Trudy P Claspill Community Champion

Hello @Amit Patole Welcome to the Atlassian community. This is a user community, not the method for working with Atlassian Technical support. I see you have already mentioned a support request. That is the best way to work directly with Atlassian. I will also flag this post to raise it to the attention of the Atlassian…

Hello @Mr Blogger This seems to be a very similar, if not the same, topic as your post from 27Dec 2025. https://community.atlassian.com/forums/Confluence-questions/Rich-Text-Media-Duplication-in-Confluence-When-Reusing-Formatted/qaq-p/3168537 A reply on that referenced this post…

To determine what type of project/space it is click the three dots next to the name in the panel on the left. The last two lines in the pop-up will identify the space type.

One of my favorites is the 5 Whys template. A mentor of mine first told me about the 5 Whys methodology many years ago and I've used it ever since. As an admin and a consultant I often have people come to be and tell me the solution that they want rather than the problem they need to solve. This template really helps guide…

Based on my system I would say that "Acceptance Criteria" is not a field that Jira creates by default, though it may be created based on a Space template that I have not yet used to create a new Space. I have not used Rovo much yet, but if you care to share the details of what you are doing then perhaps I or another…

Can you tell us more details about the specific problem you are encountering? 

Hello @Mark Chester The tricky part of that question is your definition of "default". There are many fields that are defined by the Jira system and are locked; i.e. Summary, Sprints, Team, Description. There are fields that are automatically created based on the apps (Jira vs. JSM) that you have installed. These fields may…

I encourage you to contact Atlassian support to see if the option can be re-enabled in your environment. They may also be able to give you a link to a change request about it or information about if it is on the product roadmap for a future date.

Hello @Arslan Iqbal I wish you luck with your search! The company I work for (Praecipio) does not have any openings right now but some former colleagues work at Catworkx which has a posting in LinkedIn for a Lead Atlassian Architect.

Hello @Angela Del Pinto Welcome to the Atlassian community. That is not a feature that I use, but I find it is still available in my Kanban and Scrum boards from the Actions button above the board on the right. Are you not seeing it there? I have seen posts from 2024 that this was an experimental feature deployed by…

I don't recommend creating and saving the filter in Jira and using the filter ID in Confluence. There is a known lack of refresh of the data in that situation. When you say you reload the page are you doing a refresh of the browser tab or clicking on the page link from elsewhere in Confluence? From my experimentation doing…

Hello @Amy Cufflin Welcome to the Atlassian community. Are you using the native Confluence Table macro or some other feature/macro to create your table? Are you using a Jira macro within the cell? If so, which one? Are you using and explicit JQL statement like you showed, or a "filter = <filterId>" statement?

Good luck! It would be helpful to the community if you report back here what you learn from Atlassian support.

Regarding the global nature of Resolution values there are two ways to address that. 1. Use a third party app such as Extended Schemes that enables you to create Resolution Schemes to apply to projects/issue types. 2. Use workflow properties to limit the available Resolution values during a transition.…

In the Transition Work Item action there is an options for selecting the specific transition you want to use.

@Clay Simmons Can you provide a screen image of what you see? I don't have any subscriptions in that state at this time, so I'm not able to recreate what you are seeing.

JQL searches can't be used on Archived projects. One of the advantages of Archiving is that the issues are removed from the search index to improve the performance of searching. Note that there is not an API endpoint to search issues in archived projects. You could create an "archived" permission scheme that gives only you…

Hello @Anamika Sen I have not found anything yet in my internet searches for this specific error message related to Jira Data Center. But I did find the following: https://support.atlassian.com/jira/kb/activity-tab-does-not-loads-after-opening-an-issue-in-jira/…

Hello @Rohit Utukuri Your answer is partially incorrect. StatusCategory is separate from Resolution and does not determine whether or not Jira considers an issue "resolved". StatusCategory is used to identify the Category to which a give Status value belongs. There are three StatusCategory values which are color coded as…

Hello @Benjamin Peikes Did you find this KB from Atlassian? https://support.atlassian.com/jira/kb/best-practices-on-using-the-resolution-field-in-jira-cloud/ And this video (not from Atlassian)? Status vs Resolution in Jira – How to Set Resolution the Easy Way One reason to have and use the Resolution field is that Jira…

您好 @Kai Chen ， 欢迎来到 Atlassian 社区。 您提到想要自动获取数据。 您的意思是想从 Jira 平台提取数据吗？ 一种从平台提取数据的方法是使用 REST API。 https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/ 如果您想要包含部分字段数据的项目列表，您可以创建一个过滤器来搜索所需项目，并将结果导出为各种格式。有关此主题的更多信息，请参阅以下文档： https://support.atlassian.com/jira-software-cloud/docs/search-for-work-items-in-jira/…

Hello @Aakash Gupta Welcome to the Atlassian community. Several people have reported the same problem here in the Community. There is no active incident reported on the status page. https://status.atlassian.com/ As I have advised others, I recommend that you have your Jira Admins open a support case directly with Atlassian…

I don't see any active incidents on the status page. https://status.atlassian.com/ If you have a paid subscription I advise you to contact Atlassian Technical Support by opening a case at https:/)support.atlassian.com/contact/#/ It would be helpful to the community if you report back here what you learn.

Hello @CWM You have marked all the Answers as Accepted. Does that mean you have worked out the solution or do you still have question about the solution?

Hello @Jo SC Welcome to the Atlassian community. What type of Space does this concern? Click the ... button next to the Space name in the navigation panel on the left. What are the last two lines at the bottom of the pop up? Can you provide screen images of the Board and the List views?

Hello @Shivonne Welcome to the Atlassian community. What is the Space type? You said it is Team Managed but is it Business or Software? Click the ... button next to the Space name in the panel on the left. What do the two lines at the bottom of the pop up say? Based on the images you shared I believe it is a Business…

Are you able to access any information in your Jira instance; work items, boards, Spaces? Try using a different browser application or a private browser window. Are you able to access https://admin.atlassian.com to find the URL for you product subscription?

Hello @ニシ サダオミ Welcome to the Atlassian community. The Confluence page that you referenced applies to Several/Data Center products, not the Cloud products. Can you provide a link to the document that provides the integration instructions?

Good luck! Sorry I was not able to be more helpful. It would be helpful to the community if you report back here what you learn from Atlassian about why the JSM project did not show up in the list of projects to copy in the Copy Data screens.

I am sorry I could did not get back to you sooner. Work became very busy. I was able to recreate the problem in a Jira DC 9.12.28 instance with JSU v2.49.0. What version of Jira and JSU are you using? To the best of my knowledge (dredging up old Jira DC knowledge) Jira stores all date/time fields in the database as UTC and…