Trudy P Claspill

Hello @Release Train Engineer Welcome to the Atlassian community! Customizing workflows is available in the Free tier. As @Ashish Bijlwan said, if you are working on an Inactive workflow (one not currently in use by any project) then there will not be a Publish button. The changes you make are saved immediately. For an…

in Workflow Comment by Trudy P Claspill February 2023

Thank you for sharing, @Mimi Peters ! To avoid that in the future, check the Transitions in your Workflows. Transitions to green/Done statuses should have a Post Function to set the Resolution field (or a Transition screen to allow the user to set it). Transitions to all non-green/non-Done statuses should have a Post…

in Vote fuction not working if my jira has a security level set Comment by Trudy P Claspill February 2023

Hello @Nawaaz SOHAWON Have we provided enough information for you to solve your requirement? If so, please consider marking the Answer thread as Accepted to help other users find posts that contain working solutions.

in Need to get the count of all stories vs resolved stories linked to an epic through automation Comment by Trudy P Claspill February 2023

Hello @Athira K Please show us the details of the Create Variable action.

in Video on How to Automate the Epics, Stories and Sub tasks Comment by Trudy P Claspill February 2023

Wonderful! If you have more questions, don't hesitate to start a new Question post. If your questions in this post have all been addressed please consider marking the Answer thread as Accepted to help other users find posts with working solutions.

in assignee was in(xx,yy,dd) during last 14 days. Comment by Trudy P Claspill February 2023

Hello @Julian Grad Welcome to the Atlassian community! Are you working with Jira Cloud or Jira Server/Data Center? If your URL looks similar to this: https://yourCompany.atlassian.net ...then you are using Jira Cloud. With Jira Cloud you do not set up an SMTP server for outgoing email. That is handled automatically as part…

in How to configure Outgoing Mail for the free plan? Comment by Trudy P Claspill February 2023

Hello @Ruben Pacheco Thank you for that additional information. When you use the Share option, the person you share the issue with must - be able to reach the Jira instance through the internet/intranet - have a license to access your Jira instance as a User (versus a Customer) - have Browse Projects permission in the…

in Unable to add Participants Comment by Trudy P Claspill February 2023

Thanks, @Andy Gladstone I'm working with a client that wants Anonymous access in Confluence Cloud. I'll be glad to be able to show them that this issue is documented.

in Spaces visibility Comment by Trudy P Claspill February 2023

One of your replies on Feb. 10 says that the subtask is moved to the status "Launched Signed Off". After both the status of the Eng and QE subtasks get moved into "Launched Signed Off" Looking at what you have for the trigger of your rule the value of the status is actually "Launch Signed Off". That is what should be in…

in How do you setup automation for when subtasks are signed off? Comment by Trudy P Claspill February 2023

Hello @Tuan Welcome to the Atlassian community! First we need to clear up some terminology. Issues (Epics, stories, etc.) exist in Projects. Boards are a way to view and manipulate issues. Boards are based on Filters that retrieve sets of issues. The issue retrieved can exist in 1 to n Projects. Issues do not exist "in"…

in Create issue if issue is not found in another project Comment by Trudy P Claspill February 2023

Hello @tbundy This component is not correct: You added it as a JQL Condition. You needed to add it as a Related Issues Condition. CONDITION: Related Issues / Parent - condition: Matches JQL - JQL: "Launch Approval Status" = "Not Ready for Review"

in How do you setup automation for when subtasks are signed off? Comment by Trudy P Claspill February 2023

Hello @REVANTH SIDDU Welcome to the Atlassian community! Jira does not natively support extracting counts of issues per assignee for the purpose of generating an email. Can the manager access Jira itself? If so, you could set up a Dashboard that includes the Two Dimensional gadget to show a table of counts of issues per…

in Manager wants overdue jira email on his team so that he want to see which dev is holding more Comment by Trudy P Claspill February 2023

That is your issue, then. The rule only works if the Reporter is set to the user ittest, and the mail handler will only set the Reporter thus if the sender's email doesn't match to a known account. Is there a reason that you opted to try to work the rule based on Reporter rather than Request Participants as suggested in…

in Using email aliases to route tickets Comment by Trudy P Claspill February 2023

Then you can add to the approved domain a configuration to automatically grant access to products for users in that domain. See step 4 here: https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/#Approved-domains That should give them access to the products automatically after they…

in Groups Synced from Identity Provider not Providing Access to Confluence Comment by Trudy P Claspill February 2023

Hello @[deleted] Are you using a marketplace app to support the integration? If so, then in Atlassian Support's case submission you could start by selecting Technical issues and bugs and then select Marketplace Apps.

in How do you ask Atlassian Support questions for MS Teams Integration Comment by Trudy P Claspill February 2023

