Trudy P Claspill Community Champion

Hello @Klaus Ergert This is the JSON that you need. Replace category1 with a valid Category value for your project. { "fields": { "Category": { "value": "category1" } } }

Oh, my mistake! I did not look at the URL shown in the image. Thank you for correcting me @Nic Brough -Adaptavist- @Prasad Nagarale To get help opening an issue in that Jira instance (which does belong directly to Atlassian) I think you will need to open a support case through https://support.atlassian.com/contact/#/

Hello @Norm Moore Are you saying that the user does not have the option to add the field to the columns, or that they see no values for that column in the output? Does the user have the Link Issues permission in that project?

Hola @Vanessa Solange Faundes Nuñez , ¡Bienvenido a la comunidad de Atlassian! Esta es una comunidad de usuarios del producto Confluence. No somos administradores del sitio de Confluence al que intenta acceder. Deberá comunicarse con los propietarios y administradores del sitio específico de Confluence para obtener ayuda.…

@Wade Harshman After applying the Recently Created filter you say there are 13 issues left on the board. Do all 13 issues have at least one value in the Labels field? If not, how many of them have no values at all in the Labels field? When you use a filter for a multiple selection list to exclude issues that have a…

You could use Automation for Jira to create a rule that would be triggered when the issue is transitioned from Open to In Progress. In the same rule you could then automate setting the Due Date of the issue.

Hello @Alicia Simon Welcome to the Atlassian community! I suspect the problem is the quote marks you have surrounding the work DONE. From what you pasted it looks like they might not be the same punctuation mark on each side of the word. Specifically the mark on the right side of the word doesn't match the one on the left.…

Does your company manage the Atlassian Accounts that are allowed to access your Org/Sites/Products? Do you manage the associated email addresses? If so, then have your IT people that manage those accounts reset the password for the person who was the Organization Admin. Have a trusted user login with those credentials.…

Hello @Fuadilah Mulyadhien Welcome to the Atlassian community! Please show us your full Automation Rule, and show us the details from the Rule Audit Log for an execution where this error occurred. Who is specified as the Actor on the Rule Details page? Does that user have permissions in the project where the Epic exists?…

There is not a built in report for that for Software or Work Management projects, nor a built-in field that tracks that which you could include in Search results. You could create your own custom field and use Automation for Jira to populate it with the difference between the Created Date and the Resolved Date. You could…

Hello @Kevin Gaut Are there still people in your company who are Organization Administrators for your Atlassian tools? Atlassian tools in Cloud exist within Sites (i.e. https://<yourCompany>.atlassian.net), and Sites exist within an Organization. The Organization information is accessed by Organization Admins through…

Do the projects use the same Field Configurations, Field Configuration Scheme, Screens, and Screen Schemes?

Follow the guidance provided by @John Funk . Jira does not support getting a report of Users with no issues assigned to them. You have to look at the list of users who do have assigned issues and note manually which users are not listed.

Hello @Prasad Nagarale That is not the UI for raising a request with Atlassian Support. That is the UI for a Jira Server or Data Center instance managed by your company. The message indicates that there is a field (Fix Version/s) that must be filled in when creating an issue. In order to modify that field you have to have…

Hello @Mike Todd On this page: https://support.atlassian.com/organization-administration/docs/transfer-products-to-another-organization/ ...in the Plan section there is information about removing Claimed domains from the original organization. In the Transfer section there is a statement about recreating configurations,…

Hello @Monica Joseph Be advised that this is a user community where your questions may be answered by other users of the Atlassian products. If you want to interact directly with Atlassian Support and you have paid for your access to the product then your Jira Administrators may open a case with them through…

I found two articles that reference "flatten", but nothing else so far. https://confluence.atlassian.com/jirakb/copying-values-between-asset-object-field-and-multi-select-custom-field-using-automation-1141504943.html…

Hello @Paul Heath Armengol Where did you get the idea that such a smart value function exists?

Can you show the messages that appear in the Audit Log for the execution of the rule that indicated if finished successfully? In the screen where you are selecting which field to set, if you search for "Start date" do you get more than one Start Date field listed in the possible matching fields?

You subtask issues have an issue type. This might be named Subtask, or something else. What is the name of the issue type for your subtask issues? When you are viewing the details for one of these Subtasks and you hover over the icon that shows for subtasks, what text is displayed? The basic outline for the rule would be…

Hello @Arsenios Chatzimichailidis Yes, you are looking in the wrong place. Go to the project itself. Click on Project Settings. Then select Internal Access. Here you will see a list of users with access to the project, and their assigned Role(s). Here you need to make sure those users are assigned to the project and…

Are these issues in a Team Managed project or a Company Managed project? Can you show a screen image of the issue showing the Start date field is present for that issue?

Hello @tbundy Is the issue type for your subtask "Feature Launch Tracker"? The rule will continue to run only if the status was changed on an issue of type "Feature Launch Tracker". Can you explain to us in words what you want to happen? For example... When I change the status on a Subtask to "Launch Signed Off" and the…

Hello @Breanna Williams Please show us your complete rule, the details of the step where you are trying to set the Start Date field, and the details from the rule Audit Log for the execution of the rule.

Hello @Electric AI Please provide more details. What steps is the user executing to view the project? What does the user see when they attempt to view the project? Is there an error message? What did you do to add the users to the project? Is the project a Team Managed project or a Company Managed project? Is it a…

Hello @pedro.o For which of the message are you asking for help? Are you wanting to delete the products and the organizations, or do you want to transfer the products to your company organization and then delete the organizations created by the users?

Hello @[deleted] Welcome to the Atlassian community. Are you working with a Team Managed project or a Company Managed project? What problem are you trying to solve by setting a card color such that all the cards in a column are the same color, but a different color from the other columns? If the cards are already separated…

Hello @Phil Bustin Can you show us the workflow and select the transition to which you attached the screen? Then show us what you are selecting when you want to transition an issue. Also confirm for us that the issue is in a Company Managed project (versus a Team Managed project).

The issue is whether or not they have been granted Jira Software product access vs. Jira Work Management product access. Jira Work Management is an edition of Jira that does not include functionality related to the Agile Software Development process, like Roadmaps, Backlogs, and related Reports. A company can subscribe to…

I have not had time to give more thought to this problem since last I posted.