Trudy P Claspill

Hello @Vik Tailor Were you able to solve your requirement based on any of our answers? If so, please consider clicking the Accept Answer button(s) above the helpful answers. If you still have questions, please let us know.

in Parent JIra linkage to a sub task for story created in th same rule Comment by Trudy P Claspill February 27

Hello @Timi Falusi Did you find a solution to this filtering problem, or implement one of the alternatives I suggested?

in Filtering tickets for a Project Comment by Trudy P Claspill February 27

Hello @Sharon Whallen Did you find a solution to your issue? Do you still have questions on this topic?

in My description toolbar items are not working. Comment by Trudy P Claspill February 27

Hello @paul Do you have additional questions on this topic? Were you able to create an Automation Rule to satisfy your need?

in How to do bulk updates for the structure parent for epics? Comment by Trudy P Claspill February 27

Hello @Md_ Abrarul Huda Were you able to implement a solution for your requirement based on the information I provided? Or do you have additional questions? If the information I provided helped you implement a solution please consider clicking on the Accept Answer button above my first response.

in Can I give a project role a task using a custom field? Comment by Trudy P Claspill February 27

Hello Were you able to contact Atlassian Licensing support? Were you able to get your subscription reactivated and your data restored?

in my account projects have been deactivated. Comment by Trudy P Claspill February 27

Hello @SanaAnjumShaik Welcome to the Atlassian community. First we must know what app/hosting you are using. In your post tags you have specified "data center" which is when you company downloads the software and installs it on you on servers (physical or hosted by a cloud provider like AWS). You have also specified in the…

in Can Jira Automation Send Reminder Emails to Multiple Recipients or a Distribution List (CC Support)? Comment by Trudy P Claspill February 27

Hello @Admin Maya_Takaoka Welcome to the Atlassian community. What are you trying to delete? What is preventing you from completing the action?

in 削除 Comment by Trudy P Claspill February 27

Hello @clavax Welcome to the Atlassian community. Here in this user community we are users of our own Jira instances. We don't have access to the system you are accessing. Please provide us with a sample of the data you are trying to import. Please tell us what field mapping you are creating. Share with us the messages you…

in Hello I want to import my CSV file but i am not able to do this i am facing error in mapping guideme Comment by Trudy P Claspill February 27

Hello @Rushi Patel Welcome to the Atlassian community. Here in this user community we are users of our own Confluence systems. We aren't the admins of the system you are accessing. We cannot modify your permissions on that system. You will need to contact the people who are admins for that system. You can start by…

in I was reviewing one of the TDS document, but in that unable to comment on the statments. Comment by Trudy P Claspill February 27

Hello @Pankaj Mehta Do you have additional questions on this topic? If the information I provided adequately addressed your questions, please consider clicking on the Accept Answer button above my responses. That will also mark your Question as Solved.

in Status organizer/optimizer Comment by Trudy P Claspill February 27

@Simon_McDouall Are you still experiencing this problem? I have not thought of other ways to debug this, so I have flagged your post here to raise it to the attention of Atlassian Team members. You should hear back from them within 2 business days.

in Team members can't view shared confluence space Comment by Trudy P Claspill February 27

Hello @Sonia Saini Do you still have questions on this topic, or were you able to figure it out with the information we provided? If you were able to figure it out, please consider clicking on the Accept Answer button(s) above the responses that were helpful. That will also mark your Question as Solved.

in API token ID Comment by Trudy P Claspill February 27

Hello @保守管理者 Were you able to address your requirement with the information we provided? If you have additional questions please let us know. If you have solved your requirement with out guidance, please consider clicking on the Accept Answer button(s) above the response thread that were helpful.

in how to create fields Comment by Trudy P Claspill February 27

Hello @InEssence Biz Sol Were you able to open a support request based on the guidance I provided? Or are you still experiencing difficulties?

in I can't get support because my email domain isnot verified Comment by Trudy P Claspill February 27

Hello @Andreina Blanco Uribe Were the community managers able to assist you? If so, please consider clicking on the Accept Answer button above my response to mark your Question as Solved.

