Trudy P Claspill

You could consider a Cascading Select list where you can have 2 levels of selections. Rather than having one selection list of 100's of projects you can create a first level grouping and split the projects into those groups at the second level. That would improve the load time for the field also. You mentioned in one of…

in How to Best Group Work Items By Project Across Spaces Comment by Trudy P Claspill January 15

Hello @David Lozano Welcome to the Atlassian community. This is a community for questions about Atlassian products. Does this relate to your ability to login to an Atlassian Cloud product? I ask because you mentioned Discord, which is not an Atlassian product.

in My old e-mail account got hacked. How can I recover my account? Comment by Trudy P Claspill January 15

Hello @Kristen Oldja Welcome to the Atlassian community. I'm not sure I understand what screen you are viewing. Can you provide a screen image to illustrate the problem? Are you talking about the Detail View for search results, and the panel on the left listing the issues?

in Items sidebar size adjustment? Comment by Trudy P Claspill January 15

Hello @Christian Isaza Aguirre Welcome to the Atlassian community. Per this article: Introducing the new “Empty custom field configuration feature” for Jira and Jira Service Management ... which is applicable to the Data Center product, the "Show when empty" toggle is stated to apply to custom fields. It does not say…

in Jira DC Show when empty Comment by Trudy P Claspill January 15

Hello @Zhung Ping Ooi Can you provide more details on what you mean by "moving to the current platform"? Did the owners of the Confluence you are accessing migrate from the self-hosted Data Center product to the SaaS hosted Cloud product? Are you an Administrator for the product? If not, have you reported this problem to…

in The Draw.io Diagram could not be used / edit anymore? Comment by Trudy P Claspill January 15

Hello @Jeffrey D Thomas Welcome to the Atlassian community. As a user community we don't have access to your account or billing information. You can reach out directly to the Billing support team by completing the form at this location: https://www.atlassian.com/company/contact/purchasing-licensing#/

in canceled my account but still being billed Comment by Trudy P Claspill January 15

Hello @Stuart Welcome to the Atlassian community. I do not think I have understood your question. Can you please try to rephrase it and include details about how it relates to the Confluence Cloud app?

in The Human Resource fundamental practices non-expert Comment by Trudy P Claspill January 15

Hello @Omid Ahmadi (25231438) Welcome to the Atlassian community. We are a community of users of our own Atlassian app subscriptions. We are not the administrators of the app subscription you are trying to access. You will need to contact the administrators of that app subscription. If you are unsure who to contact, start…

in VLE3.0 Moodle Sorry, but we’re having trouble signing you in. AADSTS50105: Your administrator has c Comment by Trudy P Claspill January 15

I would recommend also just before the Edit action you add Log actions to log the following: {{issue.Due date}} {{issue.Start date}} {{varDuration}} {{triggerIssue.Due date}} {{triggerIssue.Due date.plusDays(varDuration.asNumber)}}

in Issue with Due Date clearing instead of updating in dependent tasks automation Comment by Trudy P Claspill January 15

Olá @Giovanna Gonçalves de Souza Cardoso , Bem-vindo à comunidade Atlassian. Que tipo de Espaço este quadro exibe? Clique no botão ... ao lado do nome do Espaço no painel de navegação à esquerda. O que as duas últimas linhas do pop-up exibem? Você pode nos mostrar o diagrama do fluxo de trabalho e indicar o status que você…

in Board e List não mostram itens após renomear status para “Concluído” Comment by Trudy P Claspill January 15

Hello @UIC SWE Dept Manager Welcome to the Atlassian community. As per the Export Data from Jira Cloud documentation : You can backup your Jira data at any time. However, if you include attachments, avatars, and/or logos, you'll need to allow 48 hours between backups.

in How often can a backup be run for Jira Cloud Standard Comment by Trudy P Claspill January 15

Hello @david gue Yes, you can do that by turning off the Show Hierarchy option.

in For Jira Cloud's "All Work" list, is there a way to list all the Key values in sequence? Comment by Trudy P Claspill January 15

Hello @Grant Kaski - Rotschy Inc_ Welcome to the Atlassian community. Have you built this automation rule? Are you having trouble completing it? Is it not working as you intend? Show us the automation rule you have created and let us know the part with which you need help. The basic rule structure would be: TRIGGER: Work…

in Removing Items from Calendar Automatically when moved status to Done Comment by Trudy P Claspill January 14

Hello @Lagger No such automation trigger currently exists.

in how can i filter all issues that are in the backlog in a kanban board? Comment by Trudy P Claspill January 14

How does that help the user find account IDs for other users? I'm trying to create an automation that requires me to use my (and other users') account ID.

