Trudy P Claspill Community Champion

Hello @허도웅(Heo DoWoong) Thank you for the additional information. The message you are getting when trying to access the Manage option does not appear to be related to permissions. It seems to indicate a problem with the subscription management function. You could try contacting the Billing and Licensing Support team for…

Hello @Joshua Stokes You can download the installer from the Versions page of the Atlassian Marketplace listing for the app. https://marketplace.atlassian.com/apps/1222010/jira-cloud-migration-assistant/version-history Be advised, though, that your system will need connectivity to the Internet to execute the migration.…

Hello @Ramesh Welcome to the Atlassian community. What type of project does this concern? Get that information from the View All Projects page under the Projects menu, looking at the Type column for your project in the list. You said you want to hide the field when it is selected in the parent issue? Do you mean when a…

Hello @허도웅(Heo DoWoong) I don't know what message you are seeing because I don't have an app for translating text in images. Can you paste the message text or an English translation of it? You must have specific roles assigned to you in order to access the Billing page. What roles are assigned to you?

It has been my experience that when those filters are used in the Timeline then only the issues that match the filter will be shown in the timeline. If you have a paren that matches the filter but some or all of the children under it do not, then the children that do not match the filter will not be shown. Is that not what…

Hello @Kellie McWhirter In what manner do you want to edit the field configuration? I don't quite understand what you mean by the statement. Can you elaborate? I know there's a way to do it because it has several screens with different screens in it If you can provide screen images of what you are seeing, that might help.…

Hello @inal98 Welcome to the Atlassian community. According to this page https://www.atlassian.com/licensing/purchase-licensing#ordering ...the discounts available are different per product, and available to qualifying academic institutions. In what way is the price incorrect? Are you not being quoted a price that matches…

Thank you for that additional information. That is very helpful. First the "some errors" status of the rule is referring to the problem with the Send email action having no value for the To field. Second, by using the parentIssuesOf() function you are getting both the direct parent and the grandparent of the Epic. I think…

Hello @Zhenzi Song Welcome to the Atlassian community. Are you now paying for your subscription or still using a free trial? If you go to https://admin.atlassian.com and looking at the Billing page does it show that you have the Jira product, Jira Service Management product, or both? If you are now paying for your…

Hello @Michelle Lowe Welcome to the Atlassian community. Are you on a monthly billing cycle or an annual billing cycle? You can get that information from the Billing page at https://admin.atlassian.com, if you have access to the information. If you are on an annual billing cycle you can change your user tier when it is…

Hello @sanjjoy rio Thank you for that additional information. Are you using a Premium or Enterprise subscription, versus a Standard or Free subscription? Have you modified your issue type hierarchy? The default issue type hierarchy is: Epic > standard issue types > subtask issue types You mentioned though that you plan to…

I agree with @Aaron Williams suggested solution.

You are welcome! If you were able to resolve your issue with the information from my responses please consider clicking the Accept Answer button to mark your Question as Solved. That helps others searching the Community find posts with validated solutions.

Hello @Abhijeet Gaikwad Welcome to the Atlassian community. What happens when you try to log in? Do you get some sort of message? If so, what is the message?

Hello @Kyle Burgess Welcome to the Atlassian community. In JSM projects the Board option is part of the Views feature. Refer to https://support.atlassian.com/jira-service-management-cloud/docs/enable-new-views-for-your-service-project/ Let us know if you have additional questions on this topic.

Hello @DarlingtonIsaacs Welcome to the Atlassian community. Have you checked your Spam/Junk mail folder in your mail client? Have you ever been successful in logging in to Atlassian Cloud with that email address? Have you received any emails from Atlassian in that email account?

You can add a new Asset object by clicking the Create button at the very top of the screen next to the Search field.

Thank you for those screen images. From that I can now tell that your system is not using the new navigation yet. The Board Settings option I described is seen only in the new navigation. Have you updated the workflow(s) used by the issues shown in the board so that the Backlog status and UAT status are part of those…

Can you provide a screen image of the screen where you are clicking the dots? What do you get if you select the Configure Board option? Can you provide a screen image of that also?

Is the new status already included in the workflow of the project issues that are shown in the board? If so, then to map the Status to a Column of the board... When viewing the board you should see the name of the board in the navigation panel on the left. If you hover your mouse over the space to the right of the board…

Yes, that sounds correct. Users that have only the JSM Customer license can access the Jira instance only through the JSM Customer Portal. To access the Jira instance through the full UI they need either the Jira User or JSM Agent license. Note that users who have only a Customer role don't count towards your licensed…

Hello @Toni Campbell Thank you for that additional information. Your post tags say that your Product Plan is Premium. The Plans (a.k.a Advanced Roadmaps Plans) functionality is part of that Product Plan, though you may not have been granted access to it. The lack of selection under the Types pull-down means that all issue…

Hello @Joshua Stokes Welcome to the community. User do not generally receive a notification when they are added to a project. Do you have only JSM on your Jira instance or do you also have Jira? What product licenses have been granted to these users; Jira, JSM Agent, JSM Customer?

Hello @Expert Welcome to the Atlassian community. Can you provide screen images from the screen where you see the white space and the screen where you do not see the white space? Obscure any confidential data.

Hello @Toni Campbell Did you create a Plan through the Plans menu, and is this the Timeline associated with that Plan? Or is this the Timeline associated with a Board? Does the filter include the child issues under those two Epics? Are the child issues in the same project as the Epics?

Hello @Brooke Admin Welcome to the Atlassian community. What type of project are you using? Get that information from the Type column on the View All Projects page under the Projects menu. The method for modifying the board depends on the type of project.

Hello @Soumyadeep Mukherjee Welcome to the Atlassian community. Exactly what update do you want about the Labels? Do you want to add 1..n Labels to X issues without removing the Labels that are already there? Do you want to remove 1..n Labels from X issues? From the List view of a board/project there is a Bulk Edit option…

@Kunal Kanojia While @Björn Gullander Eficode 's answer satisfies the simple requirement for the question I posted, your answer will also be valuable. I have another scenario where I need to schedule selection of Assets and create an issue for each one. The issue types I am creating have a required field that I'm not…

Hello @Bob Irving Welcome to the Atlassian community. You mentioned two different things; your "organization" being deleted and receiving a message that a "team" has been deleted. First, the messages seem to be applicable to Jira Cloud, but you flagged your post as being for Jira Data Center. Can you confirm for us which…

It sounds like you have Centralized User Management. This page describes the different types of admin roles. https://support.atlassian.com/user-management/docs/what-are-the-different-types-of-admin-roles/ The purpose of a User Admin is to manage access to the individual products, not to the sites in the organization.…