Trudy P Claspill Community Champion

You would need to use the "Switch to JQL" option and write the Jira Query Language syntax for this. The Basic Search option does not allow you to create an OR query, which is what you need. To get all issues with a specific Status values currently you would do Status in (<comma separated list of Status values>) i.e. Status…

Hello @Vishal Hirapara Welcome to the Atlassian community! Per the Get Help link on that same page, you might have better luck getting a useful answer if you ask this question in the Atlassian Development community. Is this an app you are developing for only your own use to update the million issues in your own Jira Free…

Hello @Marcel Munerotto If I understand correctly, you want an Automation Rule that will set a sprint_count field in each issue to the number of sprints to which that issue has been assigned. Is that correct? It that is correct, you can get the count of Sprints to which an issue has been assigned (and never removed) with…

Hello @Bartosz Wachowski There currently is not support in Automation for Jira for an action to create a pull request. You could potentially work around this using the Send Web Request action and the Bitbucket API for creating a pull request.…

In the Add Comment action is this what you have entered? {{#issue.comments}} Comment by : {{author.displayName}} {{ultimoComentario}} {{/}} If so, you don't need the first or last lines. Also, what are you trying to do with this line? Comment by : {{author.displayName}} Are you trying to include the name of the original…

Hello @Matheus Duarte Welcome to the Atlassian community! There is no option to hide queues from service desk agents. There is a change request for that here: https://jira.atlassian.com/browse/JSDCLOUD-366 As noted by @Rudy Holtkamp you can use Issue Security Schemes with Levels defined to make the issues themselves…

Are you working with a Team Managed project or a Company Managed project? Permission Schemes and Issue Security Levels apply only to Company Managed projects. There are several factors you need to consider: 1. When the user is granted product access to Jira Service Management you need to ensure that the User Group they get…

Hello @Mayki Gonçalves Please show us the Audit Log for the execution of the rule where the comment is not created correctly. Please show us the details for the step where you are creating the variable. Consider adding Log actions to print in the Audit Log the value of the variable and the smart value you are trying to…

Hola @Adrian Martínez , Ha publicado su mensaje en un foro de usuarios de la aplicación Atlassian Jira. No podemos ayudarlo ni a usted ni a su colega con los problemas para acceder a Gmail.

I encourage you to open a support case directly with Atlassian Support to investigate this issue more. https://support.atlassian.com/contact/#/ And please post back here with the information/solution you get.

Do you want to send the user just the acknowledgement email, or do you want the user to get emails for updates that you make to the issue and be able to comment on the issue and see it in your Service Desk portal? If you want to send them a one-time acknowledgment email only, that can be done using Automation for Jira, if…

Only a person who is a Jira Administrator or Organization Administrator can open a support case via https://support.atlassian.com/contact/#/ If you do not have one of those roles in your Atlassian ecosystem, reach out to the people who do and ask them to open a support case. Or contact the Project Manager app vendor. They…

In a Company Managed project board when the Assigned To avatar is selected then both Tasks and Subtasks assigned to the specified user are shown, even if the parent of the Subtask is a different user. If you are not seeing Subtasks when you click your own Assigned To avatar, then I think you may be looking at a board for a…

@Ste Wright Per the original post, I believe the user is not trying to get subtasks from the Tasks assigned to them. They are trying to get subtasks assigned to them that are under Tasks that are not assigned to them.

Is there a reason that the users can't send the request directly to the email that is linked to the Service Desk project? When your API sends email to the inbox, to what is the Reporter field getting set to during the issue creation? The automated response should be going to the email associated with the Reporter of the…

Hello @Sudha Garg Welcome to the Atlassian community! Please provide more information. How are you attempting to create an issue? What steps are you executing? Can you provide a screen image of the error message?

Can you please clarify where you found the information to solve the problem? Is there a product document or another community post that helped you figure this out? It will help the community to learn from your experience. It would also be helpful if you make a separate Answer on this Question that details the root issue…

Is your project a Company Managed project or a Team Managed project? I was trying to reproduce in a Company Managed project. I notice that the issue you found is marked as Closed/Fixed as of Sept. 2022. It also has a linked issue indicating it was cloned from another which is still unresolved.…

Good. Next step, do your Pull Requests have Jira Issue Keys associated to them? As per this document, you should be able to see associated Jira Issue Keys in the Jira issues panel located on the right-hand side of the selected Pull Request's screen. Next, find a pull request that has not yet been merged that has Jira…

Hello @javierdvegu Welcome to the Atlassian community! I am not able to replicate your issue in my Jira Cloud environment. Can you show use the results of the search in List View, showing the Status field? You can obscure any confidential data. If it contains issues you think should not be there, can you show us the status…

Hello @Cole Perrault Welcome to the Atlassian community! Are you working with a Company Managed project or a Team Managed project? It will say which it is at the bottom of the navigation pane on the left when you are viewing the project. For Company Managed projects this would be managed through Field Configurations and…

Hello @Josh Maurer This is a really good question! If you don't specify a day of week for the rule to run on, it will assume you mean you want the rule to run every two weeks starting from the date you created the rule. If you do specify a day of week... If you pick today or a day earlier in the week, it seems to assume…

I've added Bitbucket Cloud to my environment to try to assist you further. Are you still able to access your Bitbucket Cloud workspace(s) and repo(s)? Are you using a Free subscription for Bitbucket Cloud or a paid subscription? Are you an admin for the Bitbucket instance or for that repo? When you're in the workspace in…

A per this document https://support.atlassian.com/bitbucket-cloud/docs/connect-bitbucket-cloud-to-jira-software-cloud/ ...you should be able to see Bitbucket repositories in the "DVCS Accounts" page in Jira. In Jira, if you click the gear icon near your avatar and select Products, in the new navigation pane that displays…

Oh, pardon me. I did not make note that you are on the Free plan. Would it be possible for you to answer my questions about what you have done so far to confirm that your configuration and workflow settings are still correct? 

Hello @[deleted] Welcome to the Atlassian community! Have you investigated the Automation for Jira functionality? You could set up a rule run daily to look for all unapproved requests that are 2 days or more old and send emails to the approvers.…

Hello @Sedrak Khachatryan What exactly do you mean when you say the rule "doesn't work" for those types of links? Is the rule getting triggered? If it is getting triggered but the results are not what you expect, what exactly is happening that is not what you expect? What does the rule Audit Log say for those executions?…

Hello @Victor Welcome to the Atlassian community! Are you working with a Team Managed project or a Company Managed project? It will say which at the bottom of the navigation pane on the left. Does the board have Swimlanes configured, if it is a Company Managed project, or the Group By option used, if it is a Team Managed…

Plans is a feature of Advanced Roadmaps which is available only in the Premium and Enterprise subscriptions for Jira.

Hello @lauren sabini Welcome to the Atlassian community! Are you using Jira Cloud or Jira Server/Data Center? If your URL is similar to the following you are using Jira Cloud. Otherwise you are using Jira Server/Data Center. https://yourCompany.atlassian.net Test suites and cycles are not a feature that is natively…