service-limits/ There are also limits to the number of…

Hello, Thank you for that additional information. I am still not clear on what a user can do with a task that is "available" vs. a task that is "unavailable". What does the user do when they "handle/work on" a task? How do they interact with that task in Jira? Should be prevented from... * making any edits to the task *…

Hello @Sambarta Das Chowdhury You can see that you plan now says Standard in the second column. You will be charged for a Standard plan on your next billing date (May 18, 2025) if you don't reduce the number of licensed user to 10 or few and then also change your plan back to Free. If you click on the 11 you will be shown…

Example:

Ah, I missed that resource! Thanks, @Marc -Devoteam- I'll give that a try and report back if it satisfies my needs.

Hello @Nick Rowe (Quanta) The options you found are the only ones available natively from Jira for use within the Issue Details view. Using the Search functionality you can specify a filter for all issues under a given parent and then specify alternate ORDER BY clauses. There is no GROUP BY option. Within an agile board…

Thank you for that clarification. I will move your question from the Jira Questions forum to the Confluence Questions forum then.

Hello @Jennifer When you say the dependent task should be "available for assignment" only when the predecessor task is complete, what exactly does that mean to you? * The Assignee field can't be set? * The status can't be changed?

Hello @Angelo Cavallini Welcome to the Atlassian community. I have flagged your post to raise it to the attention of Atlassian Team members. You should hear from them within 2 business days.

Hello @Beeramgunta Saivinay You could accomplish that with Automation Rules functionality. Are you familiar with that functionality? https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/ Is this a task that you will need to keep doing for new issues? Or do you need to do it only for existing issues,…

Hello @Joseph Veal-Briscoe Is the form submission causing Jira issue to be created? Are you trying to update another date field in the Jira issue to be 10 days later? Or is this scenario related only to activities and data within Confluence?

When "unlabelled" appears in the Epic Link field the most common explanation is that the Epic issue's Epic Name field is blank. But there are a few other possibilities as well. Refer to this KB article: https://support.atlassian.com/jira/kb/epics-displaying-as-unlabeled-in-jira-server/

Hello, In your first image, there is a link on the right side that should translate to "Manage subscription". if you click on this: ...do you get a new screen that lists your subscriptions with the Change Plan option shown? Unfortunately I do not speak the language to which you system is set, and I don't have a tool for…

Hello @Joe van Teylingen To directly answer your question there is no publicly available documentation for deciphering Hash and Trace codes when an error occurs. Those codes are useful only to Atlassian Support team members. I believe that they may be used as tags within log files, and when provided to Atlassian it helps…

Hello @Wu, Saijie Welcome to the Atlassian community. The Jira Product Administrators of your Jira instance can create new projects for you. They may also enable specified user groups permission to create Team Managed projects without the assistance of a Jira Product Administrator. You will need to contact the Jira Product…