Trudy P Claspill Community Champion

Are both the source and destination projects Company Managed Software projects? For common elements I'm asking about commonality across the comments themselves vs. the issues to which the comments were attached. Do the comments that did (or didn't) copy all have the same author, or get added on the same date, or have…

Maybe you can plug them in as a billing contact, but could they actually access the billing info in admin.atlassian.com without being an Org or Site Admin?

Hello @Sanjivani Wayal Is this for issues in a Team Managed project or a Company Managed project. Yes, this can be done with two Automation Rules. The following works for Company Managed projects. The implementation may need to be modified for Team Managed projects. You would use one rule to check when a child issues is…

Hello @Ifat Keren Answers on this post mentions a few third party apps that can help you with that. https://community.atlassian.com/t5/Jira-Software-questions/JIRA-all-task-across-multiple-sites-at-one-place/qaq-p/2235300

Hello @Sudharsan Exactly how are you "deactivating Anthony in Jira"? It is possible to remove a user's product access for one product without removing their access to other products. You can simply remove the user from the user group that grants them access to the product, and make sure that you use different user groups…

Hello @Alex Saunders What exactly do you mean by "archive"? Do you want the items to not be editable? Do you want the items to still appear in filter results?

https://jira.atlassian.com/browse/JRACLOUD-78353

If you navigate to the "View all projects" page under the Projects menu and find your project in the list, then in the Type column it will say "Company-managed" or "Team-Managed". It will also say "software" or "business". "business" is the same as "Work Management". "common elements" refers to anything the comments have…

Hello @Rodrigo Xavier Rather than relying on AI to get your answers I recommend that you refer to the Atlassian documentation. This page provides information about functions you can use with date and times in smart values. https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/#-- From that…

Hello @Valerie Welcome to the Atlassian community. What type of project are you working with? Is it a Software, Service, or Work Management project? Also is it Team Managed or Company Managed? What do you mean by it is deleted from the "category"? One feature of Jira is that with Kanban boards issues in the right-most…

Hello @[deleted] Welcome to the Atlassian community. I didn't find anything about this in the weekly release notes, nor has there been an update to the issue concerning configuring the time after which issues are hidden from the right-most column on Team Managed project boards.…

Hello @Jason In what type of project is the source issue located; Software, Service, Work Management and Team or Company Managed? In what type of project is the new issue located? Is there any common elements concerning the comments that were or were not copied?

I don't think that is possible. Site Admins and Org Admins have access to the billing information for the products. I don't believe it is possible for a user not in one of those groups to access the billing information.

There is a change request for Adapatvist to support renamed Epic issue types with their Epic related functions. https://scriptrunner-for-jira-cloud.nolt.io/22

Adaptavist has a change request, that is at least two years old, to support renamed Epic issue types. Add your vote! https://scriptrunner-for-jira-cloud.nolt.io/22

To mention a user you need to use the account ID attribute, not the display name. [~accountid:{{issue.reporter.accountId}}]

It is not possible for us to offer advice on how to change your rule without seeing the rule. Please show us the details of your rule and the Audit Log details for the rule execution.

Additionally if these teams are using different projects and your old team does not need to "keep" the items assigned to you, then those issues can be Moved to the project belonging to your new team.

Is this post related to your later post? https://community.atlassian.com/t5/Jira-Software-questions/Automation-Querry/qaq-p/2456932

Is this post related to your earlier post? https://community.atlassian.com/t5/Jira-Software-questions/Automation-error/qaq-p/2456920

Hello @Maria Carolina Tuma Welcome to the community. Can you provide us with a screen image of the message you are getting? Are you unable to login to the Confluence site at all? Are you getting a message that you have encountered restricted content?

Hello @Resignola, Kelly Are you talking about generic issue linking, or about making Stories and Defects "children" of Epics? If you are talking about generic issue linking, then it won't make a difference functionally if you link the Defect to the Story instead of the Epic. If you are talking about the parent/child…

Hello @A Ramalingam Welcome to the Atlassian community. Exactly where are you running into problems? What exactly is not working the way you expect?

If you want help debugging a rule you will need to show us all the details of the rule, the details of the Audit Log for an execution of the rule, and explain to us what you are observing when you say it "doesn't work". Is this a one time need or something that will need to be repeated? Do you want to keep the issues in…

Within Automation Rules the JQL fields cannot run Validate query when the JQL includes smart values.

Hello @Cristina - Elena Andrei Customer access to Jira Service Management projects is not managed with the Permissions Scheme. Customers access JSM projects through the Customer Service Portal. You need to instead look at the Customer Access Settings for the JSM product and the specific JSM project. Start with this page:…

Hello @Lori Harris In order to be visible in the Portal the issues must have the Request Type field set. Have you checked that field for the non-visible issues?

Jira recognizes that an email relates to an existing issue when the Subject of the email includes the Jira Issue Key. Have you tried adding the Issue Key for the created issue into the email subject of your first reply? Alternately, reply by entering a comment in the newly created issue rather than directly via email.

Adding tags to your posts in the community to identify your hosting type is very helpful to us to ensure we provide responses relevant to your environment. It sounds like you are working with Jira Server or Jira Data Center. Is that correct? Automation for Jira for those hosting types does not include the Lookup Issues…

Hello @Pooja Sree Welcome to the Atlassian community. Through the UI you can clone issues one at a time into the same project, and then move the clones to another project. Or you can create an Automation Rule and use the Clone Issue action in the rule to clone the issues to a different project.…