Trudy P Claspill Community Champion

These emails were in my spam folder dating back in July. Is it possible to recover my account? I don't see anything/options re: the steps you gave me. Based on my experience, if you received an email in July that your subscription was deactivated due to inactivity, and it has been more than 14 days since the date specified…

Hello @Christian Coleman Welcome to the Atlassian community. To manage JSM specific features such as Request Types you must be allocated the JSM User (Agent) role for your instance. This is done through Organization Administration. https://support.atlassian.com/user-management/docs/give-users-access-to-products/ You will…

Hello @Sudheer Kumar Shriramoju Welcome to the Atlassian community. That is not currently supported. You can add your vote to this change request requesting that feature. https://jira.atlassian.com/browse/JRACLOUD-86697

Olá Bem-vindo à comunidade Atlassian. Sua assinatura do Jira é gratuita ou paga? Quando um projeto é movido para a lixeira, os usuários com a função de Administrador do Site e os usuários com a função de Administrador do projeto devem receber uma notificação. Quando o projeto é excluído permanentemente da lixeira, essas…

Hello @matthiasbateman Welcome to the Atlassian community. We are a user community so we can't help you directly with billing questions. But you can contact Atlassian's Billing Support team directly through the following page: https://www.atlassian.com/company/contact/purchasing-licensing#/ Good luck!

Hello @marianne bosch Atlassian has a policy about deactivating Free subscriptions that are left inactive. I wrote an article about it here. https://community.atlassian.com/forums/Confluence-articles/Free-Confluence-Cloud-Deactivation-Due-to-Inactivity-How-did-it/ba-p/3253890 Which points to a much more detailed article…

Based on my experience it is likely the data has been permanently deleted. But you will need to contact the Atlassian Billing, Licensing, & Pricing Support team directly for an authoritative answer.

Hello @Uduak Essien Welcome to the Atlassian community. We are a user community so we cannot directly change the core functionality of the product. You can escalate this issue to your Jira Administrators and they can open a support case with Atlassian to find out if this is a known bug or existing enhancement request. As a…

Hello @AxionLab Support Welcome to the Atlassian community. If it has been less than 15 days since deactivation you should be able to self-serve to reactivate it. Log in to https://admin.atlassian.com/billing Select the Billing Account for the subscription. Click the Subscriptions option on the left. Click the Inactive tab…

I have not been able to get the Inbox option to show for any projects in the sites where I have administrator access, which may be due to the subscription plans on those sites. I recommend that you ask your administrators to open a support case with Atlassian directly to get clarity on the availability of the feature in…

Hello @michel_socoliuc Welcome to the Atlassian community. When was the last time that any users accessed the content? Was the product subscription on the Free tier? When you say the members are still there and but content is not, where are you looking for members? You asked about a delay between reactivation and when the…

Hello @Marlena Saldana _Lunt ES_ Welcome to the Atlassian community. If you have received a bill claiming to be from Atlassian you can reach out directly to their billing team with questions. Use this page for that: https://www.atlassian.com/company/contact/purchasing-licensing#/ If this concerns a bill for something other…

Hello @Xenia Chilkowich Where exactly are you trying to reorder the filters, and the shortcuts? Can you provide a screen image for each of those?

What a lovely way to remind us to love ourselves! Thank you for this post @Jodi-Ann_Rowe 

Hello @Ahmet Efe Bilecenoğlu Please try logging into your Organization through https://admin.atlassian.com Expand Apps. Click on Atlassian Apps. Do you see Confluence listed there? Do you see a warning symbol (exclamation point in a yellow triangle) next to its name? If so, hover your pointer over that symbol to see the…

Hello @Jodi-Ann_Rowe Welcome to the Atlassian community! In what type of space are you working? Click the ... button next to the Space name in the navigation panel on the left. Tell us what the last two lines of the pop-up say. It will be something like: Software space Company-managed On which view are you trying to apply…

Hello I am going to contradict something that @Evgenii said. These deactivation emails usually are about a Subscription/site, not an individual user's login account. Atlassian has a policy about deacyivating inactive Free product subscriptions. I don't believe that they have a policy about deactivating individual user…

Hello @jiranewbi3 You have only half of the solution. You do use the double-pipe in the CSV file. but you also have to use the Advanced option in the Mappings and use an AQL Label IN ("${Combined Data${0}}") The quote marks are because the column header has a space in it. I don't have an environment available for testing…

Thank you for that additional information. None of the Global Permissions in Jira are intended to give a user browse access in all spaces. That is handled at the space level. Is this impacting your access to Business, Software, or Service projects? Are any other users having a similar experience? Have you confirmed that…

Hello @KC Wong I see that you accepted my answer. Were you successful in creating the scoped API token for a service account or as a personal access token? And then successful in using that token with the API call?

Have you added the guest users to a custom role or to the native "Guest - Collaborator" role? Based on this document, I believe you have to add them specifically to the Guest - Collaborator role in order to give them Guest access to the Space.…

Hello @Tim Hoare-Ward Welcome to the Atlassian community. Can you show us the Security Level configurations in the Security Scheme you associated with the project? Have you set the Security Level in the work items the guests should be able to see?

If you are using Data Center, here is the appropriate documentation for v10.2, which indicates you can rotate the image within Confluence DC. https://confluence.atlassian.com/doc/set-your-profile-picture-203199.html

Hello @Dalal Welcome to the Atlassian community. Are you working with Confluence Cloud or Confluence Data Center? If you aren't sure share a screen image with us and we can figure it out from that. Here is a link to documentation about updating your picture in your profile for Confluence Cloud.…

Hello @한지혜_Jihye Han_ Welcome to the Atlassian community. Are you working with a paid subscription or a free subscription? Does this involve boards for Company-managed spaces or Team-managed spaces? Is this for Business, Software, or Service spaces? You can get that information from the View All Spaces page. Are you able…

Hello @KC Wong Are you trying to create a token through https://admin.atlassian.com ? If so are you trying to create it through Organization Settings > API Keys ? That would not be the correct location. Those keys are only for accessing the Organization Admin API. For the API you are trying to use you need a personal API…

Hello @young geun choi Welcome to the Atlassian community. Was that site only hosting Confluence? Was it a Free subscription? When was the last time you successfully accessed the content? If it was a Free subscription and you have not accessed it for an extended period of time, then you may have been impacted by…

Hello @ahsanskhan Welcome to the Atlassian community. Were you using a Free subscription? If so, Atlassian has a policy about deactivating and deleting Free subscriptions that are left inactive. I posted an article about it here: Atlassian Jira/JSM/Confluence Free Tier Inactivity & Data Deletion Timeline We can't post…

Hello @Ben Bezark Welcome to the Atlassian community. Can you provide a link to the documentation you are referencing? And do you mean "CMS" as in your title or "CSM" as in the body of your post?

Hello @JAY Welcome to the Atlassian Community. We are a community of users of the Atlassian products, and we do not have access to the Jira instance you are using. We don't know the details of how the data is structure in your Jira instance, so it is difficult for us to advise you on how to improve your searches. You may…