Trudy P Claspill Community Champion

I'm glad you found a solution! Can you share the link to the documentation that mentioned using the workspace ID?

What URL are you accessing? Can you double check the identity that is shown when you click your avatar in the support portal, and make sure it is the one that is granted Organization Admin privileges? Have you tried in another browser application or private browser window? I have not ever heard of a scenario where a person…

Hello @Mark Capill Welcome to the Atlassian community. Do you not see the Raise a support request option below the AI dialog?

Hello @Rich Szabo Welcome to the Atlassian community. You can still get the last updated data for a page by clicking the ... button in the upper right corner of the page and selecting either Version History or Advanced Details. Otherwise I have not found a setting to add it back to the page header information the way it…

Hello @Nguyen Tong Tran If you are still having issues have you tried contacting Atlassian Billing and Licensing support? https://www.atlassian.com/company/contact/purchasing-licensing#/

Hello @Yael Muñoz Welcome to the Atlassian community. The replication of a newly created issue into other projects could be caused by an Automation Rule. If an automation rule is being triggered you can find evidence of that in multiple locations. 1. Look at the Automation panel in the original issue details view. Click…

Hello @Brandon Edwards Welcome to the Atlassian community. To enable us to help you, can you please provide screen images of the following: * Your entire automation rule. * The details of any step where you are using smart values * The details of the rule execution audit log entry for an execution that matches the steps…

I didn't see @Bill Sheboy 's response before posting my own. Bill knows way more about the complexities of Automation than I do, so his answer is more likely to be correct than my untested theory.

Hello @Marvin Brand What is the field type for customfield_10110? Looking at the example for using If and equals it seems like this should work: {{#if(equals(customfield_10110,triggerIssue.customfield_10110))}} {{#lookupIssues}} {{#if(equals(customfield_10110,triggerIssue.customfield_10110))}} * {{key}} {{/}} {{/}}…

Hello @DeAnna Law Are you open to considering an upgrade to the Premium plan? With that you would have access to Analytics: https://support.atlassian.com/confluence-cloud/docs/view-analytics-to-see-how-content-is-performing/ You might consider upgrading to a trial of the Premium plan to gain access temporarily to Analytics…

Hello @GlenellRosburg What type of project does this concern? Get that information by clicking on the ... button next to the project name in the left sidebar. In what manner are you making the fields required? Did you set that in the Field configuration at the project level? Are you using a validator in the workflow? If…

Thank you for the additional information. Disclaimer: I am not an expert in Okta configurations. It appears that the user's employer is restricting which employees can access Atlassian Cloud products by requiring Okta authentication and then setting Atlassian Cloud application access through Okta. It seems like if you want…

Hello @Jagadish Karem Welcome to the Atlassian community. Exactly where in the login process is the user encountering a failure? And what is the exact message that they get? If they have an account managed by their employer and that employer requires Okta SSO for logging in with a company-provided email to Atlassian Cloud,…

Hello @Jenny Hunter Welcome to the Atlassian community. What kind of project does this concern? Click the ... button next to the project name in the panel on the left and the pop-up will show you the project type. If you are working with a Team Managed project you won't see a "Permissions" option in the Project Settings.…

Is your environment using Centralized or Original User Management? Which specific set of steps are you following? At what point does what you see stop matching the instructions? Can you provide a screen image of what you see? Are you not finding the Portal Only Customers option or not finding the Edit Full Name option?

Hello @Scott Derderian Some of the information can be changed indirectly. For example, each Issue Type has a description. If you change the Description for that issue type in the Work Types configuration then it will be updated in the pop-up. You can change the descriptions associated with Priority Levels, Statuses,…

Здравствуйте! @Varvara K_ Не могли бы вы подробнее объяснить, что вы подразумеваете под фразой «все действия, выполняемые с задачей на каждом этапе, должны быть полностью отображены в основном тикете»? Действия могут включать в себя: - обновление полей в задаче - добавление, редактирование или удаление комментариев -…

Good luck! It would be great if you report back here what you learn. Maybe somebody else will encounter the same issue and benefit from your experience.

Hello @Sandra Mack Can you provide a link to the instructions you are using? I found these instructions: https://support.atlassian.com/user-management/docs/edit-name-for-portal-only-customers/ Is your environment using Centralized or Original User Management? What is your level of admin access? Are you an Organization…

This is beyond my skill set to debug. I recommend that you open a support case directly with Atlassian Support on this: https://support.atlassian.com/contact/#/

Thank you for the additional information. With the default configuration of Mail Server and Mail Handler anything sent to that email address Jira will attempt to process as a comment for an existing issue. If you want to also process the emails to create new issues when a pre-existing issue is not identified (by its key in…

You would build the JQL out of the criteria you specified in your conditions, without the smart values, because those describe the issues you want. Build the JQL in the Filters > Search Work Items screen first to make sure you are getting the right issues. Your Condition criteria are: If: {{issue.duedate.jiraDate}} >…

Hello @Steven Sutherland When using a Scheduled trigger you must have a step to select the issues of interest. This is done by defining a JQL within the trigger itself or using an action after the trigger to get a list of issues, like the Lookup Issues action. You don't have an action after the trigger based on the images.…

Hello @Lisa Maxwell Welcome to the Atlassian community. As this is a user community it is not the best avenue to get feedback to Atlassian. In the Jira application there is a Help button (a question mark) near your avatar. Clicking on that you will find a Feedback option. Use that to send your feedback directly to…

Hello @Jan Tryggvason Welcome to the Atlassian community. Only administrators will be able to submit a case through the link provided by @Matteo Vecchiato For billing and licensing issues you can contact the Billing and Licensing Support team through this page:…

So, this is the same problem you wrote about in your previous post. Do other users have the same problem with this calendar? Have you tried clearing your browser cache, using a private browser window, or using a different browser application? Are you using a paid subscription? Have you reported the problem to your…

Hello @Linus Holman Welcome to the Atlassian community. Go to Filters > Search Work Items. Create a search entering criteria for the Status values of interest. Execute the search. Are you wanting to see this in a specific screen that you currently view, like Backlog or Board? If you are new to using Jira you may want to…

Through Firefox are you able to login to the base URL - https://isc-pen-jira.atlassian.net/jira ? Has Firefox ever worked for you to access data in that site? Are you using the latest version of Firefox?

Hello @sravani vennapusa Can you provide a screen image of what you are seeing? Is there anything within that box for you to click to get more information? Have you tried using the Development Tools of your browser to examine what is happening behind the scenes? Is this the same problem you posted about 3 days ago here?…

You are correct. My mistake. Double check if the value you are using in your comparison includes a leading or trailing space. Otherwise I'm not sure why it would not work for you. I recreated the scenario you have using the same smart value comparison you have, and it worked for me. It also works for me to use the simpler…