in Import account information Comment by Trudy P Claspill February 27

Olá @Elizabeth Fernanda Dinato Nagai , Você conseguiu resolver seu problema com a orientação que forneci? Caso sim, clique no botão "Aceitar resposta" acima da minha resposta para marcar sua pergunta como resolvida. Se ainda estiver com dificuldades, entre em contato conosco. ---- Hello, Were you able to resolve your…

in Problemas na troca de cartão e dominio Comment by Trudy P Claspill February 27

Hello @C. Stephen Pence Did the response I provided help you address your need? If so, please consider clicking the Accept Answer button above my response to mark your question as Solved.

in how to print cloud-based jira issue cards? Comment by Trudy P Claspill February 27

Hello @Shaun McGuire Did you information I provided adequately address your question? If so please consider clicking the Accept Answer button above my response. That will mark your Question as Solved.

in Where is my access to Jira Customer Service Management? I have JSM Premium Cloud Comment by Trudy P Claspill February 27

Hello @Ashwin Kurundkar Did one of these answers address your question? If so please consider clicking the Accept Answer button(s) above the responses you found helpful.

in Restrict Jira Dashboards in Project Comment by Trudy P Claspill February 27

You can also determine which spaces are Personal by going to the View All Spaces page and using the Personal filter.

in How to change the space icon for a Confluence space Comment by Trudy P Claspill February 26

Hello @John Black I encourage you to at least execute the SELECT statements in the KB to find out if that identifies the root cause. You might be able to proceed with the migration testing using a trial Jira subscription on your Jira Cloud site. I believe there are additional prechecks related to the number of users you…

in Migration of JIRA Service Management to the Cloud Comment by Trudy P Claspill February 26

Is the space a Personal space or Global space? Logos on personal spaces cannot be changed currently. There is a change request about that here: https://jira.atlassian.com/browse/CONFCLOUD-16786 If you hovering/clicking on the logo in a Personal Space details page has no effect.

in How to change the space icon for a Confluence space Comment by Trudy P Claspill February 26

Thank you for that additional information. I found this KB related to pre-checks failing related to which apps are installed. It has a couple of troubleshooting tips you can try. JCMA pre-check error: "Jira Software is not available on your cloud site"

in Migration of JIRA Service Management to the Cloud Comment by Trudy P Claspill February 26

Hello @Lizzie Willisson Welcome to the Atlassian community. Have you clicked directly on the icon? When I hover over the icon in my system I see hover help that says Edit Space Icon. And if I click on it I get a pop-up for uploading a new icon.

in How to change the space icon for a Confluence space Comment by Trudy P Claspill February 26

I have executed a scenario where the DC instance had both Jira and JSM and the Cloud instance had only JSM. What is the specific error that you get? Can you provide a screen image? What options have selected in your migration plan?

in Migration of JIRA Service Management to the Cloud Comment by Trudy P Claspill February 26

Hello @[deleted] Welcome to the Atlassian community. If you think the site may be nefarious you can send an email to abuse@atlassian.com with the details. If you were added to the site with an email supplied to you by your employer, you may want to check if your access was granted based on something related to your job.

in I was added to suspicious project Comment by Trudy P Claspill February 26

Hello @John Black JSM Cloud does include core Jira platform technology - the concepts of Spaces/Projects, Issue Types, Fields, etc. are part of the infrastructure of both Jira and JSM. With JSM Cloud the platform will support only Service projects. With a Jira Cloud subscription you get support for Software and Business…

in Migration of JIRA Service Management to the Cloud Comment by Trudy P Claspill February 26

Can you confirm for us the type of the Space this concerns? Click the ... button next to the Space name in the navigation panel on the left. What do the last two lines in the pop-up say? It will be something like: Service space Company-managed Both lines are important. If you are not using a Service space, then there is no…

in Unable to use {{issue.url.customer}} Comment by Trudy P Claspill February 26

Hello @Daniel Witkowski For a question about what appears to be a bug in the product you need to contact Atlassian technical support. The site for that is https://support.atlassian.com/contact/#/ I recommend you select the Migration Support option.

in Error "Your cloud subscription doesn't support Assets" during migration from data center Comment by Trudy P Claspill February 26

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