Trudy P Claspill Community Champion

Hello @Melissa Bradford [C] I tried out this feature to create a custom project template (available only in Enterprise plans) and then created a new project from the template. Here's what I found. For the new project made from the template the following items were copied and given a new name: * Workflows * Workflow Scheme…

Adding to this... This context configuration requires you to select User Groups and/or Project Roles that contain people who CAN be selected. There is not an option to configure it to DISALLOW selection of members of specified groups or roles. You would have to select all the User Groups or Project Roles that would cover…

Is that all the code you have in your validator? Can you provide a screen image that shows the configuration of the validator? By using it.destinationObject.resolution in your criteria you are looking directly at the Resolution field of the issue, not the Status of the issue. It is possible for the Resolution field to be…

As I recall you need to have the native "Due date" and "Start date" fields added to the Field Configuration for the project and possibly to the Screens for the issue types in the project. You should be able to make those additions even for native, locked fields.

Hello @Randy Triezenberg There are two Billing experiences available in Atlassian Cloud, so you must first determine which Billing experience is applied to your environment. The reference link you provided is relevant if your Organization is under the Improved Billing Experience. In the Improved Billing Experience only…

Olá @Alexandre Rocha Machado , Bem-vindo(a) à comunidade Atlassian. Você pode encontrar materiais de treinamento aqui: https://community.atlassian.com/learning/certifications/jira-administration-for-cloud Você pode encontrar informações sobre o processo de certificação aqui:…

Hello @Lisa Knapp Based on you talking about field and screen configurations, is this for a Company managed space? Is it for a Business space or a Software Space? If it is for a Software space then the Timeline is associated with a Board. If the board filter was changed such that it encompasses more than one project then a…

Thank you for that additional information. First you should remove the Condition that you have added within the rule Trigger. That is meaningless. {{fieldChanged.startdate}} is not a valid smart value in this case. Do you have something set up elsewhere to ensure that the Due date is never set earlier than the Start date?…

Hello @shyam sunder rn Welcome to the Atlassian community. Can you provide a sample of the CSV data showing your use of the "Parent-child" link? Can you get the Inward and Outward descriptions for the "Parent-child" link type from you Issue Link Types configuration screen? The import process can create only an Outward link…

Hello @Danielle Alota Welcome to the Atlassian community. When asking for help with an automation rule it will enable us to help you more effectively if you provide screen images of your entire rule, and screen images detailing the steps that use smart values, as well as the details from the rule execution audit log entry.…

Hello @Yanick.Robert Welcome to the Atlassian community. Atlassian is rolling out a Calendar view option for the JSM app. You can find more information here: https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-work-with-a-calendar/ Since this is still rolling out, it may not be available on your…

Hello @Rogers, Scott J Welcome to the Atlassian community. Have you previously been able to access the Jira UI directly? Have you also previously been able to access the Customer Portal for your Jira instance? Have you reported this issue to the administrators of your Jira system?

I haven't gotten one of those messages for a long time, but doesn't the "contact us" link lead to the Technical Support portal at https://support.atlassian.com/contact/#/ If that is the case and the person does not have a paid subscription, would it not prevent them from opening a technical support case? They would have to…

Hello @Andreas Brekken If you are the Organization admin for the site you can try following the guidance in this document: https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/ Make sure you follow the instructions in the first section to reactivate an inactive subscription, not the second…

Hello @Simon Huprich How are you making changes to the fields? Are those changes being made inline in the Work Item View such that one field is changed and saved and then another field is changed and saved? Or do you use a workflow transition with a screen where you can choose to change one or the other or both? Is the…

Hello @Victoria Jory Welcome to the Atlassian community. Yes, there are a few ways to accomplish this. First, start by creating a Filter that selects the work items of interest. If they are all of the type "Event", you can start with the filter: issuetype = "Event" Since you are on the Premium plan, if you have enough…

Hello @Jean Neethling Concerning your secondary issue: !! I need to add, I might have been a little hasty on my reply. I have made a few other changes and the notification change worked. We do still have an issue though, cause the form that needs to be filled out, won't necessarily be filled out by members of our company…

I am not aware of any relevant third party apps that can be used with Service projects. There could be one of which I am unaware. Adaptavist's ScriptRunner Behaviours can be used to change a field to read-only, but currently it can be used only with Software projects. The same is true for Appfire's Live Fields app. Based…

Hello @Varvara K_ There is no permission associated specifically with the Priority field. Users with the Edit Issue permission will generally have the ability to edit that field. If you want to limit the ability to Edit the field you can consider this solution that applies only to Company Managed projects: 1. Remove the…

Hello @Brian Alexander Welcome to the Atlassian community. I wrote an article on this topic which you may find useful: Updating dependent task's dates when predecessor task date changes 

Hello @Nagy Szilvia Nóra Welcome to the Atlassian community. That change request has been made previously and Atlassian has closed it as "Won't Fix". Refer to: https://jira.atlassian.com/browse/JSWCLOUD-20914 However a newer copy of the same change request is still open and you can add your vote to it.…

Glad I could help! Please consider clicking on the Accept Answer button above my responses to mark your Question as Solved. This helps other searching the forum find posts with validated responses.

Edit your workflow. Choose the transition. Click on the + next to Rules On the left select Validate details. On the right scroll through the list and select Validate a field For Validate that field select Matches regular expression For For this field choose the custom number field that you previously created.…

I realize you are using the new workflow editor, so the terminology is different. I don't have access to my Jira environment to double check the terminology in the new editor, but I will do that tomorrow. I believe it still has the concept of Conditions (aka Restrictions) and Validators. I just don't recall the term the…

Hello @Aparna Welcome to the Atlassian community. I have flagged your post to raise it to the attention of Atlassian team members. They should reply within 2 business days.

Thank you for that additional information. If you are limited to only the functionality natively available in Jira, and you want to be able to use a validator in this scenario, then the only option currently available to you is the one I suggested in my answer in this post.…

Hello @TCastro Welcome to the Atlassian community. We use Jira Cloud and have the ability to add a restriction to the "Story" to prevent users from moving to "Done" if subtasks are not "Done". This solution hides the Workflow status "Done" but does not provide any sort of explanation to why users can not see the status…

Hello @TCastro Welcome to the Atlassian community. It appears you have started your own Question post on this topic here: https://community.atlassian.com/forums/Jira-questions/Prevent-Parent-from-being-Done-if-any-children-are-still-open/qaq-p/3165409 If you think this post and responses from November are relevant to your…

Infelizmente, não entendi bem os passos que você seguiu para criar seu projeto/espaço e quadro. Você poderia detalhar cada passo que deu para criar o projeto e, em seguida, o quadro? Por favor, descreva cada botão ou link em que clicou. Capturas de tela para ilustrar cada passo seriam muito úteis. (Não falo português, por…

Do I understand correctly that you want only issues that are set to one of the specified statuses and that are also last updated 90 or more days ago? If so, I suspect that it is your use of OR without parentheses that is resulting in getting you issues in any of the first 6 statuses without applying the date criteria, and…