Trudy P Claspill Community Champion

I'm not sure what is causing the problem, but I have some more questions. Is the Epic in the YUMN project? Are there any Automation Rules that are being executed against the issues right after they are created? You would be able to see that by clicking on the Rule Executions field in the Details panel of the issue. Can you…

@David Weir <EDITED> The box needs to be unchecked checked in order for the Cycle Time rule to be triggered by another rule changing the End Date field value. If the box was already unchecked, then that would not seem to be the cause of your problem. With the box unchecked, was the Cycle Time rule getting triggered if the…

If you move the issue back to the first project you cannot force it to have the original ID of APPPPLT-2023. It will get a new ID. When a user types in the original ID or uses a link with the original ID, Jira will automatically redirect to the issues under its new, current ID.

I have not been able to get my Insights panel to show that same message. What do you have selected for the Estimation Statistic for your board? Can you provide a partial screen image from your board to show that it includes an issue that is a child of an Epic?

Hello Pauline, As @John Funk mentioned you can't prevent a transition with an Automation Rule. Automation Rules run in reaction to an event. If you want to prevent, rather than undo, the transition you would need to modify the workflow transition to the Done status adding Conditions and/or Validators (or Rules, if you are…

Hello Marcelo, I don't think I understand your use case. In which issue do you want to record this information? Can you walk through the details of an example scenario? Providing screen images to illustrate your example would also be helpful. If English is not your native language also feel free to use your native language…

Hello Barbara, First, because you have said you are a new Jira Admin, I want to provide some additional related information. Statuses get grouped into Status Category which is indicated by the color of the status. Gray - "To Do" types of statuses meaning "work has not started" Blue - "In Progress" types of statuses meaning…

Hello @Jan Verbeke How does your question relate to the original post? Are you also unable to change the Estimation Statistic in your Board Settings? If not, and you are having some different problem, please start a new Question for your problem.

When you say you "define the epic field" do you mean the Epic Link field? Can you provide a screen image of that field within the Create Issue dialog? Are you working with Scrum boards or Kanban boards? If you are working with a Kanban board, when you look at Board Settings > General do you see a subfilter defined? If so,…

I'm glad I could help! If your problem has been solved, please consider marking the Answer as Accepted to help other users find posts with validated solutions.

Thank you for that image. That confirms that you have added it to a column on your board. I see that the For Review status shows there are 0 issues. Can you show us a screen image of a US that is currently in that status that is not appearing on your board? I only need to see the Status, the issue key, and the issue type.…

Hello Dan, When viewing the project look at the bottom of the navigation panel on the left. There you will find a message that says the project is team-managed or company-managed. You can learn more about the differences between Team Managed and Company Managed projects in this documentation . I'm not sure to which…

Technically you can close the Active sprint, but it will move the "main task" to the next sprint (or backlog) because that task will not be considered "complete". For the main task to be considered "complete", the status it is in and the statuses that its subtasks are in must be statuses that are in the right-most column…

Hello @Angel I provided you with a link to the Automation Rules documentation. I suggest you review that as part of learning how to create Automation Rules. I also provided an example of a rule that might work for you, with the Trigger, Branch, and Action components of the rule. I am not sure that the rule will work for…

You cannot activate the Backlog and Sprint features in Work Management projects. That functionality is limited to the Software project templates. Sprints are part of the Scrum template and automatically include the Backlog. The Kanban template does not have the Backlog feature turned on by default, but it can be turned on…

Issue that are Subtasks cannot be in a different project than their parent issue. Can you please provide a screen image that shows these subtasks within their parent task? Please show the issue key for the parent and subtasks. You can black out other information that is confidential. When trying to close a sprint only the…

Are the Epics included in your board filter?

No, in the Insights panel the progress for the Epic reflects only the issues that are part of the selected Active Sprint. The insights offered are about the information on the Board, which is limited to the Active Sprints.

Hello @Vera Valshonok Did the answer I provided help you resolve your issue? If so, please consider marking the Answer as Accepted, to help other users find posts with validated answers/solutions.

Hello @Hossam El-Minawy If your question has been answered please consider marking the Answer as Accepted to help other users find posts with validated answers/solutions.

Hello @adas1 Did the answer I provided help you resolve your issue? If so, please consider marking the Answer as Accepted, to help other users find posts with validated answers/solutions.

Hello @Angel Did the answer I provided help you resolve your issue? If so, please consider marking the Answer as Accepted, to help other users find posts with validated answers/solutions.

Hello @Sara Creenan _M_T_ Are you still trying to get an answer to your question? If so, can you provide the additional information I requested? That will enable me to offer you more guidance.

Hello Cyril, Did you figure this out, or did the issue spontaneously resolve? It has me stumped. If it is still an issue, I would suggest that you ask your Jira Administrator to contact Atlassian Support directly for guidance. https://support.atlassian.com/contact/#/ It would be great if you could report back here what the…

Hello @Thies Uhlenbruch Did the answers we provided help you resolve your issue? If so, please consider marking the Answer as Accepted, to help other users find posts with validated answers/solutions.

Hello @Bill Thang Did the answer I provided help you resolve your issue? If so, please consider marking the Answer as Accepted, to help other users find posts with validated answers/solutions.

Hello @Florian Vrede Did the answers we provided help you resolve your issue? If so, please consider marking the Answers that helped as Accepted, to help other users find posts with validated answers/solutions.

Hello @Micky Semere Have you been able to implement the automation rules above to solve your needs? If so, please consider marking the Answer as Accepted to help other users find posts with validated solutions.

Hello @Noel Duong Did the answers we provided answer your question? If so, please consider marking the Answers as Accepted to help other users find post with validated answers/solutions.

Hello @alice hwang Were you able to solve your issue with the Answer I provided? If so, please consider marking the Answer as Accepted to help other users find posts with validated solutions. If you are still having an issue, please let us know so we can try to help you solve it.