Trudy P Claspill Community Champion

Hello @Ivan Andrieiev Please show us the details of the Rule Trigger. The message states that no related issues have changed since the last time the rule was run. That indicates that the Rule Trigger is running a JQL and has the option secondary option enabled to "Only include issues that have changed..." Either the JQL…

Hello @Marcelo Ignacio Cid Abud Please show us the Automation Rule you have created so far and tell us which part is not working the way you want it to.

Hello @Jacek Trossen Welcome to the Atlassian community! Can you tell us are you using a Company Managed project or a Team Managed project? That information will be shown at the bottom of the navigation pane on the left.

Hello @Vinod Kotiya There is no native solution for simply copying that information, as that information is not stored in a field. It is calculated on demand. Depending on why you need that information you may find a third party app that provides a method to get the information for you without you having to use an…

Hello @Douglas Oliveira Please be advised that deleting issues is not something that can be undone, unless you have a third party app that intervenes and holds deleted issues in a trash bin. If you are not using a third party app, then when the issues are deleted they are permanently and irrevocably deleted. You should use…

Hola @aceneth benitez , Bienvenido a la comunidad. ¿Son estos dos proyectos proyectos gestionados por la empresa o proyectos gestionados por el equipo? Esa información se muestra en la parte inferior del panel de navegación a la izquierda cuando está viendo los proyectos. ¿Quiere que los problemas se combinen en un solo…

Hello @recepbaltas Thank you for the additional information. Are both the "old" and "new" projects Team Managed? Are these projects on the same Jira instance? What screen are you viewing when you see the option? Can you provide a full screen image for both old and new? Black out confidential information. It appears that…

Have you reviewed these documents? https://confluence.atlassian.com/jirakb/migrate-projects-from-one-jira-cloud-site-to-another-779160766.html https://confluence.atlassian.com/jirakb/merge-multiple-instances-of-jira-cloud-779160767.html I think your only option is to use the CSV Import option, but that is not going to…

Can you show us the Fix Version you have specified in the Releases page for the destination project? Is its status Unreleased, Released, or Archived? Are you a Jira Administrator? Can you have a Jira Administrator for your instance try this import to see if it works for them? What version of Jira are you using?

I have not been able to solve that problem. Before converting a sub-task to an issue, the sub-task's parent issue is noted in the {{issue.parent}} field. If the parent issue was a child of an Epic, then when the sub-task is converted it is also made a child of the same Epic. That changes the value of the {{issue.parent}}…

Hello @Vlad Liberman The document you have referenced is for Jira Server/Data Center, not for Jira Cloud. Notice in the upper right corner the buttons labeled "Cloud" and "Data Center and Server v9.5". The Data Center button is highlighted. When looking at documents you need to make sure you are looking at ones that have…

Привет, Вы не можете заставить отчеты за прошлые спринты (спринты, завершенные до переноса задач) работать правильно после переноса данных между типами проектов. Обратитесь к этой документации: https://support.atlassian.com/jira-software-cloud/docs/migrate-between-team-managed-and-company-managed-projects/ В нем говорится,…

What exactly are you seeing as you step through the Contact pages? Are you a Jira Site Administrator for your instance? Only Jira Administrators can open a support ticket, and you do have to have a supported license.

I am finding the same behavior in my Jira Cloud instance. I either have to change the Status of the Epic, or I have to use the JQL Tricks Configure screen to rebuild the indices. I think this has to do with the re-indexing of Jira issues. I have found multiple posts in the Atlassian communities going back to 2017 where…

Thank you for that clarification. Are your issues in a Company Managed project or a Team Managed project?

Hola @Walter , ¡Bienvenido a la comunidad de Atlassian! ¿Está trabajando con un proyecto gestionado por el equipo o un proyecto gestionado por la empresa? Se dirá en la parte inferior del panel de navegación a la izquierda. Si está trabajando con un proyecto administrado por la empresa, puede usar la función Seguridad de…

Hello @itsupport_fiore-ind_com This is a user community, not a direct line to Atlassian Support. To contact Atlassian Support directly, a Jira Administrator can open a case through here: https://support.atlassian.com/contact/#/

What is the version of your Jira product? Are the fields you're removing all types of fields that were made available by third party plugins, or does this impact fields that use built in field types like Number, or Text? If you are only removing the field from a screen and not removing it from the Field Configuration and…

Hello @Jan Arve Dyrnes Are your issues in a Company Managed project or a Team Managed project? Is this related to your 2021 post here: https://community.atlassian.com/t5/Jira-questions/Find-all-issues-where-Epic-is-in-specific-state/qaq-p/1855777 It seems like you might be using JQL Tricks for Cloud based on your reference…

Hello @Jan Schnabel Welcome to the Atlassian community! It appears that feature is in Atlassian's backlog: https://jira.atlassian.com/browse/CONFCLOUD-65481

Hello @Robert.Ogden Can you clarify these two points? - I have add the new group to the Product page for Confluence - it hasn't replicated across all of the existing spaces within Confluence Can you provide a screen image of the Product Page where you added the group? Obscure confidential information. What were your…

Olá @ricardo_santos , Novos clientes criados para o seu projeto de serviço devem aparecer na lista Pessoas com a função Clientes do Service Desk atribuída a eles. Qual problema está sendo causado por ter seus clientes nessa lista? --- Hi, New customers created for your service project should appear in the People list with…

Hello @Nathan Veitch Is your internal system a proprietary system you designed yourselves, or another third party product? There are a variety of third party apps that can be used to synchronize data between Jira and other systems. Here is a search of the Atlassian Marketplace to help you get started reviewing those:…

Olá @Administrator , Como você está contabilizando atualmente o tempo gasto no ticket? O que está impedindo você de usar esse mesmo método para adicionar mais tempo ao ticket no próximo mês? --- Hi, How are you currently accounting for time spent on the ticket? What's stopping you from using this same method to add more…

It appears that there currently is no access to report on the thumbs down feedback but there is a change request about it here: https://jira.atlassian.com/browse/JSDCLOUD-8142

Hola @Carlos Rozas , ¡Bienvenido a la comunidad de Atlassian! ¿Puede proporcionar más información sobre cómo creó este proyecto de prueba? También proporcione información sobre cualquier cambio que haya realizado en el proyecto después de crearlo. ¿En qué hiciste clic para llegar a la pantalla que se muestra en la primera…

Hello @Edison Machado Welcome to the Atlassian community! The Elements Connect custom field is provided by a third party app. I recommend you contact the support team for the vendor of the app to get advice on this issue.…

Hello @Danita Fleck Welcome to the Atlassian community! Page View analytics are already available and built in to the product. Refer to https://support.atlassian.com/confluence-cloud/docs/view-insights-on-pages/ There are also some third party apps that help analyze the information:…

Hello @Niki Quayle Welcome to the Atlassian community! There is not a native feature in Confluence to support that. There are third party apps that offer a "Float" macro for that sort of functionality. The available apps depend on if you are using Confluence Server, Confluence Data Center, or Confluence Cloud. Do you know…

Hello @Jacob.Zamarron Welcome to the Atlassian community! A "board" is just a way to view and manipulate issues. Boards are based on filters that specify the issues to include in the board. If your board is set to retrieve all the issues in a given project, then the Control Chart for that board covers the entire project.…