Trudy P Claspill Community Champion

Hello @Brian Cobb Welcome to the Atlassian community. Correct. Any user that you explicitly grant access to for your Jira (or JSM) app will have The equivalent of Space Admin access for all Spaces. The permission scheme applied to the Company-managed Spaces is set to grant "any logged in user" all the permissions for a…

Hello @James Page Welcome to the Atlassian community. Click on the More Fields panel to see fields that are hidden when empty.

I have been looking to see if this is already logged as a change request here: https://jira.atlassian.com/secure/Dashboard.jspa I have not found one yet. Atlassian doesn't allow suggestions to be logged directly into JAC. You can provide a suggestion request to them through the Feedback option under the Help button within…

Hello @Adrian Avalos What is the source for your plan? Are the missing Epics already marked as Done? Check the settings for Exclusions in your plan. * Go to Plan Settings > Work in Your Plan. * Click on the Removed Work Items tab. * Check the Resolved work items setting. If the Epics are Done and have been done for the…

Additionally, you will need to add the Sprints field to the screens and field configuration for your JSM Space.

Either the article you referenced is for Jira Data Center, or it has not been updated for the change in the navigation applied to Jira Cloud. In Jira Cloud there are no longer menus across the top of the screen. All the navigation is in a panel on the left. An alternate path to the Boards list page is to click in the…

Hello @juan.aguilar The short answer is you can't change the Space type. If you want to stop using the Service space functionality and want the same issues to be within a Software space with access to that functionality, then you will need to set up a new Software space and use the Move Issue feature to move the items from…

Hello @Mark Kenyon Welcome to the Atlassian community. While Sprints are not part of the built-in JSM space templates you can still use sprints to manage the work. * Create a filter to select the relevant issues from the JSM space. * Create a Scrum board based on that filter. You will have to give the Board a Location,…

Hello @Anne Holm I see you marked my Answer as Accepted. Were you able to solve your problem? Can you share with us what the root cause/solution was?

To show us the rule get a screen snapshot (or multiple screen snapshots) and upload them into a response on this post. using the Insert photos option.

The URL that I used in my example came through as a clickable link. Is that not the case for the Confluence URL you paste? I will test with a Confluence URL to see what happens, and get back to you.

Given the date of the message, you may be able to reactivate the inactive subscription yourself following the guidance of this document: Reactivate a subscription If you want to consult directly with Atlassian about your subscription and the possibility of reactivating it, contact the Billing, Licensing, Pricing Support…

I have posted through another channel that Community Champions have access to in order to escalate problems. I hope an Atlassian Team member will respond soon.

Hello @Mar There is not a native solution for that at this time. As per this earlier post from 2025 there is an open change request for this feature. https://jira.atlassian.com/browse/JSDCLOUD-6988 I see in the comments of that request that an app vendor has recommended using their app to obtain that functionality.

Hello @Shaun McGuire Can you show us the rule where you are trying to add an IF/ELSE structure? The feature is still available in my system and I have not seen any notifications that it was going away. However, it cannot be used everywhere in a rule. For instance you cannot insert and If/Else structure within a For Each…

Hello @Rahulkumar Patil Welcome to he Atlassian community. We are a user community, where users are helping other users figure out solutions to problems. We are not the administrators of the Confluence system you are accessing. You will need to contact the administrators of your Confluence system or the administrator of…

Hello @Timothy van Ellemeet Welcome to the Atlassian community. See the response I put on your other post about how to provide feedback to Atlassian. https://community.atlassian.com/forums/Confluence-questions/Feature-request-confluence-whiteboard-copy-paste-jira-item-links/qaq-p/3182407

Hello @Timothy van Ellemeet Welcome to the Atlassian community. As this is a user community, where users help other users solve problems, this is not the best method to get your feedback to Atlassian. You can use the Help button (near your avatar in the upper right corner) in Confluence to find a Feedback option. The…

In addition to what @Mikael Sandberg suggested you can try contacting the people who instructed you to access that Confluence system. As a user community, where we are users of our own Confluence systems, we won't be able to access the one you are trying to use. We are not the administrators for it. We can make suggestions…

Hello @Jing Wang Welcome to the Atlassian community. Are you able to login to Confluence at all? Are you blocked for just a specific page? Does this concern Confluence Data Center or Confluence Cloud? Have you reported the issue to the administrators of your Confluence system?

I was correct that Lookup Issues action is limited to 100 issues, so if you anticipate needing to edit more than 100 issues you will have to use a branch. If this is built as a manual issue then when it is triggered from an issue that issue itself will be excluded from the updates. You would need an extra action to edit…

Are the user accounts managed or non-managed? How are the users granted access to your apps? Are they added to a user group and the user group has access (members of the group are given access to the app)? Are they automatically granted access based on their login domain? You did not say if you already have the list of…

You're welcome. If my responses helped you solve your challenge please consider clicking on the Accept Answer button directly above my first reply.

I believe you need to update the prompt to the agent. Not add a condition to the rule. I created the same rule as in the training with the same prompt and got the same content you specified in the Confluence page that was created. I then changed the prompt in the User Rovo Agent action to: Generate release notes for this…

Hello @chickpeafilae Welcome to the Atlassian community. Does this concern Jira Data Center or Jira Cloud? If it concerns Jira Cloud, what type of subscription do you have? The number of allowed Automation Rule executions are limited based on your subscription type. The number of rules executing in your system vs. that…

Hello @Steve Binney If the rule is scoped to a single Space, why do you need a condition for checking the Space? There is no reason to have the Condition within the Trigger; that is not specified as part of the example. Where in the rule have you added the JQL? Can you show the details of the rule with that change made?

Let us know if you come up with more questions. There are two basic scenarios to consider for automation: * When the deployment request is created and release version is provided * When the release version is changed in an existing deployment request Other things to consider: * Does the field you are using for release…

Thank you for that additional information. That option configures the Create dialog for only you. Each user has that option to configure the Create dialog for themselves. If there is a need to control the fields that are displayed in the Create dialog for all users for a particular work item type in a particular Space,…

Hello @Natalie Cotela What type of Space does this concern? Click the ... button next to the Space name in the navigation panel on the left and tell us what the last two lines in the pop up say. That will be something like "Software Space Company-managed". What steps did you go through to set the fields that you want to…

Hello @Michael Beale Be advised that this is a user community where users can help other users solve problems. I am just another user of the products, not Atlassian technical support. I'm asking the questions to ensure that I research the correct information and provide you with the correct references. I don't work much…