Trudy P Claspill Community Champion

Hm, interesting. I don't work with AR that much, so I could definitely be wrong. Thank you for the tip about adding relationships in Jira Roadmap Admin settings. (For others looking for that it is under Jira Settings (gear icon) > Products > Advanced Roadmaps > Advanced Roadmap Dependencies.) Could you provide screen…

Regarding Epic Links, Atlassian has already stated that they are making changes so that the two types of project architectures will handle that relationship the same way. That will simplify filtering and other functionality; not having to do things in two different ways. I would guess that they will update the import…

 If you remove any issue type fom the hierarchy you will break parent/child links between that issue type and the issue types that are directly beneath and above it in the hierarchy. And if those issues are in the hierarchy between other levels, then that disrupts the connections between those lower and higher levels. The…

Do you have a link to the documentation where Atlassian has stated that they want people to move from Company Managed projects to Team Managed projects? I have not seen such documentation. Given that the two architectures are designed for different use cases, there is no reason to switch unless one's use case matches the…

Please note I am not an Atlassian employee. I am offering my observations about next generation product development based on the decades I've spent working for both small and large software development companies. This is not an uncommon methodology in software development in diverse industries. Atlassian still provides the…

Hello @Ben Weisman That is the correct functionality. In Business/Work Management projects the board can show only one workflow at a time.

Hello @Nick Bishop You can hide completed items from the Timeline using the Status Category filter. Select the To Do and In Progress options to show everything that is not "done".

Hello @Sunil Giri Welcome to the Atlassian community. You have indicated that you are using a Standard product plan, which is a paid subscription. In that case the correct way to address this is to ask your Jira Administrator to open a support case directly with Atlassian support to resolve this:…

Hello @Joao Borges but what if user1 did not complete the ticket and assigned to user2. Looking at the information available in a ticket, including the history of activity for the ticket, how would you know that user1 completed the ticket? If multiple users have been assigned to the ticket, how do you determine which one…

Hello @Adam Taylor I tried to go into Jira Road Map settings to add and define this relationship so that it appears on Jira Roadmaps, but that relationship doesn't appear on the drop down list! Can you provide a screen image of what you see? I think you are talking about this: I believe there are only two types of…

Hello @Catherine Schwartz Welcome to the Atlassian community! Can you provide more information about how you are changing the hierarchy? Are you trying to insert a new issue type into the middle of the hierarchy, between existing levels? Are you trying to add the new issue type as another level at the top of the hierarchy?…

Hello @Alsa Pedone This article might help you with at least updating Automation Rules: https://support.atlassian.com/cloud-automation/docs/transfer-jira-automation-rules-from-one-user-to-another/

Hello @gstoesz It sounds like what you are asking for is something effectively a way to get Epics based on a dynamically derived list of child issues. That is not possible with native Jira functionality. Would you consider, or do you already have, a third party app that extends JQL functionality like any of the ones listed…

Regarding your first requirement: Epics from which one or more Stories were created Can you provide more detail on what that means to you? You can create child issues in an Epic and those child issues could be of the Story issue type. Is that what you mean? For your second requirement you can use the Issue Link Type field…

Hello @Avinash Kagita You can use the Copy Layout option to copy layouts between projects where the same screen is used. Refer to: https://support.atlassian.com/jira-software-cloud/docs/copy-an-issue-layout-to-other-projects/

@Colleen Gotling If you use a Premium subscription plan you can constrain the Anonymous Access to allowed IPs/CIDRs with the IP AllowList feature. https://support.atlassian.com/security-and-access-policies/docs/specify-ip-addresses-for-product-access/

Hello @Haard Swadia Welcome to the Atlassian community. I can't do that because I am not an Atlassian employee or support agent. I am just another user of their products. If you are working with a paid Jira subscription then your Jira Administrator can contact Atlassian support directly to resolve the issue:…

@Lasse H I recommend that you create your own new Question and provide all the information about your scenario, rather than posting on a Question that has been inactive for a year and a half.

What actors did you add and what errors are you getting? Can you confirm the type of project you are working with? Is it a Software, Service, or Work Management project? And is it Team Managed or Company Managed? That designation will show at the bottom of the panel on the left. Can you show us the Transition Issue…

Hello @Micheal Planck Team Managed projects are a newer development feature in Jira Cloud. Company Managed projects are the original project architecture, and Team Managed projects are the "next generation". Team Managed projects also target a slightly difference audience/use case (i.e. customizations per project by…

Hello @Averil Stewart I think the ScriptRunner function portfolioParentsOf() might suit your requirement issueFunction in portfolioParentsOf("statusCategory=Done") AND<br>issueFunction not in portfolioParentsOf("statusCategory!=Done") AND<br>statusCategory != Done The first line gets you all the Parent issues that have…

I have not seen an email like that before, so I don't know to what exactly it is referring. How many names are listed? It might be referring the the Billing and Technical Contacts that you can see for your site when you go to https://admin.atlassian.com and Manage Subscription/Billing Details under the Billing menu. A Site…

Hello @Chinmay Laddha Welcome to the community. You haven't provided enough information for us to provide an answer. Please start a new Question post and provide information such as your hosting type (Cloud vs. Server/Data Center), the type of project you are working with (if in Cloud is it Team Managed or Company…

Hello @tracey.fudge I'd like to get some clarification on your issue. You started the post asking about a rule to send an email based on a field containing certain text. That rule was failing to send the email and you asked why the email was not sent. In your last response you have shown a different rule, still triggered…

I believe that there is but I haven't worked out the details.

As I said before, contact the product vendor and/or check their website. They will likely have a list of customers who have agreed to allowing themselves to be mentioned. You may find testimonials from customers on the vendor's website.

Hello @Sapana Pandey Welcome to the Atlassian community. You could use an Automation rule to set the Component field after the issue has been created.

Hello @Lauren Johnson Welcome to the Atlassian community. Generally native Jira search functionality does not support searching for one set of issues based on the results of a search for another set of issues. That takes the addition of a third party app that extends JQL functionality such as Adaptavist Enhanced Search or…

Only licensed users can create dashboards and filters. What do you mean by "external users"? You appear to be asking a lot of questions about "external users". What product(s) are you trying to use - Jira Work Management, Jira Software, or Jira Service Management? What is your level of experience with these products and…

Hello @Ntamen kamogne harry Michel Do you mean sign up for accounts to access Jira Service Desk? If so, review this document and the pages it references: https://support.atlassian.com/user-management/docs/manage-jira-service-management-customer-accounts/