Comments
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Hello @Marco Antonio Solorio Arredondo Welcome to the Atlassian community. Has the user checked their junk email folder? Has the user been receiving emails from the Jira environment until this point? It is possible that the user's email address has been blocked by Atlassian. You can open a support request with Atlassian…
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Hello @Buddhi Beames Welcome to the Atlassian community. That is expected behaviour. The Watchers field is intended to be populated with licensed internal Jira Software or Jira Service Management Agent users. If you need to make an item visible to a user that only has Jira Service Management Customer access, the issue must…
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Hello @arunachalam.angusamy Welcome to the Atlassian community. Have you tried to create this rule or any portion of this rule? I would encourage you to do that. For instance you could start with a Manually triggered rule that creates an issue in another project. Then working on creating that issue differently based on a…
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Hello @Sergio Valle Welcome to the Atlassian community. This is a known limitation. Researching your question led me to this KB: Set Resolution field for Team Managed project in Jira Cloud That KB notes that the Resolution field cannot be accessed to set manually or in the workflow for Team managed projects. They recommend…
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Hello @Rob Geritano Are the users able to access the projects directly to see the issues? You said your Filter is available to your organization. Does that mean you Plan uses that Filter as its source? Are you users able to access the filter directly and do they get the correct results? Which tab within the Plan are the…
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Hello @Krishnakumar Chinnappachari I hypothesize that it is allowed because Atlassian considered a use case where somebody would size Epics (or size Sprints) such that an Epic could be completed within a Sprint, and they did not want to prevent that use case from being implemented. Making the application flexible enables…
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@Karen The column display is not configurable. If you want a column that shows just the last sprint to which a work item was assigned you would need to create a custom field to hold that information and a custom implementation to get that information and put it into the field. If you want to discuss that idea more, I…
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Hello @Terry Cunha Duarte Welcome to the Atlassian community. You do not appear to have the permission needed to make bulk changes to items. You would need to contact your Jira Administrator to request that permission. For future reference, when you have a question it is better to start your own post by clicking the +Ask a…
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I am going to flag your post here to raise it to the attention of Atlassian team members. I don't have an explanation for how your environment got into the state that it is in nor suggestions for how to fix it. An Atlassian team member should respond within 2 business days.
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Hello @Low Herc Zeppelin There are some things that you could do, if you have appropriate permissions You could use bulk change operations to reset some fields, like Reporter and Assignee, to the users' new accounts. Note that will change the Last Updated timestamp for the work items You can find a the Filters and…
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Hello @HB Tam Welcome to the Atlassian community. First, let us double check the type of Space you created Click the ... button next to the Space name in the navigation panel on the left. In the pop-up that displays what do the last two lines say? It will be something like "Service Space Company-managed". The options you…
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Hello @Jordy Querner Welcome to the Atlassian community. Is the account a Managed account or non-managed account? Your emergency recovery key doesn't work or you've lost it The recover link that this page mentions is never displayed. Which step specifically are you referring to when you say the "recover link... is never…
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Apology accepted. Thank you. :-) Most of us here are happy to help out other users. We like sharing our knowledge, and we learn more about the product by exploring the questions posted by others. Your post tags indicate that you are using a Free subscription. If that is the case, one of the limitations of such…
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Thank you for that additional information, Bryant. Have you reviewed the documentation available for the topics of Verifying Domains and Claiming Accounts? https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/ I recommend you start with that, if you have not already done so. Saying that you…
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Oh, I see. You are not trying to merge user accounts together. I misunderstood the nature of your issue. What happens when you try to claim the accounts? When you say you cannot get Atlassian support, do you mean that you are not able to open a support case? Or do you mean that Atlassian has not responded? Or that they…
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Getting access to manage billing is not necessarily the same as getting App Admin access. If you only need admin access for the Jira and Confluence apps, then review the document I provided and work with your Organization Admin to determine the User management experience applied to your Organization, and who can grant you…
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Hello @Bryant Hutson Welcome to the Atlassian community. What steps are you executing to try to "merge" accounts? What are the responses you are getting to those steps?
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Hello @Surya Rajeevan Welcome to the Atlassian community. For which App do you want to change the admin? Typically for each App you can allocate the Admin role to as many users as you choose and also revoke the admin role from people. This document will give you information on which admin roles have permissions to do what:…
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Hello @Brad Alexander Welcome to the Atlassian community. As this is a user community this is not the best venue for reporting a bug to Atlassian. You can alert your Confluence Administrators about the issue and they can open a support ticket with Atlassian to find out if Atlassian acknowledges that is a bug, find out if…
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Hello @Jesse Ortega Jr If you are using only native Jira functionality it is not possible to create that type of condition where requiring one field is based on the value in another field. You could create a second workflow transition, with the same source and destination statuses, and add a Condition to it to show only…
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Hello @sarah.bouzid Welcome to the Atlassian community. Unfortunately we cannot help you with that. We are a user community, and users of our own Confluence instances. We have no access to or knowledge about the Confluence instance you are accessing. To find the people who administer the Confluence instance I recommend you…
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Hello @sarrah.vesselov Welcome to the Atlassian community. What is the URL on the page displaying the 404 error? Does it look something like this? https://yourCompany.atlassian.net/jira/software/c/projects/<space key>/settings/details While you may be an admin for the board that does not necessarily your are an admin for…
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Hello @Nilesh Thali This can happen when you import rules from a different instance. Automation rules may record the IDs of the things you referenced rather than the names. So while your rule may reference an work type named "Risk" within the rule code it recorded the ID for that work type (i.e. 10101). When you import the…
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Hello @Oren Yehezkely Be advised that when you say "you" (directed at me), in fact I am not doing anything. This is a user community, not direct access to Atlassian support. I am just another user of the Atlassian products trying to help you figure out what is going on in the environment you are attempting to access. I…
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That text does not provide us with confirmation that you have the Browse Projects permission. Your admin could use the Admin Permissions Helper to generate a screen image confirming that you have that permission. This would be an example of confirmation:
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Hello @Timi Falusi Welcome to the Atlassian community. Please provide a screen image that shows your entire rule so we have appropriate context for your question. Also explain to us what you are trying to accomplish with the rule. Is the image you showed us nested under a For Each branch? i.e. @Mikael Sandberg is correct…
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Hello @Susan Hauth _Jira Queen_ I found an answer in this post that shows an example of setting a multiple selection asset object field, but it is using explicit object keys. I'm still looking for an example where the data came from an Lookup Objects action.…
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Hello @Oren Yehezkely Did you set up your own new subscription to Jira or are you trying to access a Jira instance that somebody told you to access? You must connect to a specific Jira instance. There is not a generic Jira instance freely available to the public. Logging in to Jira involves authenticating with your…
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Hello @Alexander Welcome to the Atlassian community. Have you tried submitting a support case to Atlassian about this at https://support.atlassian.com/contact/#/ ? I'm not sure if you will be able to as that option is open only to customers working with Standard and above subscriptions, and your Standard trial expired. But…
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Adding to this... You can build the query in the Search work items screen in the Jira UI to help you get the values you need from the URL for the page.
