Trudy P Claspill Community Champion

@Tammy Perrin Are you trying to create a new project that has the same name, issue key, etc. as a project that currently exists, is archived, or is in the trash? Or are you trying to reuse information for a project that has been fully deleted?

@Martin Cailes What is the scope of the rule, under Rule Details? Is the issue where you clicked the Action button in one of the projects that is within the rule scope? Have you Published the rule? Is the rule activated or deactivated?

I have not had time to get back to this, but I will try to do so in the next few days.

I saw that you posted feedback but I have not had time to investigate this more. I will get back to it when I have a the time. In the interim another option you have is to ask your Jira Admins to open a support case directly with Atlassian support. I'm not sure what their policy is about helping customers with debugging…

It isn't so random for me anymore, but it started as a RAK. On my way home from ballet class on Saturdays I would see the same homeless couple on the corner every week. Each week I would give them some money (because I have been fortunate financially, and what I give them makes a difference to them without any negative…

* Would you rather have a completely automated home or a self-driving car?* Neither, so I'll take the self-driving car. I don't actually have to use the car, but I kinda have to use the home all the time. * Would you rather be completely invisible for one day or be able to fly for one day?* Invisible. I don't fear heights,…

Hello @Sunilkumar k Which locked fields did you add to the screens? What type of issues use these screens? Can you confirm this is for creating issues in a Company Managed project versus a Team Managed project? Can you provide screen images showing us what you changed?

Hello @Shane Parkinson Exactly which of the steps in that document did you follow? There are statements in the document that say data will be deleted after a grace period. There are statements that say "follow these steps if you want to delete immediately..." If you followed the steps for deleting immediately notice that…

Hello @Steve Shimkus Welcome to the Atlassian community. That really depends on how you are allowing users to be added to the products. Do you manage product access with local groups or are you tied into an IDP (like Active Directory) and leverage groups from there? Do you allow Invitations to be used to add people to a…

Hello @Charles Steppe Welcome to the Atlassian community. What do you mean by "old"? Do you mean simply that they were created more than the specified number of days ago? Or do you want only the ones that have been unresolved for that long? What kind of graph are you trying to produce? Searching for the issues is the easy…

Hm, this is perplexing. On the Schedule Trigger screen can you click through on the 1 issues found link and show us the resulting screen that opens?

If you wait until after the EOL date to do anything about assessing and planning for the migration: 1. Your server will continue to be usable, but you won't be able to get support for problems you encounter. 2. The JCMA application that you have installed (as well as all other apps) will continue to operate, but you won't…

Hola, Si desea mostrar texto estático en los problemas, puede usar los campos personalizados de Mensaje. https://support.atlassian.com/jira-cloud-administration/docs/custom-fields-types-in-company-managed-projects/ --- Hello, If you want to display static text in issues you can use the Message custom fields. How to create…

Hello @Edmond Melkomian The percentage completed for an Epic is not stored in a field. It is calculated on demand based on current information. So, no, it is not possible to copy that value from one Epic to another.

Hello @DarkSideMilk I checked in with the Atlassian team and got this information back: "Datacenter to Cloud migration support will be available. Datacenter itself is not impacted by the EOL of server. "Server to Cloud migration support may be unavailable to them if they choose to migrate post Feb 2024. Depending on…

You're welcome. If you question has been satisfactorily address, please consider marking the Answer as Accepted.

Hello @Darshan Pathak Welcome to the community. Are you working with a Team Managed project or a Company Managed project? That information will show at the bottom of the panel on the left when you are viewing the board backlog. Can you provide a screen image of what you see?

Hello @Asad Bin Saif What data would you expect to be able to use in that field? The teams that can be created under the Teams menu currently can't be used within issue fields. Only Teams created under the Plans menu can be used. The Plans menu is an option available with Advanced Roadmaps which is available only in the…

Hello @Tim Oussoren Welcome to the Atlassian community. That is a built in feature that currently is available on in Team Managed projects. (If you look at the bottom of the panel on the left you will see text that includes either "team-managed" or "company-managed".) The feature is not currently available for boards used…

Hello @Alixanne FERAUD Please show us the complete automation rule. If you are using the Issue Commented trigger, then you can access that comment using the smart value {{comment}}

@Ivanna @[deleted] Did you both confirm that users are not in the confluence-guests-??? user group? For both of you I would recommend having your Admins contact Atlassian support directly. https://support.atlassian.com/contact/#/ If you can report back what you learn, that would help educate the community.

Are the projects with which you are working Team Managed projects or Company Managed projects? Are you able to edit the field directly when you are viewing the issue? If you go to the issue search screen (View all issues under the Filters menu) and type Done Date into the JQL field do you get multiple matching fields?…

So at this point with the JQL shown there are no matching issues, right? Can you create another matching test issue, confirm the JQL validation in the trigger finds it but the rule doesn't send the email? And then show us a screen image of the issue? Also please show us the results from the Audit Log for the rule execution.

Hello @Lydia Mzondo Go to the Timeline page. Click the ... button above the timeline on the right and select Configure Timeline. There will be a section on the next page for Child Level Scheduling. By default Sprints will be selected. You can change this to By Dates and then schedule the issues on the timeline by Start…

1. Because the syntax for JQL within an Automation rule recognizes smart values, which are encapsulated in curly braces. Standard JQL syntax elsewhere can't interpret smart values and so can't deal with the syntax 2. If you look here https://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/…

Atlassian is a software company. Jira Service Management is one of their Software as a Service products. Anybody can create sign up for that product and then invite other people to access their copy of the product by entering an email address for the invitee. If you believe these are spam you can forward them to…

It finds an issue with the Assignee field set to "Jennipher"? Can you possibly provide a screen image of that issue, showing the Assignee field set to "Jennipher"? Is that the built in Assignee field, or have you added another custom field called "assignee"?

I took a look at the app. As I understand it the "templates" actually are issues that exist in a special Template Repository Jira project. I am curious how you were able to use a non-Epic issue in that project and assign "Issues in this Epic" to it. I have a Free version of Jira. I see you have a Standard version. In Issue…

When you click the Validate query option you said it is indicating that it found an issue. You should be able to click on the issue count and it should take you to the Search screen and show you the issue(s) it found. Can you do that and confirm there are issues listed. I ask this because using "assignee = Jennipher"…

Hola, JQL se utiliza para recuperar incidencias en función de los criterios que especifique. Los resultados de JQL le brindan la información actual sobre los problemas de Jira seleccionados, no la información histórica sobre los problemas. Para un problema específico, puede ver los detalles de ese problema y mirar la…