Trudy P Claspill Community Champion

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  • EDITED! Hello @Andi Klaeusli Welcome to the community! Are you working with issue in a Company Managed project or a Team Managed project? If you are working with issues in a Company Managed project then change your JQL thus: from: parent = {{triggerIssue.epic.key}} to: "Epic Link" = {{triggerIssue.Epic Link}} If you are…
  • Only the Done/green-status issues are aged off the board automatically after 14 days. This is not a configurable option in Work Management projects. Since the Status Overview widget is designed to match what is visible on the Board you will not be able to make the widget show issues that have been Done for more than 14…
  • First, you only need to use the Map field value checkbox if the value in the import file can't be added to the field as-is. For instance, if the field in Jira is a selection list and the values in your import CSV don't have a 1 to 1 correlation to the selection list values. Story Points, Summary, and Description are not…
  • In your List view it looks like you have two issues that have child issues; the first one and the one second from the bottom. Expand those to see their child issues. The Summary counts all issue types. The apparent difference in totals for To Do is likely due to the child issues. Also, the Status Overview should match what…
  • Can you show us you field mapping from the Import wizard?
  • No, they are automatically hidden on the board and List views when they are done for 14 or more days. You would have to change the issue status to an earlier status and reset it to done again to make it show. You can still see all issues by looking at the Issues display or using the Jira Advanced Issue Search screen.
  • When you use the Create button in the menu bar newly created issues are automatically added to the Backlog section of the Backlog screen when you have the Backlog enabled for a Kanban board. With a Team Managed project an issue can be in any status and be either in the Backlog list or on the board. You have to move issues…
  • The Avatar bubbles will display only for people in the Assignee field. If QA Assignee is another field, the people in that field will not be shown as Avatar bubbles. You would need to create a quick/custom filter for the board for each person that could be in the QA Assignee field if you want to filter based on that field.
  • Is the project a Company Managed project? That information will show at the bottom of the navigation panel on the left when you are viewing the project. If it is, then it sounds like the field was removed from the Create Issue screen. Go to Project Settings > Issues > Screen. You will see the Issue Type Screen Scheme…
  • @Walter Buggenhout That article applies to Confluence Cloud, I believe, and the OP has tagged their question as Confluence Data Center.
  • What type of issue is it? Is it an Epic or a Subtask? Epics are not available to be displayed on the Kanban board for a Team Managed project. If you use the Group By Epics option then the Epics will show up as headers for swimlanes that contains the child issues of the Epics. On the Backlog screen (if you have that…
  • Hello @Russell Brown Into what type of fields do you want to add these templates? Are you talking about free-form Paragraph fields (multi-line text)? Are you working with a Software, Service, or Work Management project? How many different templates would there be?
  • Hello @Hossam El-Minawy Welcome to the Atlassian community! Are you working with a Software, Service, or Work Management project? If you see navigations options across the top of the screen like this, then it is a Work Management project. Since you mentioned the Timeline view, I think you might be working with that type of…
  • Hello @ConnectionFaild Were you using a paid Jira subscription or a Free Jira subscription? If you were not paying for your Jira subscription, if all the Jira products on your site were under the Free subscription, and it had no activity for 120 days then the product is deactivated, as per this document. As per the details…
  • How was it fixed last time? Are you working with a Company Managed project or a Team Managed project? The following applies to a Company Managed project. Have you checked the issue layout available from the Configure option in the lower right corner of the issue view? Check if the Story Points field is in the Hide When…
  • I tested this theory with a Software project, and it did not prove true. I created a simple workflow: To Do > In Progress > Done There were no global transitions. I added the Subtasks condition to the transition between In Progress and Done. I had an issue with Subtasks that were not done. When it was in the In Progress…
  • I've been thinking more about this scenario. I think adding and removing user individually based on the change of a single child issue is the wrong way to go. Here's why I think this. Let us say you have Epic ABC-1. It has two child issues; ABC-2 and ABC-3. ABC-2 and ABC-3 are both assigned to User1. User1 is added to the…
  • Hello @Vera Valshonok Is the project a Team Managed project or a Company Managed project? That information will display at the bottom of the navigation panel on the left. If the project is a Company Managed project, custom fields are managed from Settings (gear icon near your avatar) > Issues > Custom Fields. If the…
  • The problem is that you have specified the field to set in both the JSON code and in the Choose Fields to Set section above the JSON code. You can't have the field in both the Choose fields section and in the JSON code. You need to click on the Choose fields to set pull down and uncheck the copy tasks assignee users in…
  • Hallo @Sascha Schnekenbühl , Um Vorgänge von einem Projekt in ein anderes zu übertragen, müssen Sie die Aktion Verschieben verwenden. Sie können die Aktion „Verschieben“ jeweils nur für ein Problem verwenden. Wenn Sie die Berechtigung zum Vornehmen von Massenänderungen haben, können Sie einen Filter verwenden, um mehrere…
  • Se quiser que a regra clone apenas Epics como Tasks, você deve adicionar uma Condition após o Trigger para confirmar que o problema de acionamento é um Epic. Se esta regra for acionada pela criação de um problema de outro tipo, ela falhará se você não adicionar essa condição. --- If you want the rule to clone only Epics as…
  • Hello @Umar Maroof Is this related to your other post here where the above question is part of the dialog there? https://community.atlassian.com/t5/Jira-questions/set-security-for-parent-issue-so-assignee-of-child-issue-can/qaq-p/2324627
  • Hello @xufeng yang Welcome to the Atlassian community! Is the project a Team Managed project or a Company Managed project? That information will show at the bottom of the navigation panel on the left. Is the board a Kanban board or a Scrum board? Check to following items: - Do you have any quick/custom filters active on…
  • Olá, Na imagem que você forneceu, parece que o tipo de problema que você está criando na caixa de diálogo Criar problema é um épico. Isso está correto? A regra de automação está sendo acionada pela criação desse épico. Na regra, parece que você está tentando clonar o problema criado para um tipo de problema diferente - um…
  • Algum e-mail foi enviado durante esse período? Peço para confirmar se o envio de e-mail está ativado. O limite de e-mail se aplica a todos os e-mails enviados pelo sistema, não apenas aos e-mails das Regras de Automação. Se você incluir os e-mails enviados diretamente de projetos para Esquemas de Notificação, isso se…
  • Você está trabalhando com um projeto gerenciado por equipe ou um projeto gerenciado pela empresa? Essas informações serão exibidas na parte inferior do painel de navegação à esquerda. Quais são as etapas que você está usando para criar o problema que aciona a regra? Você está visualizando a Epic e usando o botão Create…
  • That is correct functionality. EMPTY works only with fields that support IS and IS NOT. Issue Link Type doesn't support IS or IS NOT. Issue Link Type is applied when an issue link exists. If there is no issue link, then the Issue Link Type criteria has nothing to compare to. It sounds like you want to be able to have a…
  • Hello @Pillai_ Aarthi Why do you need the ID for the system field named Summary? For most purposes you can use the name for that field rather than the ID.
  • @Sushant Verma The question is about the Summary field, which is not a custom field and does not show up in the Custom Fields screen.
  • Take a look at this post: https://community.atlassian.com/t5/Jira-Software-questions/rollup-original-estimate-at-epic-level/qaq-p/1778331