Hello @jennifer gibson Welcome to the Atlassian community! Are you working with Jira Server/Data Center or Jira Cloud? Do you really want to create an entirely new gadget? Do none of the gadgets that currently exist satisfy your needs?

in how do you create a customized gadget on the dashboard Comment by Trudy P Claspill February 2023

The document link I provided concerning searching with text field criteria: https://support.atlassian.com/jira-software-cloud/docs/search-syntax-for-text-fields/ ...discusses the options that can be used when specifying the text to find, including wildcards.

in Bulk update of Product owner for some of my Epics/Stories Comment by Trudy P Claspill February 2023

I would refine it thus with a format function: {{now.plusMonths(1).startOfMonth.jiraDate}} Otherwise you get a value like this: 2023-03-01T21:35:55.0+0000

in First Day of Next Month Comment by Trudy P Claspill February 2023

The Default Reporter is used only if the actual Sender's email address doesn't match to an account and Create Users is unchecked. Looking directly at ITOPS-124, who is listed in the Reporter field?

in Using email aliases to route tickets Comment by Trudy P Claspill February 2023

To what is the Reporter field being set when the issue is created? Can you show us the configuration of the mail handler? From whom is the email actually being sent? The information in the Audit Log is essentially saying that the Reporter of the issue is not set to the user ittest so the remainder of the rule was not run…

in Using email aliases to route tickets Comment by Trudy P Claspill February 2023

I think I am still not really grasping your use case. Are you trying to automate sprint planning? Can you provide a detailed example with fake issue IDs and sprint names, and Last Updated dates to walk us through how you would expect this to work?

in How to switch a task from one sprint to another according to the editing time Comment by Trudy P Claspill February 2023

Hello @Ivan Yuan Welcome to the Atlassian community! I suspect that you issue hierarchy is incorrect. Can you show us the complete issue hierarchy? Also, can you tell us which issue type are selected based on the icons shown in you image, to the right of Epic? In that field in the issue hierarchy you should be selecting…

in I cannot add a child issue (as user story) to an epic Comment by Trudy P Claspill February 2023

The error message indicates that the Automation is not able to zero in on the field that needs to be updated because there are multiple fields (across the entire Jira system) named "Start date". I recommend that you modify the name of the custom field within your Team Managed project to make it unique. Perhaps add the…

in Automatically populate start date when issue is transitioned from Requested --> In Progress Comment by Trudy P Claspill February 2023

Hello @Justin Cruz Welcome to the Atlassian community! The article provides an example of simply editing the issue fields rather than changing the type of the issue. Can you please show us your full automation rule? Can you show us the Audit Log for an execution of the rule that you think should've changed the type but did…

in Using email aliases to route tickets Comment by Trudy P Claspill February 2023

Hello @[deleted] Welcome to the Atlassian community! Are these all active sprints running in parallel? Typically an issue is assigned to a sprint when the commitment is made to complete the work of that issue within that sprint. It remains in the sprint until the sprint ends. If the work is not completed, then the issue is…

in How to switch a task from one sprint to another according to the editing time Comment by Trudy P Claspill February 2023

Hello @Mahlodi Mokobane Please provide more information. Please provide more details about what you are trying to do. What steps are you executing? How do the results not match what you expect? You have posted this question twice tagging it once as Jira Server and once as Jira Cloud. Which hosting option are you actually…

in Unable to Log Projects Comment by Trudy P Claspill February 2023

Hello @Santosh Devata Welcome to the Atlassian community! As the article says: You can link between products that bundle different versions of the AppLinks plugin, except as indicated below. "as indicated below" is referring to the Known Incompatibilities section. If the App Links versions for your products are not called…

in How do I know if my target Jira version suits my existing Confluence version Comment by Trudy P Claspill February 2023

Do the approved domains cover the email domains of the users that would be provisioned? If so, then you can add to the approved domain a configuration to automatically grant access to products for users in that domain. See step 4 here:…

in Groups Synced from Identity Provider not Providing Access to Confluence Comment by Trudy P Claspill February 2023

Hello @Sharif Alsughair You can use the gadget to show the counts of issues based on the values of different fields or based on JQL criteria. You have to first specify the filter or project that includes all the issues that you want to divided into counts. You can use the Build Custom Count option to create a JQL to count…

in How to use Filter Count Gadget to display number of tickets per escalation level on a dashboard? Comment by Trudy P Claspill February 2023

Antes de crear el nuevo problema, utilice la acción Buscar problemas para recuperar los problemas vinculados. Luego, en la acción Crear problema, use el valor inteligente para el conjunto de resultados Buscar problemas para imprimir las claves de los problemas vinculados. El valor inteligente Buscar problemas es una lista.…

in Automatizaciones Reglas: Traer Informacion de los enlaces Comment by Trudy P Claspill February 2023

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