in How Do I Find My Account ID? Comment by Trudy P Claspill January 14

I'll keep pondering, but I'm not sure if there is an alternate method, like an API, to get what you want. I did find a change request on this topic, to which you can add your vote: https://jira.atlassian.com/browse/JSWCLOUD-17786

in how can i filter all issues that are in the backlog in a kanban board? Comment by Trudy P Claspill January 14

Hello @Lagger What you are trying to achieve is not currently possible with a filter. It is not currently possible to filter issues in a Team Managed project to find the ones that are not on an active Kanban board (only in the Backlog). There is not native field currently available in the issue that indicates if it is in…

in how can i filter all issues that are in the backlog in a kanban board? Comment by Trudy P Claspill January 14

@Shalini Pradhan The user stated they don't have access to that feature. I tried going to admin.atlassian.com to look for users in the directory, but I don't have access that feature. When I click the link, it doesn't take me to my organization. It asks me to create a new organization.

in How Do I Find My Account ID? Comment by Trudy P Claspill January 14

You can get additional information on what the various administrators have access to from this document: https://support.atlassian.com/user-management/docs/what-are-the-different-types-of-admin-roles/ And this might provide some insight as to how users are counted towards your licensing:…

in What group shares seats with Org admins? Comment by Trudy P Claspill January 14

Reach out to Atlassian's Billing support team by completing the form at the following location. You may need to click the Need more help option below the URL entry fields to proceed with the form. https://www.atlassian.com/company/contact/purchasing-licensing#/

in No option to add billing admin Comment by Trudy P Claspill January 14

Hello @Johnathan Smith Seats are not allocated specifically to roles. You pay for a number of users that may be licensed to use and access the specified app. An Organization Admin is typically also granted licensed access to the apps, but one does not need to be an Organization Admin to be granted licensed access to the…

in What group shares seats with Org admins? Comment by Trudy P Claspill January 14

This article covers the scenario where there is a current user that already has the Organization Administrator role and you want to grant that role to additional users. If there is no user that has the Organization Administrator role you will need to get assistance directly from Atlassian. If there is still a user with an…

in How To Guide: Replacing an Organization Administrator in an Atlassian Cloud Instance Comment by Trudy P Claspill January 14

Hello @Sabrine Cardoso Adding to a post older than 6 months is discouraged in the Community Guidelines. Please start a new Question by clicking the +Ask a question button at the top of the screen. You can include a link to this current post to provide information on what you have already tried. Please provide details and…

in How to show Epics that are associated to another Project's stories Comment by Trudy P Claspill January 14

@Jesse Lopez Yes, it is. https://www.atlassian.com/software/guard/pricing

in Jira Service Desk Features and Capabilities Comment by Trudy P Claspill January 14

@Elaine Cawthorne The agile boards do not support creating swimlanes by the issue type added to the hierarchy above Level 1 (Epics). There is not a "board" view capable of doing that. In the List View for a project you can see the hierarchical relationships between items in that one project. To see the hierarchical…

in can I group a kanban by jira premium hierachy levels Comment by Trudy P Claspill January 14

Hello @Karan Sachdev Did you try your suggestion? It does not work. Those queries do not make a swimlane per each item of the given type.

in can I group a kanban by jira premium hierachy levels Comment by Trudy P Claspill January 14

Hello @Ian Lundy You can use the Teams feature. Click on Teams then in the new navigation panel click on People. Search for yourself, or the person for whom you need the account ID. Click on the person's card. In the new display their account ID will be included in the URL of the new page, between people/ and ?cloud

in How Do I Find My Account ID? Comment by Trudy P Claspill January 14

Hello @Narendranath Etteri Rambabu Welcome to the Atlassian community. Let us first confirm you are following the correct instructions for trying to create an API token. Click on your Avatar and then click Account Settings. * Click on the Security tab. * There is a section on the page for API Tokens that includes a link…

in I dont have the option enabled for create API token Comment by Trudy P Claspill January 14

Hello @Anna Holovko Welcome to the Atlassian community. Are you trying to use the native Jira time tracking feature? Or are you trying to use a time tracking app from a third party that you got from the Atlassian Marketplace. If you are trying to use the native Jira time tracking feature, it must be properly configured and…

in Plugin Time Tracker issue Comment by Trudy P Claspill January 14

Hello @Avi Morali Within the comments on an article is not the right place for asking for help with debugging an issue. Please start a Question in the Jira Questions forum by clicking the +Ask a question button at the top of the screen. Since this article is the basis for your work, include a link to this article. Please…

in Updating dependent task's dates when predecessor task date changes Comment by Trudy P Claspill January 14

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