Trudy P Claspill Community Champion

Hello @Jira user Your post tags indicate you are using a Standard subscription for Jira. Is that correct? If so the work type hierarchy is Level 1: Epic |-- Level 0: standard issue types (i.e. Task, Bug, Story, Feature) |-- Level -1: sub-tasks A given item's parent can be only from the work item types in the level directly…

Hello @christian_vonahlen Welcome to the Atlassian community. Are you using the built in Claude connector or a custom MCP configuration? Have you tried: * Sign out of all Atlassian apps and Claude sessions in your browser * Open a private browser window and sign in to Jira * In the Claude app trigger the Jira connection…

De nada!

Gracias por la información adicional. Parece ser una imagen de https://admin.atlassian.com, de la página "Aplicaciones" / "Aplicaciones de Atlassian". ¿Ve el mensaje al hacer clic en el signo de exclamación dentro del triángulo junto a la aplicación? Esto generalmente indica que hay algún problema con su suscripción, como…

Hello @Chris Marshall You may be experiencing impacts similar to what another community member mentions in this earlier post. https://community.atlassian.com/forums/Jira-questions/Timeline-view-in-Jira-spaces-has-changed-over-the-weekend/qaq-p/3254262 @Arkadiusz Wroblewski found an article discussing changes released by…

Hola @Yuske , ¿Qué sucede cuando lo intentas? ¿Podrías enviarme una captura de pantalla de lo que ves? ¿Podrías proporcionarme el texto de algún mensaje que estés recibiendo para que pueda copiarlo en una aplicación de traducción? Además, ¿esto está relacionado con tu otra publicación aquí?…

Welcome to the Atlassian community and the Atlassian Champions @Roman Gagarskiy !

Hello @MrDo When you say your "Jira account" do you mean the Jira site; i.e. https://<name>.atlassian.net/jira ? And if so, was it a Free tier subscription? If so, Atlassian has a policy to deactivate Free tier subscriptions that are left dormant for 40 consecutive days. There are warning emails and a final email on the…

Hello @Hollywoodv Music Business Welcome to the Atlassian community. You will need to reactivate the subscription under the Premium plan initially. Then immediately downgrade to the Free subscription. If you do that immediately you should not be charged for any time on the Premium plan. If you want to get confirmation that…

Thank you for that additional information @arielei I am unclear if you are trying * to move Confluence Cloud content from one cloud site to another, * to move Confluence Cloud content from one cloud Organization to another, or * not moving the content at all and just trying to update the email addresses of the users. Can…

Hello @ajay Welcome to the Atlassian community. Since we are just customers like you (and vendors and partners) we can't do anything to directly assist you with reactivating your subscription. Did you raise a case through https://support.atlassian.com or Have a question on pricing, billing and licensing? Why was your…

Hello @arielei Do you mean that in the source site users access data with a login like user1@source.com and in the destination site the same person accesses data with a login like userA@destination.com? If so, currently there is no automated method available to customers to merge separate Atlassian Cloud accounts into a…

Hello @Robin Ma Unfortunately we cannot assist you directly. As @Arkadiusz Wroblewski said we are just community members like you. We are also customers (and vendors and partners) of Atlassian. We don't have access to anybody else's accounts besides our own. You will need to reach out to Atlassian through the link provided…

Hello @Andrea C Have you explored the External User Security Policy option of Atlassian Guard? That can help you enforce SSO for the external users when they try to access your site, specifically. But before they access your site they are accessing the Atlassian Cloud ecosystem. Since the users are not managed by you, you…

Hello @Robin Ma Welcome to the Atlassian community. Disclaimer: I am not an Atlassian support engineer. I can offer only advice on your situation. The tags on your post indicate you are using a Free subscription. Was your subscription Free, paid Standard or Premium, or a free Trial of Standard or Premium? If paid or Trial,…

Hello @Fionnuala Quinn Welcome to the Atlassian community. In your search for answers did you get any direction to contact Atlassian Billing Support through the following page? https://www.atlassian.com/company/contact/purchasing-licensing#/

Olá @Edemilson Soares , Bem-vindo à comunidade Atlassian. O e-mail que você mencionou geralmente é um dos dois e-mails enviados antes da desativação; cada um deles informa a data em que o site será desativado. Esses e-mails são enviados com 2 semanas e 1 semana de antecedência em relação à desativação, o que significa que…

Hello @Jeremy Corbett Welcome to the Atlassian community. I sympathize with your frustration. Browsers may cache your Atlassian identity so that when you move between products you don't have to keep logging in. If you know you are accessing Confluence as A, and you want to access Jira as B some of your options are: 1. Open…

Hello @Tim Ma The tags on your post indicate you are using a Free subscription. Are you really using a Free subscription, or are you on a Trial of a Standard or Premium subscription? I ask because in Free subscription the Add People button is disabled. It would be available, though, if you are on a free Trial of a Standard…

Hello @Varsha Joshi I'm not sure I understand your question. The Platform Experience is available at all plan levels. https://support.atlassian.com/platform-experiences/docs/goals-and-projects-app-availability/

Hello @Robin Bailey Welcome to the Atlassian community. As a debugging technique I recommend that immediately before this Condition you use a Log action to print into the rule log file the value generated from your smart value. That may help you debug what is going wrong in the condition. Also, I don't think "today()" is…

Hello @Scott Hassell An Automation flow is triggered when an event completes; i.e. the transition to done has already completed. They can't be used to block the transition directly. Some alternatives: 1. An Automation flow triggered when the Epic transitions to done, which checks if there are any not done children. The…

Hello @Arivanandhan Chitheshwaran Welcome to the Atlassian Community! We are glad you are joining us! Please review the Guidelines for Rules of Engagement in this community. From that you will see that adding to Questions that are older than 6 months (and this one is over 2 years old) is discouraged and referred to as…

That is a good question @Barbara Szczesniak . I'll pass that on to the community managers. I see that suggestions do come up when writing a new Question, but the suggestions look like they may only be for other Questions.

Thanks, @Martin Runge ! I do hope that the information proves useful!

Hello @Corey K Welcome to the Atlassian community. Exactly how do you intend to change the Epic issues to another issue type? Will you be using the Move action to change the issue type? In Jira the native hierarchy is: Level 1 = Epics |-- Level 0 = "standard" issue types (story, task, bug, etc) |-- Level -1 = sub-tasks A…

Hello @Varsha Joshi Projects (and Goals) is part of the Platform Experience. You can find some information on that here: https://support.atlassian.com/platform-experiences/resources/ I have not yet found anything in the Learning center.

Hello @Rosa Fossi Welcome to the Atlassian community. There are third party apps that can help you expand access to Jira data outside of the Jira application itself. That would, however, incur additional cost. Are you willing to consider a third party app?

You could also reach out to an Atlassian Solution partner. You can find a directory here: https://partnerdirectory.atlassian.com/ Disclosure: I work for Praecipio , an Atlassian Platinum Solution Partner.

Hello @Lisa Mc You can get product pricing information from Atlassian's site by selecting a product from the Products menu and then selecting the Pricing menu. You can find contact links on this page. https://www.atlassian.com/company/contact