Trudy P Claspill Community Champion

For one of the issues where you received a notification that Kevin made a change, you can confirm if a rule executed against that issue by: 1. Viewing the issue details. 2. Clicking on the Rule Executions in the Details panel on the right. That will show you a history of rules executed against that issue. It will also have…

If the Jira Administrators have used the Notification Helper to confirm that Jira is configured to send you notifications , them the next step is the last thing I mentioned in my answer. The Jira Admin needs to open a support case to find out if your email address has been black listed. They can do that at…

Hello @Enrique Ortiz Welcome to the Atlassian community. I have seen a few similar posts from other users on this same topic, but don't recall anybody posting information about the root cause. Have you made any changes to the board configuration or the workflow for the project? If there is no entry in the complete activity…

All notifications that come from Jira come from Jira's email, not from your individual account email. Ignore the sending email address - that is irrelevant. The Name shown next to the email address and the name shown for who made the change should be the name of the person who actually made the change. For example a change…

Hello @Alyssa Hill Your rule says it will be triggered when the issue is created. The audit log indicates that the rule is created and the first condition (Issue Type = [System] Change) is passed. The audit log then indicates that the next condition does not pass; Status = Publish. To what status is the issue set when it…

Hello @Alex Welcome to the Atlassian community. The REST API does not currently support creation of a Team Managed project. <EDIT> Although a responder on this post claims that they did it.

Hello @Jaesung Lee Welcome to the Atlassian community. I am not able to reproduce this problem on my own Free instance. Have you tried logging out of the instance and your Atlassian account, and logging back in again to see if the problem persists? Has this instance existed for a while or is it brand new? I am flagging…

So excited to get started on this! It is one I've been waiting for to continue my Atlassian Certified Expert training.

Hello @Gergely Eperjesi Welcome to the Atlassian community. First be advised that this is a community of users. This is not a method for directly contacting Atlassian support. Second, are you interested in integrating with Jira Cloud (Atlassian hosted) or Jira Data Center (self-hosted)? You can search the Atlassian…

In what way is the JQL not working? When you have a field that can have multiple values if you want to find the issues where the field does not have a specific value and you also want the issues where the field has no value at all, then you need two criteria. "Multiple User Picker[User Picker (multiple users)]" not in…

Hello @Debraj De Welcome to the Atlassian community. It matters whether the project is Team Managed or Company Managed. Please find out which it is and let us know. You say that users X and Y each have a "view" of the sprint. Are they looking at the same board and applying filters to it to change what is visible? Or does…

Hello @Sara Mendes Welcome to the Atlassian community. What status do you want to assign to the parent issue in that case? Does it matter what status the parent issue is currently assigned before you make the change? What would the statuses of the other subtasks be at this point? Do they all have to be In Progress, or…

Hello @Victoria Luskin Welcome to the Atlassian community. Essentially you need is to reuse the criteria for the Epic child issues as input for the subtasksOf function. (type = Epic AND labels = ABC OR type != Epic AND issueFunction in issuesInEpics("labels = ABC")) OR issueFunction in subtasksOf("type != Epic AND…

Can you provide screen images of what you see in the various screens for the user? Black out confidential information. If you can get to the user's account through Atlassian Admin, does the user's account show the Jira product listed, but with None for user role? If so, try assigning the user a role and see if that solves…

#2 - the project type is shown at the bottom of the navigation panel on the left. From your image, that says "team-managed". There is a cloud-to-cloud migration tool that is currently in Beta release, but it does not support Team Managed projects per this documentation. The same documentation talks about migrating projects…

The email address itself will not be changed. That is the email that your Jira instances uses for email notification. The name that is displayed should be getting pulled from the Account of the person that made the change. If you made the change from your own account, your name should be shown. If you click on your avatar,…

Hello @Diana von Ballmoos Welcome to the Atlassian community. If you are working with issues in a Company Managed project you can't set default text directly for the Description field. There is a work around you can implement using a custom field. The full solution is described here:…

Hello @Sunilkumar k There are no features for enforcing naming conventions for releases, teams, and components.

The user may have had their access to your site suspended. I'm not sure if a person that is only a Site Admin can do this or if it requires a person with Organization Admin access. Navigate to https://admin.atlassian.com Select Directory from the top menu bar. In the left panel select Users. This should show a list of…

Hello @Mar Yambao There was no screen image attached to your post. Are you referring to this text you included? Kevin Flores (Jira) <jira@axiamed.atlassian.net> If so, which part of that are you trying to change?

If a rule doesn't execute the way you expect, seeing the Audit Log information for the execution of the rule is very helpful to figure out what actually happened. Can you share that information with us? <EDIT> Right after clicking Publish I saw the problem. The comparison value should be 0 not now()

Other users in this community may have more experience than I do and can respond to your post. I also sent a message to other community leaders asking if any of them have relevant experience if they can then review your question. You can also ask your Jira Administrator to open a support case directly with Atlassian…

Hello @Mafalda Mendes Welcome to the Atlassian community. The first thing to check is that the emails are not going to your junk/spam folder and that you don't have any rules set up in your email client that are automatically deleting them or pushing them to another folder. The next thing to check is your Personal Settings…

Hello @NADA EL BAGHDADI Welcome to the Atlassian community. Is the user still able to access their email? If they are then their account in the domain has not been deactivated. If they are not able to access their email, then yes, you would have to contact the owners of that domain to get their account reactivated.

Olá, Você está falando sobre adicionar descrições nos cabeçalhos das colunas de um quadro ágil (scrum ou kanban)? Em um quadro para projetos de software gerenciado pela empresa e por equipe, você pode alterar o texto exibido no cabeçalho. --- Hello, Are you talking about adding descriptions in the column headings of an…

Hello @Phil What problem are you trying to solve? What kind of use would you expect the user to have for the Advanced Roadmap if they are not able to see issues in projects?

Hello @michelfilho In Jira "Projects" are containers for issues. Issues exist in only one Project at a time. What type of Projects have you created? Depending on the Jira products for which you are licensed you may have Software and/or Service and/or Business/Work Management projects. You can see the type of each Project…

I have not worked with assets in Jira Service Management. I don't have an answer to your question.

I never pursued this with Atlassian Support. However, looking at it again now I took a look at the article @lauren_orr referenced and looked more closely at the screen images of the Backlog screen. Those images are from a Team Managed project, whereas Lauren and I were looking at Company Managed projects. In a Team Managed…

I have not been able to recreate your issue. At this point I recommend you have your Jira/Confluence administrators open a support case with Atlassian Support to get their help. https://support.atlassian.com/contact/#/