Trudy P Claspill Community Champion

In Confluence, if the app provides a Macro, you can review the Macro Usage page available under General Configuration to see how many times each macro is used. The macros are grouped by the app that provides them.

Hello @James Gould To display the Name of the parent epic add the field Parent to your columns instead.

I am stumped. If you are using a paid Jira subscription, I suggest you contact Atlassian Support for additional assistance. And please report back here what you learn. https://support.atlassian.com/contact/#/

Hello @Angie Thompson At this time only licensed Users (not Customers) can be added to the user groups and made recipients of filter subscriptions. I don't work a lot with Service Management, but my impression is that there is not a lot of built in reporting options for sharing data with customers. You may need to look at…

Hello @Jehan Bhathena That change was announced in this article posted February 22 and updated March 13. I did not find it listed in the weekly blog posts for updates.

Hello @Varna Shetty Welcome to the Atlassian community! I recommend that you make use of the training courses available through the Atlassian University. Take a look at these resources: ACP-120 Jira Administration for Cloud Exam Success You can find additional resources by searching the site:…

Hello @Andrea Camargo Rodrigues Welcome to the Atlassian community. As per this post you should open a support ticket: * Go to https://support.atlassian.com/contact * Select "My account" * Then select "Help with a deactivated site" * Then enter the URL of your Cloud site and fill in any other details about what help you…

The Component/s field values can be customized by a user with Project Administrator permissions in the project. The screen for creating those values is under Project Settings > Components, which you can find in the navigation panel on the left.

Hello @Joseph Welcome to the Atlassian community. Based on the screen image you provided you are working with a Team Managed project. You can confirm that by looking at the bottom of the navigation panel on the left where it will say the project is either team-managed or company-managed. The issue count you see in the…

Hello @Rahul The order of the statuses in that gadget will match the order of the statuses set on the global screen where statuses are defined: https://<your Jira URL>/secure/admin/ViewStatuses.jspa This screen can be accessed only by Jira Administrators. On that screen a Jira Administrator can change the order of the…

Hello @Anupamshaw Please provide more information about your use case. In the Advanced Issue Search screen it is not possible to create a variable as part of a filter.

Hello @Dominik Schanz Welcome to the Atlassian community! Take a look at Atlassian's documentation on the Security Practices, specifically the section on Keeping Data Secure.

Thank you for the additional screen images. I see that your For Review status is grey. That indicates it is part of the To Do status category. Statuses are grouped into three Status Categories: Gray - To Do category - meaning work has not yet started Blue - In Progress category - meaning work is in progress Green - Done…

The Resolution field was likely set for those issues during some transition they went through, and not been cleared when it should've been. When a project is initially created the workflow is set based on the template used. In the default workflows that Jira uses the setting of the Resolution field on the transition to the…

Hola, Los estados de los problemas en Jira se organizan en tres categorías: Tareas pendientes: de color gris, representa el trabajo que aún no se ha iniciado En curso: de color azul, representa el trabajo que está en curso Listo: de color verde, representa el trabajo que está completo Para un proyecto de gestión de…

Hello @Jira It does not matter that you happen to be the Project Admin for all projects which are currently specified as in scope for the rule. In other scenarios a person might not be Project Admin for all the affected projects. And a Jira Admin could modify the rule to apply it to yet another project where you are not a…

Hello @Shraddha Pawar Welcome to the Atlassian community! The home page for all Automation For Jira documentation can be found here: https://support.atlassian.com/cloud-automation/docs/components-in-jira-automation/ For the rule you described, these are the components. TRIGGER: Field Value Changed ACTION: Transition Issue…

It sounds like CS might also be a Service Management project. Is that correct? If the Reporter/Customer is not able to see the issues when they are in the IT project, that suggests to me that the Reporter/Customer is not set up to have access to the IT project as a customer. Is the user able to access the customer portal…

Hello @Jira When you say the "rule is extended to another project" do you mean that the Scope of the rule is changed to include multiple projects, like this? If so, then by adding multiple projects to the rule scope the rule has become a Global rule. Global Rules can be edited only by Jira Administrators and only from the…

Hola @LOPEZ HERNANDEZ_ ELENA , Bienvenido a la comunidad de Atlassian. ¿Puede proporcionar una imagen de pantalla para el tablero que está viendo? ¿Es una vista en la que los problemas se muestran como tarjetas en columnas? Ejemplo: En caso afirmativo, ¿están desapareciendo los problemas de todas las columnas o solo de…

The app is not free. See pricing information here: https://marketplace.atlassian.com/apps/34717/structure-by-tempo-jira-portfolio-project-management-ppm?tab=pricing&hosting=cloud

Do the issues that are moved have any subtasks? If so, are the subtasks set to Fixed also? Beyond that I am stumped about what could cause this, and would recommend you ask a Jira Administrator to open a support case directly with Atlassian. https://support.atlassian.com/contact/#/

When you clone the issue into a Service Management project and set the Reporter in the new issue to match the Reporter of the original issue, is that user set up as a Customer with access to the Service Management project? Are they able to access the issue using a URL link to either you Jira instance directly or a link to…

When you complete the sprint you should get a pop-up about how many issues were completed and how many were incomplete and will be moved to the backlog/next-sprint. Is the count in that pop-up reflecting all these issues that are in the Fixed column? Are other issues that transitioned to Fixed within the scope of the…

I suspect that it says that because best practices indicate that a "done" status should be the last status on the board. Explaining that it is possible to have a board where you don't use "done" as the last status would be encouraging anti-patterns. The documentation doesn't actually say that it has to have a Resolution…

What is the actual Status assigned to that issue? Please show us the Columns page from Board Settings for your board.

こんにちは @Satoshi Kudo 、 （翻訳アプリを使って回答を翻訳しています。） 子ストーリーは Epic と同じプロジェクトにありますか? 子問題のリストを示すエピックの詳細の画像と、そのエピックを示すロードマップの画像を見せていただけますか? --- Hello, (I am using a translation application to translate my answer.) Are the child stories in the same project as the Epic? Can you show us an image of the details of an Epic showing the list…

Hello @Dilbar Huseynzade Welcome to the Atlassian community. Addressing your second question, you should be able to edit the Sprint assigned to an issue in the Issue Details (1). If you don't see the Sprint field in that panel, click on the More Fields option (2) to see if the field appears there.

Hello @long.suciu Are these issues in a Team Managed project or a Company Managed project? I suspect the latter. That information will be shown at the bottom of the navigation pane on the left. The subtasks display on the board because they are getting set to a status that is mapped to a board column rather than a status…

Can you show us the details of an issue that was in the column farthest to the right when you completed the sprint and is now showing up in another sprint? Can you also show us the details of the History tab for that issue? And can you show us the Status/Columns mappings from Board Settings for that board? And can you show…