Trudy P Claspill Community Champion

Hello @admmgoering Welcome to the Atlassian community! Generally speaking an app install on a Jira Cloud instance is available to all licensed users of that instance. Some apps have independently added configuration options to include limiting access to their functionality. You should contact the support team for Xray to…

Hola @Fredy Alexander Pena ¿Está incluyendo una declaración JQL en su activación programada? Si, en cambio, ejecuta ese JQL con la acción Buscar problemas, podría iterar a través de la lista de resultados para ejecutar los pasos que ya tiene y luego tener una acción separada al final para enviar un correo electrónico con…

Cloud-to-cloud migration is in Beta testing, but according to the documentation attachments and comments do migrate: https://support.atlassian.com/migration/docs/what-migrates-in-a-cloud-to-cloud-migration-for-jira/

What version of Jira are you using? I recall reading at one time that it was possible to change the project type. I'm not sure if that is a feature that is available in all versions. If you provide your version numbers for Jira Software and Jira Service Desk that will aid my research.

On the Backlog screen there are two lists of issues; one above the other. The top list is labeled "Board" and the bottom list is labeled "Backlog". All issues that display on the Board view should also display on the Backlog screen in the "Board" list with the following exceptions: 1. Subtasks do not display in the Backlog…

To summarize: Created vs. Resolved chart depends on the Resolution field. If the field contains any value, the issue is considered Resolved. If it has no value, the issue is considered Unresolved. We have learned that Voting is also disallowed when the Resolution field is set. Instead of being disabled, though, one can…

Have you reviewed the technical documentation provided by Atlassian on the topic of users? Here is the home page for the Migration Program: https://www.atlassian.com/migration/plan/cloud-guide#migration-strategy-and-method Are you using JCMA to migrate your users? Have you reviewed these documents?…

Hello @Sushmitha How do you intend to make that change? Do you intend to make a new Service Management project and move the issues to it? If so, then that would impact all your boards and dashboards and filters because the project key and issue keys would change. Licensing for Jira Software and Jira Service Management is…

Hello @Katrijn Op De Beeck You can import comments using the CSV Import feature. https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/ Search for the text "comment" in that article. Alternately have you considered the option of a cloud-to-cloud migration?…

Hello @Maciej Kotlarz Welcome to the Atlassian community. No, it is not possible to showed linked issues on a board in the same manner that subtasks are shown "under" their parent issue. An issue can be linked to any number of other issues, whereas a subtask can have only 1 parent, so how would Jira decide under which…

Hello @[deleted] Is your TMP project using a Kanban board or a Scrum board? I suspect you are using a Kanban board. When the Backlog option is enabled have you reviewed the Columns and Statuses configuration to ensure that all statuses are mapped to a column? Any status in the Unassigned statuses area would result in…

Hello @Amed Moreno The article is discussing how to hand issues in bulk for two different scenarios. It is not directing you to use both options in the same rule to achieve your goal. In this case you get no value for {{issues.Story Points.sum}} within the branch because entering a branch changes the context for…

Hello @Andrei Dumitriu Welcome to the Atlassian community. How do you distinguish which of the four tasks is 1, 2, 3, and 4?

Hello @Luis Valadares Welcome to the Atlassian community! I believe the problem is this {{/changelog.Epic Link}} It should be just {{/}}

Hello @Dawn Riziti Are you working with a Company Managed project or a Team Managed project? That information will be shown on the left at the bottom of the navigation panel. There are two built-in "story points" fields. One is named "Story Points" (notice the capital S and capital P). That field is used by Company Managed…

Hello @Ran Wronsky Please show us the rule Audit Log details for an execution of the rule where you say it runs successfully but nothing is updated.

Hello @Kollgaard, Nicholas To debug a filter that is not producing the desired results you need to start with a subset of the criteria. Please try this query project=CC and type = "Task" Are any issues returned? If not, then either "CC" is not a key that matches a project or "Task" does match any of the issue types for…

Hello @Mark Derbecker Does the customer use the same account to access your service portal? Is the customer navigating the the URL for the service portal vs. the base URL for your site?

Hello @Jackie FitzGerald 1. You should find the total time logged on a given issue in the Time Spent field. 2. This is not possible with native functionality. The ability to report on work logs natively in Jira is very basic. If you want more sophisticated reporting you'll have to investigate third party apps.

Hello @Brandon Ivey With native Jira search functionality it is not possible to construct a filter to find issue based on whether or not they have subtasks. If you are not open to getting a third party app to extend the searching capabilities, an alternative would be to create a custom number field to hold the count of…

Do try logging out of Confluence and Atlassian Cloud and logging in again with the other email address. That is the Atlassian Account that the Confluence system is recognizing as the Admin. The fact that it sent an email to that address and that address is not associated with the account your are logged in under current…

Do you see gadgets in the list displaying as something like __MSG_gadget.xxx ? If so, that is mentioned in the first answer on that post, which also provides a link to a KB article that may help you solve the problem.

Thank you for that additional information. This suggests that the account that you have used to access this Confluence instance is not set up as a Confluence, Site, or Organization administrator. Do you happen to have more than one email address you can use to access this Confluence instance? Was the email message sent to…

Hello @Tony Bomareto Welcome to the Atlassian community! Can you confirm for us the type of project with which you are working? When you are viewing the project and look at the top of the navigation pane on the left, does it say Software or Service below the project name? Or do you see navigation options across the top of…

Hello @[deleted] I think you might have the wrong type of link specified in your branch. When you are looking at the Software issue, in the Linked Issues section is the Service issue listed under the heading "is cloned by" or under the heading "clones"? Your branch needs to specify the same thing as that heading for the…

Hello @Liam Lennon Welcome to the Atlassian community! Looking at this article, it says: Depending on your customer access settings and project customer permissions, customers may be able to add people to the project as new customers by including their email address in the “To” or “Cc” field when replying to a request’s…

Yes, you have to have the Move Issue permission within the source project.

Are you working with a Cloud instance or a Server/DC instance? If your URL looks like this then it is a Cloud instance: https://<your company>.atlassian.net Are you able to edit the page itself? If you are not able to edit the page itself, then somebody else may have change the Restrictions on the page so you now only have…

Hello @Holly Rademacher Welcome to the Atlassian community! Do any of the answers on this post help solve your issue?

Do you all each have a unique URL you are accessing? All the URLs would be https://<something>.atlassian.net Is the <something> part unique for each of you, or the same? If it is the same for all of you then you are all using the same instance of Confluence. If you all signed up to get your own free instances of Confluence…